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iPhone 5 wifi issues

1439494 Views 4,653 Replies Latest reply: Apr 5, 2014 1:09 PM by intuitionist RSS Branched to a new discussion.
  • OneMoreAnimal Level 1 Level 1 (5 points)
    Currently Being Moderated
    Sep 24, 2012 10:46 AM (in response to Achiever2010)

    On my experience, Starbucks usually throttles their Wifi to around 1 Mbps, so that may not be the best network to compare to. Unless you've gotten much faster speeds there in the past.

  • Achiever2010 Level 1 Level 1 (5 points)
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    Sep 24, 2012 10:49 AM (in response to OneMoreAnimal)

    I had my iPhone 4 still and tested it on the same network.  It was much faster.  Even the ping was taking close to 400 ms on the iPhone 5 while it was taking 28 ms on the iPhone 4.

  • boosteddub69 Calculating status...
    Currently Being Moderated
    Sep 24, 2012 10:57 AM (in response to Achiever2010)

    Well...

     

    In the spirit of trying to report the (my) problem completely in hopes to add to a solution by Apple, I called tech support.

     

    First, the rep I spoke with had no idea of this issue. She said she'd never heard of it. Second she walked me through a bunch of things that I'd already done, of course I had no success with the things she suggested.

     

    She's escalated the issue to tier 2 support, I'm supposed to hear back from them later.

     

    We'll see what happens.

  • TheScott246 Calculating status...
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    Sep 24, 2012 10:59 AM (in response to tobifs)

    @drstrangeP0rk

    Thanks, your solution worked perfectly for me

  • jjBurford Calculating status...
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    Sep 24, 2012 10:59 AM (in response to boosteddub69)

    TURN OFF LTE AND SEE IF THAT HELPS. WORKED FOR ME. Report back... Thanks

    See video:

    https://www.dropbox.com/s/9do5ff12fjg65si/iphone%205%20lte%20issue.mov

  • kpinkerman Level 1 Level 1 (0 points)
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    Sep 24, 2012 11:09 AM (in response to tobifs)

    Confirmed workaround with additional ODD results.  Shutting off LTE definitely speeds the connection as per a post from jjBurford.  However I noticed something further.  The speed depends heavily upon the position of the phone in relation to the wifi router.  I had my phone flat on my desk and the speed was terrible, less than .1mb per min.  When I raised the phone vertically in any axis, the speed increased to equal the download speeds of my iPhone 4 and iPad 3 on iOS6.  When laid back flat on the desk, the speeds dropped back to sub 1mbps.  Can anyone else confirm?

  • boosteddub69 Level 1 Level 1 (0 points)
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    Sep 24, 2012 11:09 AM (in response to jjBurford)

    I've tried turning of LTE and it made no difference.

  • rlow04 Calculating status...
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    Sep 24, 2012 11:11 AM (in response to jjBurford)

    @jjBurford

     

    Turning off LTE actually worked for me.  My wifi sped up about 10x.  As soon as I turned it on, it slowed back down.

  • headypie Calculating status...
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    Sep 24, 2012 11:20 AM (in response to tobifs)

    I am having the same problem!  Has Apple acknowledged it yet?

  • Achiever2010 Level 1 Level 1 (5 points)
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    Sep 24, 2012 11:29 AM (in response to kpinkerman)

    Turning off LTE seems to have helped a great deal.  This kind of ***** though as I want to have LTE and don't want to have to switch it on and off all the time.  Apple better be fixing this problem stat or I'm returning my phone.  They are certainly starting to get sloppy.  This is not some obscure feature that maybe they didn't test enough.  It's kind of critical to test the WiFi connectivity on phones before shipping them.  I'm so annoyed right now.

  • trialdata Calculating status...
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    Sep 24, 2012 11:39 AM (in response to tobifs)

    Mine couldn't find wifi at home...went in to the continual "spinning wheel"...I had to reboot the router - and then restarted activation/setup process with the phone, and that fixed it....

  • J-FiGz Level 1 Level 1 (0 points)
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    Sep 24, 2012 11:42 AM (in response to Achiever2010)

    I definitely feel your pain. But really I think it's just unfortunate for those of us experiencing the issues, more then it is apple to blame entirely. It seems to be a very small percentage of the phones sold already that are having this problem. So that means that Apple could have done plenty of proper testing and these issues didn't come up because there isn't that many of them. 30,000 of 3,000,000 is only 1%, could have easily slipped by. It's annoying. But I'm more annoyed with apple for not saying a single word yet. A simple "we're aware and working on it" would be 10x better then, let's just ignore it until we have a fix.

  • harryhsrk Calculating status...
    Currently Being Moderated
    Sep 24, 2012 11:43 AM (in response to tobifs)

    Hi,i have been having the same issues with my iphone 5,just to make sure it was the phone i have had 2 other apple products and 1 android phone connected to the wirleless connection with no problems,except for the iphone 5 which either disconnects/freezes/switches to 3g.

    Definatly something wrong and i dont now if i should return the phone or wait for a update!

  • rlow04 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 24, 2012 11:43 AM (in response to rlow04)

    Actually I take that back.  After testing it many times, I still got the same problem with LTE off. 

     

    Since the wifi keeps fluctuating, it's hard to tell if the 'solutions' I try are just part of the variating problem or an actual solution.  Add to this the complication of running speed tests (not always reliable) on high traffic networks.

     

    All I know is that I just ran another speedtest at the same time as my friend's iPhone 4 and he smoked me, three times in a row, by 3-10x as much.

  • shapetables Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 24, 2012 12:00 PM (in response to jimbocook)

    The circuit will fail immediately (until reset by one means or another, at one end of the link or another) if the WiFi RF PHY is kept powered-up and transmitting for a sustained period of time, such as when transferring a large amount of data with (heat-generating) WPA2 hardware-encryption enabled.  I'd suspect a chipset incompatibility in the hardware-WPA2-implementation if it affected all of the units, but it doesn't.  Can't really know any further detail and don't really need to.

     

    Disabling WPA2 and reverting to WEP encryption is not an option thanks to unethical websites like "Life Hacker" that have published articles that explain in terms that even novice secretaries and small children can understand, how to download tools that instantly crack nearby WEP encrypted WiFi networks. Combine that with 65 million able bodied adults not currently working in the USA and multiply it by their kids looking for ways to get on the Internet, add in a sprinkling of those who have an Internet connection but want to get onto the Net in an unattributable way and well, disabling WPA2 is simply not an option --disabling WiFi alltogether is the only option.

     

    As for the $199 up front charge you reported BigRed wants, I'd be too concerned that their $456bn/yr company with mandatory consumer arbitration that specifically forbids small claims court will simply place you in a new $1700 consumer finance agreement for a new line of service and then, of course, place the onus back on you to convince them to release you from your old agreement as you intended. It gets real muddy if, for example, the replacement unit is also bad, or they claim "wear and tear" and inability to reproduce the defect, or the return unit arrives back at their outsourced warehouse (which might mis scanning it) outside of the 14 day return period (through no fault of ours, or perhaps because we were bogged down after losing so much time on this issue). I'm not giving BigRed (or AT&T or Sprint or T-Mobile) a $3400+ line-of-credit because of a bad batch of discrete components that was delivered to the C3 factory around week 33 and if BigRed (like GM) needs to learn its lesson by antagonizing cash-strapped Sacramento into toughening its "lemon law", then so be it.

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