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TS1382: iPod troubleshooting basics and service FAQ

Learn about iPod troubleshooting basics and service FAQ

TS1382 iPod classic frozen

3278 Views 3 Replies Latest reply: Oct 25, 2012 7:57 AM by planb77 RSS
kc joda Calculating status...
Currently Being Moderated
Sep 22, 2012 11:30 AM

My iPod Classic is frozen.  I don't remember how to do a hard reset.  PLEASE HELP ME!!!

iPod classic
  • planb77 Level 7 Level 7 (32,255 points)
    Currently Being Moderated
    Sep 25, 2012 12:03 PM (in response to kc joda)

    Press and hold both the Select/Center and Menu buttons together long enough for the Apple logo to appear.

     

    B-rock

  • Boydfromva Calculating status...
    Currently Being Moderated
    Oct 25, 2012 7:53 AM (in response to planb77)

    If this doesn't work for me is there a further step  or is it junk heap time?

  • planb77 Level 7 Level 7 (32,255 points)
    Currently Being Moderated
    Oct 25, 2012 7:57 AM (in response to Boydfromva)

    By a reset, I assume you mean you tried pressing and holding both the Select/Center and Menu buttons together long enough for the Apple logo to appear?

     

    Sometimes it can take anywhere up to a minute for the iPod to respond to the reset combination.  Don't be afraid to try this more than once.  Make sure the hold switch is not activated as well.

     

    Otherwise, you'll need to wait for the iPod's battery to completely drain. Then charge it back up and see how it does. If you run into the problem again, you'll want to restore the iPod to factory settings in iTunes.


    B-rock

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