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iTunes Match crippled in iOS 6

61889 Views 184 Replies Latest reply: Jan 29, 2013 8:40 AM by Mr. Luigi RSS
  • Mr. Luigi Level 1 Level 1 (5 points)
    Currently Being Moderated
    Sep 24, 2012 9:20 PM (in response to CongressDJ)

    Hi CongressDJ,


    If I have misunderstood your problem, let me apologize in advance.


    Have you tried to rematch your corrupted songs via iTunes on your computer instead of your iDevice?


    At the risk of telling you something you already know...try this.


    1.  Open iTunes on your computer and click on "Music" under "Library" near the top of the left column.

    2.  You should see all your music.  For this process it might be easier to display your music as a list of songs.  Look at the top right of your screen and you'll see 4 icons for options to display your music.  Click on the left most option.

    3. On a song you want to rematch b/c it is corrupted, "Right Click" or use a two-finger click on your track pad (if you have a Mac) to display a list of options.  You will see "delete" near the bottom.  Click on "delete."

    4.  iTunes will then display a screen that says "Are you sure you..." Before you click on "Delete" MAKE SURE the box next to "Also Delete from iCloud" is NOT checked!  Then click on "Delete."

    5.  iTunes will then ask if you want to put the song in the trash or keep the file.  Click on "Keep File."

    6.  The song should now have the iCloud symbol with a downward arrow.  Click on that icon.  Your song should come back Matched at 256kbps and HOPEFULLY no longer corrupted.

    7.  Once you resync your iDevice it should acquire this new version of your song.


    NOTE:  If you do not see a Cloud symbol in Step 6, Click on "View" at the top of the screen in the iTunes menu bar.  Click on "View Options."  You will then see a screen of all the possible information you could display about each song in your iTunes library.  Click on "iCloud Download" and "iCloud Status."  This should add two colums that let you not only see the iCloud symbol with the downward arrow, but also whether a song is matched, purchased, or downloaded.


    Again, I apologize if you knew all this and have already tried it.


    Nothing ventured.  Nothing gained.


    Have a good evening.


    Mr. Luigi


    P.S.  I you need to perform this process on a lot of songs you can do it in bulk.  Click on a song.  Hold down the shift key.  Move down your music list.  Click on the bottom most song you want to rematch.  That should hightlight all the songs.  Now,  "right click", delete, etc.  All your highlighted songs will be treated.  If you want to bulk delete but need to skip around, instead of using the shift key, hold down the command key while clicking on every song that needs to be rematched.

  • CongressDJ Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 24, 2012 9:13 PM (in response to Mr. Luigi)

    I've tried all of that, because that's what has worked in the past. However, no matter how many times I try to replace on iTunes, then get my device to re-sync the corrupted song, the corrupted song remains on my iPhone. And because I can no longer delete individual songs on my iPhone, I can't manually remove it. It's asinine.

  • MFreud Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 24, 2012 11:14 PM (in response to steve.lawrence)

    I saw this posted in a similar thread, but thought I'd share here as well as I had the same experience. I started to download a large amount of music over wi-fi (out of necessity after iTunes Match deleted my entire library). The music wasn't able to finish downloading before I left the house and even though I had "Use Cellular Data" disabled, the songs continued to download over my cell network. As there were still over 1,000 songs to download, I had to turn off my cell data to prevent the downloads from continuing. Just a warning for anyone who tries to download a large amount at one time. I previously submitted a complaint to Apple but didn't mention this as it hadn't happened at the time. Just further evidence that this was a crappy plan on their part. Hoping that they fix this asap. Does anyone know of another way to publicize this issue? I have replied to articles on Macworld and CNet.

  • Andrea Michele Riccadonna Calculating status...
    Currently Being Moderated
    Sep 25, 2012 2:12 AM (in response to steve.lawrence)

    Hey, Steve, that's a good idea.

    I just did it.

    Thanks for the suggestion, I strongly agree.


  • Mr. Luigi Level 1 Level 1 (5 points)
    Currently Being Moderated
    Sep 25, 2012 4:37 AM (in response to Ryans80)

    Good Morning Ryan80!


    Ha!  Ha!  This is crazy.  But, I figured out why.


    You were holding your iPad in landscape mode and therefore were displaying two half-screen size pages at a time.  I was holding my iPad in portrait mode and therefore displaying one full size page at a time.


    This results in the same material being displayed on a different page numbers.  I put my iPad in landscape mode and indeed there was your discovery on what was now called page 165 under playlists.


    These page numbering discoveries don't help the iTunes Match catastrophie much, but they are sure providing some comic relief. :-)


    All that aside, I will still be forever amazed you found this piece of information.


    If I was you, I'd sign up for the next "Search for Atlantis" expedition.


    You are....The Master.


    Despite the problems with iTunes Match, I hope you have a good day.


