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No 4G Bell ????

13526 Views 112 Replies Latest reply: Mar 14, 2013 4:19 PM by benny.benzino RSS
  • bhaskar21 Calculating status...
    Currently Being Moderated
    Sep 24, 2012 9:18 PM (in response to Runch)

    Runch, you can terminate your service for this one reason. You switched to Bell for their extensive LTE network which simply wasn't there in places they promised/advertised.

  • steve31 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Sep 25, 2012 4:55 AM (in response to Runch)

    I don't think that it has anything to do with the coverage. I live in Edmonton and Bell has rock solid LTE when using my Galaxy s3 but my IPhone 5 is having the same issues as you. I do think that Bell and Apple will sort it out soon. That said I would not blame you for going back to Rogers. I will give them a chance to fix this problem but if they don't I will also go back to Rogers. My iPhone is unlocked. ;)

  • britbloke Level 1 Level 1 (0 points)
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    Sep 25, 2012 5:12 AM (in response to steve31)

    I'm in agreement with Steve31. It's not a network issue, it's an i5 issue.

     

    With my S3 I was getting much better LTE signal on Koodo, which share Bells towers.. My best test was 48mbps down. I've never come close to that on my i5.

     

    I'm going to do a side by side test with my S3 and i5 soon and will post the results. It's a shame I can't get signal details on i5 like I can on S3 to see what the technical issue might be.

  • JCali Level 1 Level 1 (5 points)
    Currently Being Moderated
    Sep 25, 2012 5:40 AM (in response to bhaskar21)

    Is it possible for anyone who renewed their contract in hopes of getting LTE connectivity to cancel their contract?

    The bell reps specifically have in their notes that I was calling because I am disappointed with lack of LTE service. Will they charge me to cancel? What happens to my iPhone 5?

     

    Thanks!

  • bhaskar21 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Sep 25, 2012 11:40 AM (in response to steve31)

    Steve, I m also from Edmonton and as I noted before that my S3 has no problems picking LTE but the iPhone does.

    But another thing to notice is that this problem is only with bell, virgin and Telus (who share towers) and not with Rogers. So it seems to be a network issue. Not a iPhone issue.

  • RayneOnya Calculating status...
    Currently Being Moderated
    Sep 25, 2012 12:08 PM (in response to bhaskar21)

    from what I am hearing Rogers Iphone5 is not working at least a lot of them are

     

    I am in in St Albert just outside Edmonton on Bell and so far *knocks on wood*  my LTE is running smoothly 99% of the time it rarely reverts back to 3G  perhaps someone high up on the bell food chain lives here haha

  • jamesleo2012 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 25, 2012 1:37 PM (in response to Runch)

    Hello Everyone,

     

    This is my 1st post. I also have a bell iphone 5 that is connecting to 3g only. I have done all your suggestions ie network reset, remove sim, device restore etc... and 4g LTE does come on for about 10 to 15 seconds and still switches back to 3g. (Yes, I do live in a 4g LTE area)

    Here is some info I have found...Bell, Rogers, Telus are all having issues with iphone 5 4g LTE connectivety. However a lucky few iphone 5 customers are not having any issues with 4g LTE.

    Now, Android 4g LTE devices on the Bell network (can't verify rogers or telus) in my area (actually right beside me in my house) has no issues with 4g LTE connectivety, it is at full strength.

    I have read many posts as I am sure most of you have that Bell Rogers etc are not the only carriers with this issue, carriers in the United States are having the same issues.

    My conclusion is that its not a 4g LTE network problem or a carrier misleading its customers for 4g LTE coverage, it has to be a iphone 5 problem, not sure if iOS 6 reverts back to 3g if it thinks the signal is stronger or something is missing in the iOS 6 4g LTE protocol.

    I am hoping there will be an update to iOS 6 to fix it soon and I am praying its not a faultiy hardware issue, fingers crossed.

     

    Cheers

    James

  • RayneOnya Level 1 Level 1 (5 points)
    Currently Being Moderated
    Sep 25, 2012 2:20 PM (in response to jamesleo2012)

    they are already working on an update because not sure about the rest of you but the battery is a problem
    apple store told me it is a software problem they are working on update for apparently the operating system is depletely the battery at the same rate if it is being used or not

  • jamesleo2012 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 25, 2012 2:26 PM (in response to RayneOnya)

    This is good, my battery on the iphone 5 is lasting about 8 to 12 hours, I am not using it that much, 15 min talk time and a few texts, maybe about 20 to 30 min the screen is on.

  • RayneOnya Level 1 Level 1 (5 points)
    Currently Being Moderated
    Sep 25, 2012 2:31 PM (in response to jamesleo2012)

    yup apparently the operating system isn't going into sleep mode when its not being used so its killing the battery as if you were running video etc on it
    so far that is the only issue I am having with mine so I can live with that until update comes out  which I think most of us already expected a few bumps in the road there always is when we run out and buy the new released like geeks lol

  • jamesleo2012 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 25, 2012 2:37 PM (in response to RayneOnya)

    lol, so true.  Your lucky you don't have the 4g LTE problem, the main feature I was looking forward too...have to wait and see I guess.

  • jamesleo2012 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 26, 2012 7:02 AM (in response to Runch)

    Update.... I spoke to both Bell and Apple support yesterday. Bell added my iphone to the master investigation ticket and I sent a diagnostic of my phone to Apple support last night.  This morning just about 30 minutes ago I now have LTE on my Iphone 5. There wasn't any update to my phone via itunes, so either Bell fixed the problem or Apple maybe contacted Bell with the diagnostic information I sent to help Bell resolve the issue. I was thinking that I had to go and replace my new iphone 5 based on previous posts on a different thread. However it was fixed and  I am very happy I have LTE now .

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