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  • 2,415. Re: Lion WiFi Connection Problem
    Nogueira Level 1 Level 1 (0 points)

    Count on me. I will never buy Apple products again too. By the way, as I said somewhere else, I have already sold my macbook pro because of this ridiculous wifi issues and another problems.

  • 2,416. Re: Lion WiFi Connection Problem
    roxan Level 1 Level 1 (0 points)

    I have to report that since I reconfigured my router (new SSID but - most important - a switch from WEP 128 towards WPA2 Personal) the situation has drastically improved.

     

    The AppleCare technician (2d line  had reporter to me that accordant to his experience this Type of full WPA2 reconstitution is mots fréquenter revolving the issue.

     

    Now the bad news, it that this forced me to turn obsolete three great devices that were still doing perfectly their job ( an ip camera, an older IP machine, and one of the first generation of music media player)... :(

     

     

    Not sure the issue is 100% gone and it required a bit more tuning than that (MTU size, etc...) but the iMAC is now considered as "usable again" forthe kids.

  • 2,417. Re: Lion WiFi Connection Problem
    gphonei Level 1 Level 1 (0 points)

    nemzor wrote:

     

    I have loaded 10.7.5 and still no good. Used 8.8.8.8 and almost anything else anyone suggested and still my wiFi shows connection but no internet connection. I have to turn my WiFi off and on and then it works for a short while. This is driving me crazy

    If you open a terminal window, while the "connection is down", can you ping 8.8.8.8?

  • 2,418. Re: Lion WiFi Connection Problem
    snipjo Level 1 Level 1 (0 points)

    To further extend in customer feedbacks following the latest update : I confirm it does NOT solve the problem.

    Since more than a year I baught my first ever iMac, wifi drops remain unchanged !

     

    Thank you Apple - I agree that since the time we experience issues and especially when noticeable just after buying a Mac , we should be entitled of refund.

    This is customer abuse really.

  • 2,419. Re: Lion WiFi Connection Problem
    gphonei Level 1 Level 1 (0 points)

    snipjo wrote:

     

    To further extend in customer feedbacks following the latest update : I confirm it does NOT solve the problem.

    Since more than a year I baught my first ever iMac, wifi drops remain unchanged !

     

    Thank you Apple - I agree that since the time we experience issues and especially when noticeable just after buying a Mac , we should be entitled of refund.

    This is customer abuse really.

    When your wifi is not working, do you see grey airport bars, or are they black as usual, but safari is unable to connect to a web site?

     

    If you have black bars, can you open a terminal window and type "ping -n 8.8.8.8", do you see output like the following?

     

    PING 8.8.8.8 (8.8.8.8): 56 data bytes

    64 bytes from 8.8.8.8: icmp_seq=0 ttl=48 time=26.737 ms

    64 bytes from 8.8.8.8: icmp_seq=1 ttl=48 time=27.098 ms

    64 bytes from 8.8.8.8: icmp_seq=2 ttl=48 time=27.944 ms

    64 bytes from 8.8.8.8: icmp_seq=3 ttl=48 time=29.332 ms

    64 bytes from 8.8.8.8: icmp_seq=4 ttl=48 time=26.233 ms

    64 bytes from 8.8.8.8: icmp_seq=5 ttl=48 time=27.827 ms

     

    Type CTRL-C to interrupt and stop ping.

     

    If you can tell us more about what you see, we might be able to determine if like some others, your problem is a different problem than the supposed "Apple WiFi problem".

  • 2,420. Re: Lion WiFi Connection Problem
    norgard Level 1 Level 1 (0 points)

    Thanks to all who have tried to help.  This post is in no way intended to criticize all of your efforts, but...here's what it all sounds like to me - Buy Lion, it's much better than Leopard, then of course you have to set your router to %^$& and &*(^# and tweek your widget etc. etc.  to get the wifi to work, and ...oh wait a minute, apple has an "update" 10.7.3 will be great...oopps, well that didn't do too well.  OK 10.7.4 is out and surely that will solve the problem...well, looks like it fell a little short.  10.7.5 - now 10.7.5, THAT"S THE ANSWER.  It was designed to fix all your wifi problems...oops, well maybe not.  I know, spend another $20 and upgrade to Mountain Lion - that's guaranteed to fix the issue.

