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iTunes Match not working since io6 upgrade

10901 Views 23 Replies Latest reply: Oct 12, 2012 5:25 PM by New newbie RSS
  • JvdL Level 1 Level 1 (10 points)
    Currently Being Moderated
    Sep 24, 2012 6:17 AM (in response to Belo83)

    I had the problem and the only way to fix this was:

     

    Attention, the iPhone will be erased, so make sure, your data is safely stored!

     

    1. Sync the iPhone/iPad with iTunes
    2. Right click on the iPhone in iTunes and choose "Back up".
      Now the iPhone back up is updated.
    3. Disconnect the iPhone
    4. On the iPhone, go to settings->General->Reset->Content and settings
      This will delete the entire iPhone, make sure, your Data is saved
    5. When the iPhone restarts input the phone code and SIM code (if used)
    6. Connect it to iTunes
    7. Choose the latest backup (from step 2)
    8. Let iTunes do the work
    9. After everything is done, the iPhone should be exactly in the state of point 2
    10. Activate iTunes Match and start the music app
    11. Wait a few minutes (it takes some time before the library starts updating) when the screen shows the cloud picture
    12. The music should be back.

     

    This worked for all of my devices, and as a psitive effect, the iPhone has some gigabytes more free space, maybe this is because of some orphaned files, that caused the trouble with the music app.

     

    A simple "restore phone" in iTunes didn't help, it seems to be neccessary to delete the iPhone completely and then restore from back up.

  • Belo83 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 24, 2012 8:38 AM (in response to Belo83)

    finally got this to work using the ifunbox trick from another thread. so dissapointed i had to waste time for a service i pay for. thumbs down apple

  • CMxHalloway Calculating status...
    Currently Being Moderated
    Sep 26, 2012 12:36 AM (in response to JvdL)

    This helped out so much! Thanks!

    JvdL wrote:

     

    I had the problem and the only way to fix this was:

     

    Attention, the iPhone will be erased, so make sure, your data is safely stored!

     

    1. Sync the iPhone/iPad with iTunes
    2. Right click on the iPhone in iTunes and choose "Back up".
      Now the iPhone back up is updated.
    3. Disconnect the iPhone
    4. On the iPhone, go to settings->General->Reset->Content and settings
      This will delete the entire iPhone, make sure, your Data is saved
    5. When the iPhone restarts input the phone code and SIM code (if used)
    6. Connect it to iTunes
    7. Choose the latest backup (from step 2)
    8. Let iTunes do the work
    9. After everything is done, the iPhone should be exactly in the state of point 2
    10. Activate iTunes Match and start the music app
    11. Wait a few minutes (it takes some time before the library starts updating) when the screen shows the cloud picture
    12. The music should be back.

     

    This worked for all of my devices, and as a psitive effect, the iPhone has some gigabytes more free space, maybe this is because of some orphaned files, that caused the trouble with the music app.

     

    A simple "restore phone" in iTunes didn't help, it seems to be neccessary to delete the iPhone completely and then restore from back up.

  • Vinnyubend Calculating status...
    Currently Being Moderated
    Sep 26, 2012 5:35 AM (in response to Kuhn3)

    I just restored iPad. It now works perfectly with iTunes Match.

  • Vinnyubend Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 26, 2012 5:36 AM (in response to Vinnyubend)

    A full restore.

  • Belo83 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 26, 2012 5:42 AM (in response to Kuhn3)

    guys you do not need to restore your phones/pads!

     

    just download ifunbox and delete your library. restart your phone/pad and re-enable match. good to go.there's another thread about this. cant find it at the moment.

  • JvdL Level 1 Level 1 (10 points)
    Currently Being Moderated
    Sep 26, 2012 6:09 AM (in response to Belo83)

    Yes, you can use some third party tool to delete the music library files.

    (see here)

     

    I personally don't like these tools which get access to my iPhone in an unauthorized way.

     

    We now have two ways of fixing the error, so choose your preferred one:-)

  • macnatemac Calculating status...
    Currently Being Moderated
    Oct 5, 2012 11:22 AM (in response to Kuhn3)

    Tried Delaney's solution and many many others I've found on different posts and itunes match STILL doesn't want to play me any of my music on my iphone.  Just cycles through the album art as it tries to play songs.  I've even restored my phone from backup and all those other options like flipping switches in some secret-code order.  Anybody have any other things that have worked for them?  I'm at a loss

  • New newbie Calculating status...
    Currently Being Moderated
    Oct 12, 2012 5:25 PM (in response to macnatemac)

    I'm no pro, but this worked for me on both my iphone 4 and ipad 2, I subscribed to imatch after upgrading to iOS6 and experienced some of the same issues reported on this thread. Here's what worked for me:

     

    Go to "Settings>Music

    Scroll down to where it says "Home Sharing",

    If there is a box underneath your Apple ID with a field that says "Required", enter your password.

     

    Once again, I'm no expert but it worked for me. Everything was there where I wanted it. Hopefully this will help others. No resets, no complicated steps, no third party software to download. Perfect.

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