Skip navigation

TS3694: Resolve specific iTunes update and restore errors

Learn about Resolve specific iTunes update and restore errors

TS3694 the iphone "jalpari" could not be updated. An unkonow error occurred (3014)

268 Views 1 Reply Latest reply: Sep 26, 2012 3:58 AM by diesel vdub RSS
jalpari Calculating status...
Currently Being Moderated
Sep 26, 2012 12:54 AM

the iphone "jalpari" could not be updated. An unkonow error occurred (3014)

iPhone 4, iOS 5.1.1
  • diesel vdub Level 7 Level 7 (20,695 points)

    From the link which your question was posted from:


    Network connection or download errors

    Error 1479: This error occurs when trying to contact Apple for an update or restore.  Quit iTunes, disconnect from  USB, restart the iOS device, reconnect the device to the computer, then launch iTunes and attempt to update or restore again.

    Error 1639: See this article for resolution.

    Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (  on ports 80 or 443.

    1. Update to the latest version of iTunes.
    2. Verify the computer's date and time are accurate.
    3. Check that your security or firewall software is not interfering with ports 80 or 443, or with the server
    4. Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
    5. An entry in your hosts file may be redirecting requests to (see "Unable to contact the iOS software update server" above).
    6. Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
    7. Test restoring while connected to a known-good network.

    Error 3002: If you experience this error while updating an iPod touch (2nd generation) or iPhone 3G, please use the standard update or restore process in iTunes (click Update or Restore).

    Error 3014 may indicate that you need to free up more disk space on the computer before trying to restore again.


    Do as the information suggests.


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.