    Mr. Luigi

  • Mr. Luigi Level 1 Level 1 (5 points)
    Currently Being Moderated
    Sep 25, 2012 6:10 AM (in response to CongressDJ)

    Hi CongressDJ,


    Oh Well.


    Something ventured.  Nothing gained.


    Off to write my feedback request.


    Have a good day,


    Mr. Luigi


    <Edited By Host>

  • Mr. Luigi Level 1 Level 1 (5 points)
    Currently Being Moderated
    Sep 25, 2012 6:09 AM (in response to steve.lawrence)

    Hi steve.lawrence,


    I agree also.  As with several other glaring problems in the past, the only avenue Apple provides customers to gain access to the decision machine is through the feedback process...however agonizingly slow it often is. 


    For our Peeps in this Discussion Thread, here are the links to the Feedback Site:



    Good luck to all of us,


    Mr. Luigi

  • xrocha Calculating status...
    Currently Being Moderated
    Sep 25, 2012 5:42 AM (in response to steve.lawrence)

    I agree, if stays like this i won´t be paying anymore for the service.

  • arcurlyq Calculating status...
    Currently Being Moderated
    Sep 25, 2012 12:35 PM (in response to steve.lawrence)

    I agree, this is horrible! I am a huge fan of iTunes Match, but not this way.  I think the interface is better of iTunes on the iPhone, but not being able to delete or download individual songs or see what has or has not been downloaded to my phone is a huge step backwards.  I think iTunes match was great before, and I was just hoping that Apple would make incremental improvements moving forward.   Apple, what happened!??!?!

  • Matthew Tichenor Calculating status...
    Currently Being Moderated
    Sep 25, 2012 4:46 PM (in response to mollib)



    Data usage is my biggest concern. Used to be that I could store a limited core selection of my music on my iPhone via an iPhone / iTunes sync knowing that if I needed something else from the rest of my library I could always hit the cloud icon next to that offline track and it would download and play as long as I was connected to the net; basically the whole selling point of iTunes Match in my opinion. Now, it is either iTunes Match or not. This means that when I activate iTunes Match on my phone, all the transferred music is deleted and anytime I want to play a song it must be downloaded from iCloud first. This is insane. It means all my data will be sucked up just setting up my iPhone music library. Furthermore I can't easily know what is online or offline. I have 6GB of data monthly but lost 2GB playing music over the weekend not realizing my entire library was now offline due to the move to iOS 6. I'm just wondering how many other users did the exact same thing!


    Is it just me or is this entirely counter to what Apple marketed iTunes Match as? I'm concerned this has something to do with the record labels preferring people not have downloaded copies of the music they have purchased on their devices. I don't see the reason why Apple would change this process otherwise. Seems to completely limit the usability of iTunes Match while consuming excessive amounts of users precious data.

  • Matthew Tichenor Level 1 Level 1 (15 points)
    Currently Being Moderated
    Sep 25, 2012 5:09 PM (in response to Matthew Tichenor)

    One other point to add to my above post. In iOS 6 there are now two switches in the iPhone's system settings for governing whether the phone uses Cellular Data to download music from iCloud.


    Under Settings: Music there is a "Use Cellular Data" switch which appears after the "iTunes Match" switch is turned on and under Settings: General: Cellular there is another switch labelled "iTunes" under the "Use Cellular Data for:" section.


    I'm curious why there are two?? Which one actually turns the newly dangerous data tap off for iTunes music downloads?


    I do hope that this is all just another example of Apple's ever diminishing quality control that will be addressed in 6.1 and not something more problematic such as influence from the record labels to limit our control over the music we download.

  • Joel S Level 2 Level 2 (185 points)
    Currently Being Moderated
    Sep 25, 2012 8:17 PM (in response to steve.lawrence)

    Since we've been discussing what iOS6+iTunes Match does not do, I thought I'd engage in some speculation of what it does/might do.


    From the manual:

    "When iTunes Match is turned on, you can’t delete music. If space is needed, iTunes Match removes music for you, starting with the oldest and least played songs."


    This actually could be kind of cool. Perhaps we no longer will even need to worry about deleting music. Whether you are just listening to music, which may stream but is ultimately a download, or manually download songs, it would actually be awesome if iOS handled music almost like it handles memory management, where you just don't have to worry about it.


    Time will tell as to how iOS6 actually deals with this. Big questions have yet to be answered, like do photos taken with the camera cause music to be removed? Does installing an application cause music to be removed? Is iOS6 smart enough to not let you fill your iPhone completely, since we all know devices get very unhappy when a storage is completely filled.


    Some changes we will just have to deal with. To download a single song, Apple now expects you to just play it. They've gone more towards the Spotify approach, where you can only download entire playlists or albums, etc. Really, this isn't that big of a deal (to me).


    One thing I think we can all agree with, is that Apple should be more transparent and up front when making significant changes to a service we pay extra for. An email to subscribers at a bare minimum describing the changes to iTunes Match for iOS6 users.

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