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wifi wont turn on

27259 Views 15 Replies Latest reply: Oct 23, 2013 5:47 PM by Kayla 00 RSS
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tvpaint Level 1 Level 1 (0 points)
Currently Being Moderated
Sep 25, 2012 3:56 PM

my wifi will no turn on the on/off isnt even high lited

iPad, iOS 6
  • Damn_Oatesy Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 25, 2012 4:45 PM (in response to tvpaint)

    Hi tvpaint,

     

    I also had this problem with my iPhone 4s, my guess is that you performed the update wirelessly?

     

    I have tried many ways of fixing this including but not limited to factory reset via the latest version of iTunes and they do not work. I have seen elsewhere people saying that the update can fry the wireless card however I believe it is more likely to be a firmware problem in the rush to release the IOS 6 update with the iPhone 5 they must not have had time to test this thoroughly.

     

    Call your local Apple store and allow them to talk you through performing the standard resets on your device, chances are your Apple "Genius" will not know of the problem and simply assume it is a hardware fault allowing you to replace your iPad if it is under warranty.

     

    Regards,

    ****_Oatesy

  • m187 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 8, 2012 1:29 PM (in response to Damn_Oatesy)

    I have had the same problem!

     

    the wifi option is greyed out and i cannot turn it on, i have restored network settings, restored it as new phone and it is still not working! is this an hardware issure and should i take it to apple?

  • Damn_Oatesy Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 8, 2012 4:48 PM (in response to m187)

    Hi m187,

     

    Yes your best bet is to make an appointment with your local Genius Bar and assuming that your iPhone is under warranty they will provide you with a "Remanufactured" model.

    (A "Remanufactured" iPhone is basically a factory refurbished iPhone made with a new case and screen but recycled internal components.)

     

    The bloke at the Apple Store told me the reason for this problem is that the wifi component in the phone was already damaged and the update simply recognises that the component is broken, I am not convinced and still think that this is a driver incompatibility issue.

     

    Would you mind informing me for my own curiousity wether you updated via wifi or via iTunes?

  • Ralph9430 Level 6 Level 6 (12,410 points)
    Currently Being Moderated
    Oct 8, 2012 5:17 PM (in response to tvpaint)

    First thing to try is a reboot of your iPad. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider until the Apple logo appears. Let go of the buttons and let the iPad restart. See if that fixes your problem.

  • Lawrence Finch Level 7 Level 7 (24,420 points)
    Currently Being Moderated
    Oct 8, 2012 5:23 PM (in response to tvpaint)

    tvpaint wrote:

     

    my wifi will no turn on the on/off isnt even high lited

    http://support.apple.com/kb/TS1559

  • Lawrence Finch Level 7 Level 7 (24,420 points)
    Currently Being Moderated
    Oct 8, 2012 5:25 PM (in response to Damn_Oatesy)

    ****_Oatesy wrote:

     

    Hi tvpaint,

     

    I also had this problem with my iPhone 4s, my guess is that you performed the update wirelessly?

     

    I have tried many ways of fixing this including but not limited to factory reset via the latest version of iTunes and they do not work. I have seen elsewhere people saying that the update can fry the wireless card however I believe it is more likely to be a firmware problem in the rush to release the IOS 6 update with the iPhone 5 they must not have had time to test this thoroughly.

    That would be a valid hypothesis, except for the fact that there have been reports of WiFi being greyed out on some phones after every iOS update over the past 5 years.

  • m187 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 9, 2012 11:09 AM (in response to Damn_Oatesy)

    Yeah I updated to iOS 6 about a few weeks ago wirelessly but the the problem just occurred yesterday?

  • Lawrence Finch Level 7 Level 7 (24,420 points)
    Currently Being Moderated
    Oct 9, 2012 2:38 PM (in response to m187)
  • m187 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 11, 2012 7:25 AM (in response to Lawrence Finch)

    it is still not working , should i take it to genius bar?

  • Lawrence Finch Level 7 Level 7 (24,420 points)
    Currently Being Moderated
    Oct 11, 2012 7:39 AM (in response to m187)

    Yes. They will probably replace the phone. Be sure to do a backup before taking it to them, so you can restore the replacement phone and not lose any data.

  • m187 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 11, 2012 7:42 AM (in response to Lawrence Finch)

    do i need to take my reciept?

  • Lawrence Finch Level 7 Level 7 (24,420 points)
    Currently Being Moderated
    Oct 11, 2012 7:53 AM (in response to m187)

    Enter your serial number here: https://selfsolve.apple.com/agreementWarrantyDynamic.do

     

    If your phone shows up you don't need your receipt.

  • seutnee Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 28, 2012 1:58 AM (in response to Lawrence Finch)

    tried it all and it doesnt work

  • Lawrence Finch Level 7 Level 7 (24,420 points)
    Currently Being Moderated
    Nov 28, 2012 6:12 AM (in response to seutnee)

    If you followed all of the instructions and nothing worked then your phone is broken.

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