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iPhone 5 screen glitch?

46182 Views 117 Replies Latest reply: Nov 29, 2013 12:29 AM by Aunty Poll RSS
  • JamieLee2k Calculating status...
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    Sep 24, 2012 10:57 PM (in response to Daivian825)

    If I was you I would get a second opinion, it doesn't make sense to be hardware related if it only happens when in the App Store, I personally think its a software issue and it will be fixed in 6.0.1

  • JamieLee2k Level 1 Level 1 (0 points)
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    Sep 25, 2012 4:37 AM (in response to Daivian825)

    I have just phones the apple store in Birmingham and they said I have a 14 day cooling off period in which if faulty I can send it back to the shop I got it from or apple store and get it replaced with a brand new one for free, they didn't say it was hardware/software but since I am under warranty I am completely covered for 14 days at least.

  • QuantumJump Calculating status...
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    Sep 25, 2012 7:03 PM (in response to gmutt26)

    Based on the varied issue that youtube users are showing with the screen (my friend included), it would appear to be the screen.

  • Snow755 Level 1 Level 1 (105 points)
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    Sep 25, 2012 7:16 PM (in response to midicool)

    Good thing I did not get a iPhone. 5 

     

     

     

    See a recall coming soon. That would be the 1st

     

     

    I think  apple needs to go back too the old ways

     

     

    I like the Iphone 5S too look like the iPhone. 4S

  • Ncjoe82 Calculating status...
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    Sep 26, 2012 7:19 PM (in response to Daivian825)

    So I've had my phone now for five days and out of no where it did the exact same thing everyone here is describing. The only difference is that mine glitches like that on my home screen while an app is downloading and stops as soon as i I touch the screen again. It's done this three times this evening..

  • Schlibb98 Calculating status...
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    Sep 26, 2012 7:53 PM (in response to Daivian825)

    I just had the same issue. It happened while entering my password in the App Store. I hope there is a quick fix.

  • hcary Calculating status...
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    Sep 27, 2012 7:30 AM (in response to Daivian825)

    <deleted>

  • kpinkerman Calculating status...
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    Sep 27, 2012 7:31 AM (in response to Daivian825)

    FYI.  As a computer engineer, I've designed display interfaces and repaired issues like this constantly over the last 10 years.  This is not a hardware issue.  The GPU(s), LCD interface and associative transmission lines/cables cannot distinguish between one single keyboard display and the rest of the OS functionality.  If it was hardware, you would be getting the display artifacts randomly across all apps and the Springboard.  This is a low-level memory corruption issue with the display driver firmware memory being overwritten by errant code in the App Store keyboard display code.  Note that the only keyboard that displays with a black background is in the App Store.  It is probably bad code in the overridden keyboard class that is causing the glitch.  This will be an easy fix for an iOS engineer.  Expect an iOS 6.0.1 fix to handle this and all the other minor iPhone 5 issues.  Trust me...if you trade in your iPhone 5 for a new one, you'll still have the glitch.  Be patient.  The problem will be fixed soon.

  • d.doyle Calculating status...
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    Sep 27, 2012 9:29 AM (in response to kpinkerman)

    Very reassuring. I was thinking of returning my phone but will hold off a while longer to ensure the software programmers get this sorted out. Thanks for the peace of mind.

  • GoodTroll Calculating status...
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    Sep 27, 2012 3:24 PM (in response to d.doyle)

    Having the same issue and I'm waiting to see if we get a quick update.  If we don't hear anything in the next few days, I'm going to see about getting a replacement.  I do hope you're right, kpinderman.  I'm kind of shocked by the Apple's silence on this screen issue and the issue lots of us had updating to iOS 6 where the music directory got corrupted and the only fix was to restore.  It'd be nice to see a simple announcement by apple on the forums that the issue's were known and they're working on it.

  • flyeres Calculating status...
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    Sep 28, 2012 11:01 AM (in response to Daivian825)

    I just got my iPhone 5 yesterday and am having the exact same glitch about 2/3 of the way down the screen only when in the App Store. Would be nice to know for sure what is causing this and what a possible fix could be from Apple. I got my phone through Best Buy and just talked to them. They said if it keeps happening they'd be willing to replace my phone. Wonder how long the first iOS 6 update will take to come out?

  • caroline61490 Calculating status...
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    Sep 28, 2012 10:56 AM (in response to Daivian825)

    I'm having the same problem as well. I just spoke with verizon and they were not yet aware of the issue but offered to get me a new phone anyways.

  • darkonex3 Calculating status...
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    Sep 28, 2012 12:38 PM (in response to caroline61490)

    Don't bother swapping the phone, this is definitely a software bug, it will randomly happen on all of them.

  • butterfingers09 Calculating status...
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    Sep 28, 2012 8:32 PM (in response to Daivian825)

    I too had this issue on my first iPhone 5 when setting it up and when my keyboard was up. So I took it in and had it swapped out with another one. Well, it happened again in the same place, about 2/3rds down when I was inputting my password downloading an app.  Not sure what to do, if I wait for a fix, then ill be out of the 15 day window to return ... But I should have 30 days to swap out or 1 year under the manufactures warranty,

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