     

    I will share my 100% guaranteed fool-proof fix - a $10 ethernet cable.

    One giant techno leap backwards

    I remain...plugged in

  • 2,421. Re: Lion WiFi Connection Problem
    gphonei Level 1 Level 1 (0 points)

    norgard wrote:

     

    Thanks to all who have tried to help.  This post is in no way intended to criticize all of your efforts, but...here's what it all sounds like to me - Buy Lion, it's much better than Leopard, then of course you have to set your router to %^$& and &*(^# and tweek your widget etc. etc.  to get the wifi to work, and ...oh wait a minute, apple has an "update" 10.7.3 will be great...oopps, well that didn't do too well.  OK 10.7.4 is out and surely that will solve the problem...well, looks like it fell a little short.  10.7.5 - now 10.7.5, THAT"S THE ANSWER.  It was designed to fix all your wifi problems...oops, well maybe not.  I know, spend another $20 and upgrade to Mountain Lion - that's guaranteed to fix the issue.

     

    I will share my 100% guaranteed fool-proof fix - a $10 ethernet cable.

    One giant techno leap backwards

    I remain...plugged in

    What most people are not doing, is actually determining that the problem is Apple's to fix.  Some people have found out that their equipment or event their ISP is doing something which works marginally with windows and some other OSes (even iOS), but which OS-X can't deal with.  You can stand around and complain about that, and call it an Apple problem, but realistically, that just doesn't "fix" the problem.

     

    So, as several of us keep trying to "help" determine what the problem really is, those that don't have the desire to have a solution, just keep dealing with the problem.  Those who don't have experience in networking, at a level that allows them to understand the complexity of the issue, and how so many things on both ends of the wireless connection can be the problem.

     

    Some look at the wireless network as if it was a "hose".  You just screw it onto the faucet on one end, and then attach the device on the other end and spray.  It turns out, that standards try and make it that easy, but realistically, there are so many factors besides the "hose", that it takes some time to eliminate each one, so that the "hose" can be blamed.

     

    But, clearly many people are just happy to blame the hose, and stand around until the UPS or FedEx guy shows up with a new hose.  You can sit around and wait and complain, and you'll get out of that, the energy you're putting into it.

  • 2,422. Re: Lion WiFi Connection Problem
    norgard Level 1 Level 1 (0 points)

    As I said, I appreciate ALL those who have tried to help; however if I need to be one of those who have enough experience in networking at a level that allows me to understand the complexity of the issue, and how so many things on both ends of the wireless connection can be the problem, then I guess that eliminates me and also about 99% of all computer users from being competent enough to join in the "fix" for this problem.  I have been banging away at PCs since the days of DOS, long before windows, so I am not exactly a neophyte with computers.

    Here is what I understand - I did not have any wifi issues before Lion.  Since Lion, I have had disconnect problems just like everyone else who has written on this and other forums.  I have tried almost all of the fixes that have been posted in these forums, and have tried to give effective feedback on what my experience has been - perhaps with the exception of my last tongue-in-cheek post.  Nothing has worked for me except an ethernet cable.  What irks me somewhat through all of this, is that my wife continues to work away on her $300 p.o.s Toshiba Satellite connected through her wifi to the same router to which I am now tethered.  (and she is one floor farther away from our router than my $2000 iMac).  She has not experienced one wifi drop, and has not had to do any tweeking of her network settings.

    Maybe I am expecting Apple to come up with a new hose - the one that they included with Lion seems to have a few leaks.

  • 2,423. Re: Lion WiFi Connection Problem
    gphonei Level 1 Level 1 (0 points)

    norgard wrote:

     

    As I said, I appreciate ALL those who have tried to help; however if I need to be one of those who have enough experience in networking at a level that allows me to understand the complexity of the issue, and how so many things on both ends of the wireless connection can be the problem, then I guess that eliminates me and also about 99% of all computer users from being competent enough to join in the "fix" for this problem.  I have been banging away at PCs since the days of DOS, long before windows, so I am not exactly a neophyte with computers.

