Q: Duplicate contacts only on my iPad from exchange server
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Sep 20, 2012 1:50 PMby Adrian Perello,I have updated to IOS6 in my Iphone 4 and my IPAD2 then desactivated the Contacts sync with my O365 account and when activated again there is not duplicated contacts !!
The problem was the IOS and Apple doesn't answer any support request ?? When I logon by webmail or my Outlook the Contacts was not duplicated.
Good luck !!
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Sep 21, 2012 7:46 AMby greengeek,Yes, iOS6 seems to have fixed the cduplicate contacs... BUT, now check Outlook to see if birthdays have all shifted later by one day. I transitioned my team to iOS6 yesterday and all of the exchange-stored birthdays (in the Personal details area of the outlook contact record) are now shifted later one day. OMG... can't they just get it right. Have not logged a call with apple or MS yet. Anyone else seeing this? Seems like it could be a timezone thing, but really odd to have the actual outlook record changed.
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Sep 21, 2012 10:47 AMby ugino_mtz,I had this problem since January 10.... until today, I started to taste victory....
I would like to thank you all because everyone here helped solving the problem....
Last month I was this close to get fired because the CEO didn´t believe it could be an apple problem.... it was...
Thank God IOS6 solved the problem two weeks before my wedding, I accept this gift from Apple as my wedding gift...
As for you greengeek, I asked the CEO to see if the birthdays where shifted, and they where not...
This solved my birthday problem a month ago...
I deleted all the birthdays I had on his calendar..
Then, I went, on windows, in microsoft oulook contacts, added the field "birthday", and then changed the year of the birthday of each contact it had a birthday, for example, John had his birthday on 13/05/2012, changed it to 13/05/2011.... the year dosen´t matter at all, but this change makes outlook or Exchange to add the calendar event automatically as it has to be...
Hope this helps...
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Sep 21, 2012 5:19 PMby greengeek,Thanks for the comment, but yours was a different issue. Mine is not a calendar issue, it is the birthday entry in the Outlook contact which has changed (shifted one day later). The Outlook entry has been changed after the installation of iOS6 and the first sync with Exchange (hosted at Office 365/MSOL). I am not worried about the calendar entries... those are easy to fix (as in your method), but getting the actual dates right and changing thousands of birthdays by hand is not fun... especially if there is no assuarance that it won't just happen again for some reason.
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Sep 24, 2012 8:27 AMby TonyFlips,After you have upgraded to ios6, delete the Exchange account and re-add. The contact duplication will recur.
If your question (if you can call it that) is about the Birthdays moving, please post your question in a new thread!
This thread is about one topic - DUPLICATION OF CONTACTS WHEN USING AN IOS5 DEVICE SYNCHRONISED WITH MICROSOFT OFFICE 365.
Conclusion
- The issue occurs when searching or editing contacts on the ios device - this was identified as a problem with the ios contacts engine.
- Contacts are duplicated only on the ios device.
- This occurs on iPhone and iPad running ios5.
It has been confirmed by several users that upgrading to ios6 will resolve the issue of duplications.
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Sep 24, 2012 9:06 AMby Evasion3,Dear Sir.
It seems that you are in the apple team.
If it's not the case, thanks to everybody to consider that the next message is address to Apple Technical team.
I think it had been very professional to have a message from your team to give your excuse about this very bad way of troubleshooting treatment! You knew the problem from January and I'm sure know that it had been very appreciate if you had purpose a version 5.2 to fix the problem.
You minimized the number of update to 2 versions between version 5 to 6 of iOS. It was not the case between version 4 to 5. It was interesting to have a continuous upgrading to fix problem in the past and I hope it will be the case from know.
You maintained that the problem was from Microsoft and it were none. then I hope you will take the good improvement about this incident.
Thanks to read this message,
Anthony
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Sep 24, 2012 9:14 AMby TonyFlips,Just for the record... I am not from the Apple team, and I am also dissapointed that Apple did not release any offical Acknowledgement about this issue.
However, I am more pleased that this issue has now been resolved than I am concerned with the lack of official Apple acknowledgement.
The end.
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Sep 24, 2012 12:05 PMby wdcbrucefan,FYI, you don't need to remove the email account completely. Just go into iPad/iPhone's Mail settings, turn OFF contacts (which will delete all the contacts from the iPhone/iPad, but they remain in your Outlook), then turn the contacts setting back ON (which repopulates your iPhone/iPad).
I did need to go thru -- in Outlook -- and delete each duplicate item manually. I had had bad luck w/ the apps for killing duplicates, so didn't entrust the task to any automated process.
Feel free to back up before you do all this, just to be safe.
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Sep 24, 2012 12:30 PMby clivebaxter,It would appear that the correction with iOS6 has been accomplished by not allowing the Exchange Server to merge contacts with the iCloud contacts server.
This is great, but in order for my company to solve this problem, I would not wait for Microsoft to produce a windows mobile device (pad or phone) that would work. So, I migrated all contacts over to iCloud Contacts.
Given the uncertainty of future update to work, frustration to date, operating system difficulties (Windows Viruses etc.) we will be staying with iCloud.
The company does continue to use the mail account service of exchange/office 365.
Clive Baxter
