Its hard to believe that Apple would not replace any iphone 5 and subject folks to not having wifi for several weeks. This practice has not been my experince with Apple... Especially when you can go request a handset replacement within the first thirty days; in addition, some issues are software and some hardware. My particular issue was hardware because it would not even locate any wifi. The feature did not function at all...
Sometimes you have to take what the Genius Bar tells you with a grain of salt. If you have an hardware issue with the iphone 5; get it replaced!
Currently Being ModeratedSep 26, 2012 7:34 PM (in response to arthurggonzales)
Basically if you goto a genius bar that knows of the issue you wont get it replaced. i'm not trying to be a dick im just relaying what i was told at the genius bar in naperville il at 4:50 pm today, he knew exactly what my issue was, i had it replaced on mon at the oakbrook il store on and still had issues, it's not up to the consumer to decide if it's a software or hardware issue, i'm just letting people know that its not worth your time at this point to waste your hard earned free time to go to the apple store, theyre not going to replace it if they know about this issue, if its found to be a hardware issue i have no doubt that apple will recall the phones, at this point they wont exchange your phone anymore, just be patient they will fix the problem
i totally agree with you if its a software issue; sit tight and wait for the update. However, in my case it was hardware. Both Apple Care and the Genius Bar agreed it was a hardware issue and the unit needed to be replaced. They will replace a hardware issue...
I didnt to undermine your post just stated my experience with Apple.
Well, my wifi issues, along with my battery issues are both solved. I'll share what steps I took so as to possibly help if I'm offering something that hasn't been covered in this thread (I stopped reading at 32 pages).
First, I went to Apple, my wifi connected right up to their network, all the guy did was reset the network settings (something I'd already done) and told me to power cycle the router and modem (something else I'd already done), so in reality, the issue just went away. When I got home, I walked up the street to an open connect I knew of, and it connected right up to it. When I got into my house, it connected right up and runs fine.
Some other things I've done since then, for starters, I upgraded the firmware to my router, and I also upped the max # of DHCP connections to 4. previously, I just had my computer and phone, but since then my cable box is wifi, and, at the time I got the 5, I also had my 4 in the room with wifi on, hence, on the network, so I think my issue was related to max DHCP connections allowed since I had 4 going on network set for a max of 2. Real Duh Moment for me there, but I thought I'd throw that out there as a possible setting to check.
As far as the battery issue goes, a geo fence got "stuck" and my location services stayed on beyond where it sould have from a reminder I had set. I turned off location services for reminders for a while, it ended, and then my battery started getting though the entire day with about 40 percent reserve.
Hope that helps.
They will replace it if you make enough of a fuss.
Its not proven that its a software issue.
I was able to stand in the store with two iphone 5's and show how 'faulty' my signal was.
They gave me a reservation for a replacement as soon as the shipment arrives.
ALSO - I would really take anything a genuis tells you with a rather large grain of salt. They are nothing more than glorified customer support workers with a clever name drummed up by HR to make the role less demoralising.
Apple's so called 'Genuis' workers would probably be working somewhere else if they actually were genuis.
I had an issue where an ipod was crashing my mac as soon as it was plugged in.
The 'genuis' basically told me that i had to buy a new ipod.
Turns out it was corrupt software on the device and I managed to fix it myself by pugging it into a windows machine... which for some reason didn't crash and allowed me to do a restore... so yeah.... genuis who told me I needed to spend another $400 on a problem that I eventually managed to fix myself and was software based.
This has to be software related. Both of my devices my 5 and 4s can be signed in on my NETGEAR router and they stay on for a bit and drop off. Neither will rejoin without the password entered again!!!!!!!!!!! y 4s worked fine on this same wifi prior to update to OS6
In my previous example it was software... and i was told to replace the unit at my own cost.
I refuse to believe THIS issue is just software... and since the cost is on Apple I'm happy to recieve as many replacement units as it takes to get a set that works to a standard I consider to be worth the money I paid for it. That is my right as a consumer in the country I live in.
How can an identical set (other than case colour - white) have a stronger and constant signal AND pick up far more wifi signals from the exact same location.
My set fluctuates its signal, drops connection.
An identical set sitting right next to it has perfect connection with a steady signal.
Also - many people here have reported the wifi isue is resolved ONCE they recieve a replacement set.
This is NOT software.
Apple are telling people it's software to limit costs of handing out new sets. It's damage control at this point.
They don't want a rush of people to panic when they start to read about these issues in the media and THINK that they have the same problem.
I had problems connecting to my home wifi network (unsecured) but it would auto connect to my work network just fine. Spoke to Apple Care (3) times today and tried resetting the network settings, resetting the router just to have it drop and not auto connect. Finally went into the router settings and changed the router name from linksys to linksys1 and the phone now auto connects and stays on wifi!
All I can assume is that the phone is either seeing (or has seen) another similar network and is "confused". I got to hand it to Apple care for their response to a complaint and patience guiding me on the phone even if the issue is not clear. I hope I'm through this and can stop looking to see if I'm connected or not to Wifi (although I love the LTE speed - I could get used to that all day).
I hope this helps others.
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