Skip navigation

iPhone5 issues with WPA2/AES Wifi

185777 Views 537 Replies Latest reply: Feb 22, 2014 7:49 AM by jenniefromnew york RSS
  • jts77 Calculating status...
    Currently Being Moderated
    Sep 23, 2012 5:33 PM (in response to C4RLOCO)

    Mine was replaced today at the apple store, no problems with the switch out.  They hadn't heard of anyone having this issue as of yet though.  Checked on my production date and location, same place

     

    Factory: DN (China, Chengdu - Foxconn)

    Production year: 2012

    Production week: 33 (August)

     

    I had the same issues with wifi as has been described with other users.  My iphone 4 had no connection issues.  I even videotaped the problem in case I had issues with the genius people but never even had to bring it out.  Just explained the issue, explained that it happened at home and at the ATT store on the way to the Apple store and he made the switch for me.

     

    Good suggestion to track the phones manufacturerer.

  • mweholt Calculating status...
    Currently Being Moderated
    Sep 23, 2012 5:39 PM (in response to C4RLOCO)

    My phone's serial number starts with C3 which shows as China, but no other factory information available from that link above.

  • Katiki1955 Calculating status...
    Currently Being Moderated
    Sep 23, 2012 5:41 PM (in response to C4RLOCO)

    DN also... in fact my second DN in two days! Returned 1st Iphone and changed from Virgin to Fido. Got back home and same problem... Apple tech told me to change it... again!

  • Markiie Calculating status...
    Currently Being Moderated
    Sep 23, 2012 6:07 PM (in response to C4RLOCO)

    Mine was built that week too.

  • GregM1 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 23, 2012 6:36 PM (in response to C4RLOCO)

    I think that it could be too early to say if there's anything more than a circumstantial correlation, but for what it's worth here are my iPhone5's production details:

     

    Name: iPhone 5 (GSM model: AT&T and Canada)

    ModelCode: iphone_5

    Model Number: MD644

    Group1: iPhone

    Group2:

    Generation: 7

    Model introduced: 2012

    Production year: 2012

    Production week: 33  (August)

    Family name: Become a pro user to see this information. (sorry)

    Screen size: 4 inch

    Screen resolution: 1136x640 pixels

    Colour: Black

    Capacity: 64GB

    Factory: DN (China, Chengdu - Foxconn)

  • opmisk Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 23, 2012 6:39 PM (in response to GregM1)

    Just swapped mine out. The replacement is from DN and Week 37. It's working perfectly so far.

  • don_va Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 23, 2012 7:00 PM (in response to C4RLOCO)

    Hello C4RLOCO,

     

    Sorry you are having issues with connecting via wifi.  I have the Linksys E2500 router as well.  Guess what?  I had issues connecting via WPA2 Personal.  I switched the router to WPA with TKIP encryption and it worked flawlessly.  The issue is keeping a sustained connection with WPA2 /AES as we have discovered.

     

    Today, I went to the Apple Store and told them about the issues I was having, which was connecting to routers that are WPA2/AES.  The guy understood basic networking, so this was helpful.  I told him my problem sounds like several who have already posted on the Apple Forums.  He quickly found several discussions relating to WPA2/AES issues and agreed I must have a bad phone if I am having problems keeping a solid connection.  They replaced my iPhone 5 (32gb) without any hassels.  Now, it wasn't until I got home that I could test device because they did not have a WPA2/AES setup in the Apple store.  Fortunately, my new phone has no issues connecting to WPA 2/AES at all, so the riddle has been solved and I am happy now.

     

    Does anybody know if this is hardware or software related?  I believe a bad batch of phones must have been released before Apple could correct.


    Thanks and hope this helps!

  • jimbocook Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 23, 2012 7:18 PM (in response to C4RLOCO)

    Name: iPhone 5

    ModelCode: iphone_5

    Model Number: MD655

    Group1: iPhone

    Group2:

    Generation: 7

    Model introduced: 2012

    Production year: 2012

    Production week: 37 (September)

    Family name: Become a pro user to see this information. (sorry)

    Screen size: 4 inch

    Screen resolution: 1136x640 pixels

    Colour: White

    Capacity: 16GB

    Factory: C3 (China)

  • turin55 Calculating status...
    Currently Being Moderated
    Sep 23, 2012 7:31 PM (in response to jimbocook)

    iPhone with general reception problems - might be an antenna bug

     

    Name: iPhone 5

    ModelCode: iphone_5

    Group1: iPhone

    Group2:

    Generation: 7

    Model introduced: 2012

    Production year: 2012

    Production week: 36 (September)

    Family name: Become a pro user to see this information. (sorry)

    Screen size: 4 inch

    Screen resolution: 1136x640 pixels

    Colour: 64GB

    Capacity: White

    Factory: C3 (China)

  • Psychor Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 23, 2012 9:21 PM (in response to C4RLOCO)

    I use a Cisco 1142N AP in my house. Switching from "AES CCM" to "AES CCM + TKIP" helped. Give it a shot.

  • AndrewCapon Level 1 Level 1 (30 points)
    Currently Being Moderated
    Sep 24, 2012 4:11 AM (in response to C4RLOCO)

    Spoke to support and they are replacing it.

     

    They tried to charge me £29 for a courier charge but I told them I wasn't happy with that so they put me through to sales and the guy there arranged it without the charge!

  • hudder Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 24, 2012 4:18 AM (in response to C4RLOCO)

    Currently in store to get replacement, will let you know how I get on.

  • YongRa Calculating status...
    Currently Being Moderated
    Sep 24, 2012 6:40 AM (in response to C4RLOCO)

    I have enterprise network setup and my boss' iPhone 4S upgraded to ISO6 works find. I see many people have AES as the encryption type. Try using it just the TKIP. I have access point setup as that and I does not seem to have problem.

  • turin55 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 24, 2012 7:28 AM (in response to turin55)

    changed my phone with flacky wifi at an Apple Store for a new device - no wifi problems with the new one

1 2 3 4 ... 36 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (29)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.