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iPhone 5 Sounds Quality When Making Calls

3395 Views 8 Replies Latest reply: Nov 29, 2012 1:50 AM by Bindi.i.ay RSS
carrtim1 Calculating status...
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Sep 25, 2012 11:43 PM

Good morning everyone


I've got an iPhone 5 64GB Black. I've only made a few phone calls on it but I've noticed the sound quality through the ear piece sounds a bit noisey, ie hissy. Has anyone elase noticed this or do you think I have a duff phone?


Thanks in advance.

  • Bindi.i.ay Calculating status...
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    Sep 26, 2012 6:24 AM (in response to carrtim1)

    I have noticed the same thing on both mine and my husband's phone, but only when making a call to another iPhone 5. The sound quality is fine if I call any other type of phone.

  • Purfikt Level 1 Level 1 (0 points)
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    Sep 26, 2012 6:45 AM (in response to carrtim1)

    My experiences of using my iPhone 5 as a phone (whether to other iPhone 5 or not) has been stellar. Sound quality and overall experience is much improved over my old iPhone 4. My iP4 frequently dropped calls and I had proximity sensor issues the entire 2 years I used that phone. I have not noticed any of that with the iP5, and the sound quality is noticeably better.


    Are you or the other caller touching the mic on the back of the phone by chance? I have noticed that I sometimes accidentally put my finger over it resulting in a scratching or rustling sound.

  • martinlondon12345 Level 1 Level 1 (0 points)
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    Sep 26, 2012 7:03 AM (in response to Purfikt)

    Same here in t mobile as well as battery problem, sound is like from plastic box and totally unhappy with iPhone 5

  • Regiscote Calculating status...
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    Nov 27, 2012 7:52 AM (in response to carrtim1)

    Hi ,


    Same issue here !

    Provider : Telus

    Iphone 5 : We just ordered 75 iphones , so far ,issue happen with all of them no matter how hard the signal is.

    We have phone in montréal , québec , trois-rivière , same issue .

    On 3g : the call quality is a bit improve but still call quality between Iphone5 are not acceptable.


    The issue only happen when calling Iphone5 to Iphone5 . The sound get very poor, tunnel/robot sound a like . If an iphone5 call any other phone , no issue . We are not picky on the call quality but iphone 5 to iphone 5 is what we use the most.


    Try to contact apple with our source but no luck . We are now asking Telus to just do the test for us and report the bug to apple on their own .


    We will check as well if beta version of IOS is solving the isssue or not...



  • Bindi.i.ay Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 29, 2012 1:50 AM (in response to carrtim1)

    I took my phone back to the apple store and got a replacement under warranty.  The new one is as "good as gold"


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