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iPhone 5 - connected to WiFi but no internet

23340 Views 17 Replies Latest reply: Feb 19, 2014 8:09 PM by Colinaja RSS
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philmarriott Level 1 Level 1 (0 points)
Currently Being Moderated
Sep 27, 2012 12:06 AM

I received my iPhone 5 yesterday, a black 64 GB. I have WiFi problems with it.

It connects fine to the WiFi and everything works, but only for a while. At any given moment it just loses the internet connection while still connected to the WiFi.

Turning on and off the WiFi brings internet back temporarily but it can lose the connection again shortly afterwards.

I have tried the phone on 3 WiFi networks.

-D-Link router at work. Same problem.

-TimeCapsule 3rd generation at work. Same problem.

-TimeCapsule 4th generation at home. Same problem.

 

What I've tried so far is:

 

-Set the TimeCapsule WiFi at home to channel 11 for 2,4 GHz and 48 for 5 GHz rather than automatic.

-Gave the 5 GHz WiFi its own name, and tried using only 2,4 GHz and 5 GHz respectively.

-Did a full reset of the phone without restoring from backup.

 

No problems at all with internet over cellular.

 

So far unsuccessful. What to do? Wait for iOS 6.0.1?

  • matrixxzero Level 1 Level 1 (120 points)
    Currently Being Moderated
    Sep 27, 2012 12:10 AM (in response to philmarriott)

    Yes. It appears so or goto Apple for an exchange. There are a lot of us in the same boat with temporary fixes that don't last.

     

    Good luck!

  • matrixxzero Level 1 Level 1 (120 points)
    Currently Being Moderated
    Sep 27, 2012 12:46 AM (in response to philmarriott)

    Some have had success changing the channel to the highest number such as 11. Some have had success changing to just WPA2. Others had success just going to Settings > Wifi > Name > scroll to bottom and "Renew Lease".

     

    These are the suggestions I have seen posted in the hundreds of pages. Most are temporary at best. Some strike a lucky chord of success.

     

    I hope this helps. If not, I hope someone more knowledgeable can help you! Sweden .. I would love to go there!

  • alexvort Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 27, 2012 12:46 AM (in response to philmarriott)

    Same problem on 4S after upgrade till IOS 6

  • mitchiemitch Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 27, 2012 3:23 PM (in response to philmarriott)

    This fix to the wifi glitch worked for me: How to fix the Wi-Fi glitch in iOS 6 for Apple devices

     

    There are some pretty straight forward changes in settings you have to make (includes screenshots to walk you through).

     

    I hope this works for you - gl

  • mobg888 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 27, 2012 11:25 PM (in response to philmarriott)

    I googled for half a day for the solution.

     

    i've tried switching off LTE, rebooting network, hard reset, restore, using DNS 8.8.8.8, 8.8.4.4, switching off iCloud, switching off cellular, changing proxy to Auto, etc etc etc but nothing worked.

     

    but i just saw this fix : http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/

     

    and tried it. Worked perfectly.

     

    my wifi has been so far stable for the past 1 hour and everything is blazingly fast.

     

     

    to summarise:

    #1:  Click “Settings” on the home page of your iPhone or iPad

    #2:  Scroll down and tap on “Safari”

    #3:  You’ll now be looking at the settings of your Safari browser > go down to the “Clear History” and “Clear Cookies and Data” section and tap on both of those settings to clear everything out (one at a time please!).

    Now turn your iPhone or iPad off completely to reboot

     

    (credit tabletcrunch)

     

    Hope this works for you too.

  • alexvort Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 28, 2012 12:54 AM (in response to alexvort)

    reseting network settings solveed the problem...

  • JJ_Rapidz Level 1 Level 1 (5 points)
    Currently Being Moderated
    Nov 1, 2012 6:55 AM (in response to philmarriott)

    I also have this problem (iPhone 4s) I rung up apple and was told it was a hardware error and they be happy to replace the headset, all I have to do is send my phone off and I'd receive a new one within 10 days off sending mine off, all this is free of charge apple send you a free post recorded delivery bag and box to send your phone off. However there is a choice of a courier exchange so you not left without a phone but apple charges for a courier service.

    My advise if apple are willing to replace the phone, take the offer

  • BigMcGuire Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 26, 2012 7:47 AM (in response to philmarriott)

    Yep, I was having problems with my new iPhone 5 at work with our Netgear router. At home with my N600 Netgear I had 0 problems (or with my parent's D-Link at their house). But at work, I'd connect but I'd have no internet. Clearing Safari history/cache did nothing. Setting DNS and forgetting network did nothing.

     

    What fixed it? Resetting network settings. Seriously. I hit that, restarted. BAM I'm blazing on WiFi right now without a problem.

     

    But like most people, I discounted it even before trying it but I kept this tab up and after spending 10 mins trying other things, finally decided to give the reset network settings a try.

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