    Here is what I understand - I did not have any wifi issues before Lion.  Since Lion, I have had disconnect problems just like everyone else who has written on this and other forums.  I have tried almost all of the fixes that have been posted in these forums, and have tried to give effective feedback on what my experience has been - perhaps with the exception of my last tongue-in-cheek post.  Nothing has worked for me except an ethernet cable.  What irks me somewhat through all of this, is that my wife continues to work away on her $300 p.o.s Toshiba Satellite connected through her wifi to the same router to which I am now tethered.  (and she is one floor farther away from our router than my $2000 iMac).  She has not experienced one wifi drop, and has not had to do any tweeking of her network settings.

    Maybe I am expecting Apple to come up with a new hose - the one that they included with Lion seems to have a few leaks.

    So do you have Apple Care, and have you been reporting this there?  I know it seems frustratingly difficult to have any sympathy, or any desire to "solve the problem" for Apple.  I'm one of those people who feels it's better, for me, to be part of the solution rather than dwell on the problem.  As a software developer I understand the frustration of not having the right bug report that makes it clear what the problem is, when I can't find it based on information I have already received.  The logic of software systems, is often not visible to users, but when developers have a sequence of events to use as a "filter", they can look at the logic in the software, and see how the software can arrive at a particular location or behavior. 

     

    Clearly, you can elect to do what you want, and I am not trying to be judgemental, but rather try and provide the information that you might need to understand how you might help solve the problem for yourself, by providing the details Apple developers need.  Certainly a lot of complaining and public disgruntalment can work to motivate action, but still, how long do you want to wait for a solution?  It just seems that the more people who complain to Apple with real data, the more likely there can be a solution at a faster pace.

     

    Practically, I can't make you feel any different than you do now about where things are at.  But, I'd still like to encourage you to at least call them and let loose on them with appropriate language to let them know just how much of  a problem their (apparent) inbility to resolve this issue is for you as a customer.

  • 2,424. Re: Lion WiFi Connection Problem
    calebfromqld Level 1 Level 1 (0 points)

    norgard wrote:

     

    What irks me somewhat through all of this, is that my wife continues to work away on her $300 p.o.s Toshiba Satellite connected through her wifi to the same router to which I am now tethered.  (and she is one floor farther away from our router than my $2000 iMac).  She has not experienced one wifi drop, and has not had to do any tweeking of her network settings.

     

    1. What is your make and model of router?

     

    2. When the Toshiba wifi is connected, is the connection speed 54 Mbps?

     

    3. When the Mac is (briefly) connected, is the connection speed reported as 65 Mbps, or similar?

     

    4. On the mac, does it seem that the wifi signal icon shows all full bars (connected), but all network access attempts, e.g. browser refresh etc. fail?

     

    Basically my premise is that your Mac is trying to connect to your router via a different mode than the Toshiba is, and you might be able to set it so that it uses the same mode as the Toshiba.  The above questions are posed in order to establish whether that is a plausible explanation.

     

    My own connectivity problem was solved in this way.

  • 2,425. Re: Lion WiFi Connection Problem
    snipjo Level 1 Level 1 (0 points)

    Hi

     

    Thanks for your message, but as I indicated earlier in the post thread,  I am new to Mac and still very basic with IT. I can describe what happen but if you wish me to look down further, you will need to provide me with guidance in less technical terms I am afraid.

     

    - Wi-fi bars are mostly black, I never know when I loose connection, I just notice computer bug  or lost of pages

    - Wi-fi mostly does not start automatically when you switch on computer and is lost after some time of inactivity

    - My router cannot be adapted in frequency or whatsoever, it is less than a year old and perfectly fine normally, I am on a protected network with WPA key

     

    I tried lots of things unsuccessfully from the posts (but hardly understand what it is all about, so I may have be wrong):

    - Fix programm (downloaded)

    - change DNS

    - change MTU

    - reset wi-fi

     

    After the update, It seems disconnection came back even more frequently.

