1 2 Previous Next 29 Replies Latest reply: Aug 26, 2013 2:08 AM by Shahina786
wicked69 Level 1 Level 1 (0 points)

Just bought the iphone 5.  Neither camera works!  All I see is a closed shutter screen.  As I wait for the shutter screen to open, the top of the iphone starts to get hot.  It also gets really hot when I talk on the phone.  It burns my ear.

 

Called customer support.  Tried on/off. Reset.  Nothing fixes the problem!


iPhone 5, iOS 6
  • 1. Re: Iphone 5 Camera not working overheating
    Jen139 Level 1 Level 1 (0 points)

    I have the same problem with the camera. It worked for one minute in the store when the rep showed me the panorama feature but then when I got home I could not get either cameras to work and it is stuck on the shutter screen. I have tried resetting and everything very unhappy.

  • 2. Re: Iphone 5 Camera not working overheating
    GabeZs Level 2 Level 2 (225 points)

    How about a restore?  I think someone mentioned the issue clearing up.

  • 3. Re: Iphone 5 Camera not working overheating
    Jen139 Level 1 Level 1 (0 points)

    i tried everything ! reset to original, reset all settings, even tried resetting through itunes! i can get the front camera to work for about 15 seconds if i try to face time someone, the back camera hasnt worked since that one time in the store. SO fusterating because I already had to exchange the first one I had delivered today cus it had 3 scratches and this ones still not perfect and the camera is not working ! Looks like I'm going to spend another 6 hours at the mall tomorrow...

  • 4. Re: Iphone 5 Camera not working overheating
    Jen139 Level 1 Level 1 (0 points)

    HEY!

    i just figured it out 5 hours later!

    Try this, go to settings, restrictions, turn restrictions on, block the camera, save it. the app will disapear from ur home screen. go back to settings, restrictions, unblock camera and then turn the phone off ! once it is turned back on it worked FINALLY goodluck! I'm still going to my applecare appointment tomorrow, will post if they say anything else!

     

    UPDATE:

    it stopped working again hahaha false hope

  • 5. Re: Iphone 5 Camera not working overheating
    wicked69 Level 1 Level 1 (0 points)

    Spent an hour on the phone with Apple support last night. Tried on / off. Tried a reset. Still doesn't work. They told me to try using the phone for a day and email them if still not working.

  • 6. Re: Iphone 5 Camera not working overheating
    wicked69 Level 1 Level 1 (0 points)

    Tried turning it off in restrictions and back on. Still doesn't work. I'm thinking its a hardware issue since things start to overheat when I try to turn on the camera. Guess the quality isn't as good as they say....

  • 7. Re: Iphone 5 Camera not working overheating
    ALMEIDY Level 1 Level 1 (0 points)

    Has anyone had any luck yet fixing the camera? I am having exactly the same problem. I open the camera and it looks like it's going to work... but when I shoot a photo it freezes and starts overheating.  I also tried the restrictions option mentioned in this forum but it did not work either. I'm very frustrated...

  • 8. Re: Iphone 5 Camera not working overheating
    K to the F Level 1 Level 1 (0 points)

    Just bought an unlocked, no-contract, Verizon iPhone 5 and am having the same issue. Open the camera and get either a black screen where the live camera view should be or the closed shutter graphic. Help!

  • 9. Re: Iphone 5 Camera not working overheating
    RussellV Level 1 Level 1 (0 points)

    I don't know about the camera overheating part... but I have also had this issue with my Iphone 4 after I upgraded to IOS 6.  My iphone 5 does not appear to have the same issue (yet maybe?)   I have tried paranoma

     

    The Iphone 4 totally froze with just the shutter showing and the phone bacame non-responsive. I had to do a "crash restart" (hold down both home and sleep buttions until the phone kicked back to life.)

     

    The problem just happened the first time I used the camera after the upgrade... hasn't happened again

  • 10. Re: Iphone 5 Camera not working overheating
    6L135 Level 1 Level 1 (0 points)

    I'm having the same problem, which I posted, but I think everyone else has described it better with the "shutter screen".

  • 11. Re: Iphone 5 Camera not working overheating
    K to the F Level 1 Level 1 (0 points)

    Well, my fix? Exchanged it for another one.

  • 12. Re: Iphone 5 Camera not working overheating
    ALMEIDY Level 1 Level 1 (0 points)

    Ok, it seems like the problem is solved in my iPhone! After I did the restriction thing Jen139 posted above, the camera was still freezing, so what I did was a soft reset, and then the camera started working! No worries, no data will be lost with a soft reset.

     

    To do a soft reset, all you need to do is:

     

    1. Turn the phone off by pushing the sleep button for a few seconds, and then sliding the power off button that shows on the screen.

    2. Once the phone is powered off, push and hold both the home button and the sleep button, at the same time. Release them when the apple appears on the screen. And then wait until the iPhone re-starts.

     

    In my case, once the iPhone was back on, the camera was working normally! It has been working for about 24 hours now without freezing, so I guess it's finally ok!

     

    Of course, now I found out another problem... my iTunes songs won't play... gonna look for a solution for that now...

  • 13. Re: Iphone 5 Camera not working overheating
    Pacman530 Level 1 Level 1 (0 points)

    Just got home and my iPhone 5 was delivered. Right out of the box I have this problem. Nothing seems to six it. Maybe it is a hardware problem.

  • 14. Re: Iphone 5 Camera not working overheating
    kyle0914 Level 1 Level 1 (0 points)

    I had this problem before as well. I just restarted the phone and the camera started working again. I think its a software bug. It should be fixed soon.

1 2 Previous Next