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Can't send picture messages iPhone 5 thought sprint

5578 Views 6 Replies Latest reply: Jan 16, 2013 11:32 AM by nikkimarie234 RSS
Shooshoo Level 1 Level 1 (0 points)
Currently Being Moderated
Sep 24, 2012 4:49 PM

Please help the only way I can get pictures sent is through wifi and that's not even a sure thing? Any help is much appreciated.

iPhone 5, iOS 6
  • gdgmacguy Level 6 Level 6 (18,405 points)
    Currently Being Moderated
    Sep 24, 2012 5:24 PM (in response to Shooshoo)

    Have you enabled MMS in the settings menu?

    Have you contacted Sprint to make sure your account is provisioned properly?

    Just what HAVE you done to troubleshoot your issue?

  • Fildini Calculating status...
    Currently Being Moderated
    Oct 1, 2012 12:51 PM (in response to Shooshoo)

    I was having the same problem.  I had location services turned off.  After turning them on I am now able to send pictues to droid, iphone and blackberry.

     

    This amy help!

  • Datnico Calculating status...
    Currently Being Moderated
    Oct 20, 2012 12:47 AM (in response to Fildini)

    im getting the same problem can sprint help me??

  • diesel vdub Level 7 Level 7 (20,695 points)
    Currently Being Moderated
    Oct 20, 2012 6:27 AM (in response to Datnico)

    Datnico wrote:

     

    im getting the same problem can sprint help me??

    Well, instead of asking such a silly question in an Apple sponsered user to user technical support forum, why don't you call Sprint and ask them?

     

    There have been numerous reports of issues with MMS on Sprint.

  • nikkimarie234 Calculating status...

    Had the same prob w/ pics not sending.  Spent hours on phone and finally got problem solved.  Hopefully this will help other people experiencing this problem. 

     

    First, go Settings, then select Phone.  Under "My number" it should say your current number.  If it doesn't (as it didn't in my case) call sprint (dial *2 on your phone).  Tell the sprint agent you would like your Name assigned to your number. 

     

     

    In my case, I had been added to an existing family plan.  I was assigned a random new cell phone number, but then later changed it to my old existing phone number from AT&T.  So if you are like me and brought your old cell phone number with you when you switched to Sprint, then this may be the issue. 

     

    When I was experiencing the problem with my pictures not sending, the wrong phone number was showing as my number on the phone (even though people could call and text me using my current number). 

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