     

    Please can you tell me how to get to a terminal screen such as I can tell you what I see?

    Also, should the latest apple update revert all parameters that may have been changed when we try to fix ourselves issues to normal? Because I am not too sure what should be original ones now....

    Many thanks for any help

  • 2,426. Re: Lion WiFi Connection Problem
    josh.luukkonen Level 1 Level 1 (0 points)

    The discussion here got pretty IT-heavy for my own head, but I wanted to report what I've found, if it's any help to anyone.

     

    I had the wi-fi connection issue. Tried and tried to fix it, nothing worked. Came on here for solutions. Found none.

     

    Over the summer, I upgraded to Mountail Lion. My wife and I also bought an Apple AirPort while on vacation.

     

    We returned home in late August, and plugged in the old routers. Still dropping wifi on our computers, still a mess. A day or so later, we plugged in the Apple AirPort. Since then, we have had NO issues of dropped wifi etc.

     

    Was it Mountail Lion that fixed it? Was it the router? I think it was the router. Either way, we're happy. Who knows what will happen next week, but for now, 100%.

     

    I think we're all seeing the same effects of different causes. That's what's so confusing about it all. For me, a simple upgrade of router worked. Some don't want to spend more money to fix the problem that Apple caused: this is legitimate. If they broke it, they should fix it. However, I found a solution that worked for me, and if anyone has a chance to try what I tried...well, it worked for me.

     

    Good luck!

  • 2,427. Re: Lion WiFi Connection Problem
    nemzor Level 1 Level 1 (0 points)

    What a difference a day makes. Yesterday I took my Macbook Pro 17 2011 with Lion 10.7.5 into the Apple store to see what could be done. They ran a full diagnostic and found everything okay. They said to check the problems I would need to solve it on the phone at home where the problem was. Since my support had expired they gave me a one call freebie to solve the problem. I went home and made the call. The tech ran me through about 5 resets and here are my results. My connection is stable. The speed of my connection has increased by 20%. My Icloud uploads which were taking days or sometimes not at all to update to my Mac and Ipad was resolved. My faith has been restored.

    As best I can remember here are the steps.

    1) Rest SMC - Shut down computer. Hold down control - option - shift - power button at the same time for 1 second. You will see nothing happen.

    2) Unplug router and wiFi for 1 minute

    3)Turn on Computer and go to System preferences

    4) Go to network

    5) On the left side on the bottom is a gear. Click and click on set service order. Pull wiFi up to the top

    6) At top of the page go to location pull down and go to edit. Delete all locations.

    7) Add new location and call home or business or whatever

    8) Click on the advanced tab on the bottom of page

    9) Click on the WiFi tab

    10) Delete the preferred network. Click okay

    11) Go to the network name pull down and click on your WiFi network

    12) Click apply

    I hope this works for yo because it sure worked for me

  • 2,428. Re: Lion WiFi Connection Problem
    OuweEgberts Level 1 Level 1 (0 points)

    I would be interested in hearing if for everyone who switched to Airport Extreme (or another 5Ghz router), this did the trick ? As obviously upgrading to Mountain Lion does not help (everyone).

  • 2,429. Re: Lion WiFi Connection Problem
    Cthulhu Level 1 Level 1 (60 points)

    I am sorry to say this did indeed work for me - sort of. I don't use WiFi in random places often, so changing my home equipment was an option, albeit an absurdly annoying one. The only thing is that the new Airport will not allow me to mount my Linux shares using cifs/SAMBA or any Windows shares reliably. They work, but they appear and disappear, and performance suffers accordingly. AFP works, as does Time Machine and WiFi in general, but the performance is still no where near what it used to be. My Linux boxes can copy back and forth over AFP (using netatalk and Avahi) at close to double the speed of my Macs running Lion. My old PPC TiBook is also significantly faster, and I had to plug it into an Airport Express since it did not support 802.11g or n.

     

    * Sigh * And the saga continues with other updates such as io6's broken WiFi. Thanks, Apple. I am no fanboy, but I did appreciate Apple's quality and usability. Keyword there - "did." No longer.