HT203175: If iTunes for Windows XP won't open, stops responding, or unexpectedly quits

Learn about If iTunes for Windows XP won't open, stops responding, or unexpectedly quits
Robyntherocket
Level 1 (0 points)

Q: I cannot remove  iTunes Helper .exe- Bad Image warning from my PC when it opens. Can someone help a luddite?

I receive an error message each time I start my PC. I get the I Tunes Helper.exe- Bad Image message and need to click 5 times before it goes away. I was trying to sync my I Phone with OUtlook and something happened. I am not tech-savvy.

PC, Windows 7, could notsync y Iphone with outlook

Posted on Sep 25, 2012 10:04 PM

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Robyntherocket

Q: I cannot remove  iTunes Helper .exe- Bad Image warning from my PC when it opens. Can someone help a luddite?

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  • by b noir,

    b noir b noir Sep 25, 2012 10:06 PM in response to Robyntherocket
    Level 9 (72,129 points)
    Sep 25, 2012 10:06 PM in response to Robyntherocket

    Those messages usually go on to mention a problem with a specific file. What's the name of the file being mentioned in your one? (Precise spelling, please.)

  • by Robyntherocket,

    Robyntherocket Robyntherocket Sep 25, 2012 10:44 PM in response to b noir
    Level 1 (0 points)
    Sep 25, 2012 10:44 PM in response to b noir

    The message states C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\iTunesMobileDevice.dll has error.

  • by b noir,

    b noir b noir Sep 25, 2012 10:48 PM in response to Robyntherocket
    Level 9 (72,129 points)
    Sep 25, 2012 10:48 PM in response to Robyntherocket

    Many thanks.

     

    Taken at face value, you're having trouble with an Apple Mobile Device Support file there.

     

    Let's try something relatively simple first.

     

    Restart the PC. After you've fought your way through the error messages, go into your Uninstall a program control panel, select "Apple Mobile Device Support", and click "Repair".

     

    Does the repair install seem to go through okay? If so, restart the PC again. Have the error messages from iTunesHelper.exe stopped?