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MacBook Pro Retina display burn-in?

1275743 Views 9,423 Replies Latest reply: Apr 19, 2014 9:10 AM by Restj RSS Branched to a new discussion.
  • mitboi Calculating status...
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    Sep 26, 2012 8:33 PM (in response to Canuck1970)

    thanks for your reply!

  • rrahimi Level 3 Level 3 (615 points)
    Currently Being Moderated
    Sep 26, 2012 8:54 PM (in response to Apples_8212)

    Angrypossum wrote:

     

    How do you use Word on the macbook pro with retina display?

    It is not optimised for the retina display yet, and doesn't look like its going to be in a while.

    I have been using Page for word processing, which is awful.
    I'd appreciate it if you could shed some light on this matter

     

    The recent office 14.2.4 update solves the problem... well it's meant to. Follow the terminal commands here and then will work fine:

     

    http://reviews.cnet.com/8301-13727_7-57516767-263/get-office-2011-working-in-ret ina-display-mode/

     

    I just did it yesterday (had to use the 'sudo touch' command) and now it's optimized for the retina

     

    Just run Microsoft AutoUpdate. Office for Mac 2011 has been updated for Retina display:

     

    http://support.microsoft.com/kb/2742588

  • shad0vv Calculating status...
    Currently Being Moderated
    Sep 26, 2012 8:54 PM (in response to Canuck1970)

    I can confirm part number 661-7171 is a Samsung display. I went through 2 repairs for other screen issues and received an LG the first one, followed by a Samsung on the next with this part number. At all costs do not allow Apple to initiate a order for 661-6529, that is a LG panel. Also, make sure you check for any screen defects like backlight bleeding, IR, pink/yellowish tints, pressure marks, dead pixels, cosmetic damages, and etc before you leave the store. Don't sign the release form until everything is perfect, otherwise the next time you come in for another screen related repair, they will most likely deny service. I was denied service when I requested a 3rd repair, but I was lucky in getting a full refund after 2 months since I first purchased it.

  • Angrypossum Calculating status...
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    Sep 26, 2012 9:02 PM (in response to rrahimi)

    I did but it didn't work so I thought it wasn't an update meant to solve the retina display issue

    but I tried what Apples_8212 kindly suggested me to do, and now its working!

    thanks for the advices guys.

  • Canuck1970 Level 1 Level 1 (0 points)
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    Sep 26, 2012 9:18 PM (in response to shayster98)

    DSC04643.JPG

     

    Hey, would you mind sharing the source image for this photograph? It's pretty cool.

  • pcmur Calculating status...
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    Sep 26, 2012 9:34 PM (in response to mittense)

    I've been reading every post here because I bought a retina macbook pro with an lg display screen twelve days ago.  It has not shown any burn in yet and I have left test images on for more than an hour on a dark grey background.  My big problem with the machine is its pink color cast and relatively dim screen unless I move the up the brightness to maximum.

    But now to the good part and hopefully answer we've all been looking for.  I called Apple and told the support rep that I was going to return the computer tomorrow for cash refund unless he could promise me a samsung display rmbp.  I also told him I could just return it 'with buyer's remorse' without a reason but that I really wanted this for my photography business.  I also read the info from another poster about all new rmbp products from now on being made with only Samsung parts.

    The lower level rep said that only a senior rep could handle this request.  When the new senior rep came on the line I repeated my sorry tale and request for a new machine.  This guy said he would know if all new machines were samsungs and never got that info.  He offered me a difficult choice:  take a repair job on my new machine where he would guarantee a samsung or take my chances on a brand new replacement which he couldn't guarantee would have my preferred screen or an LG.

    I reluctantly let him contact my Apple store for a repair so it would be the right screen since I didn't want to play the lottery game over and over until a new Samsung machine arrived.

     

    Now to the BIG NEWS!!!  He contacted the Apple store for the repair job.  The store person told him that I should get a brand new replacement because ALL NEW RETINA MACBOOK PROS WILL NOW HAVE SAMSUNG SCREENS.  NO LG SCREENS FROM NOW FORWARD!!!  Was I ever relieved!  He took my info and will be calling me to set up my swap for a Samsung retina macbook pro fully loaded. 

    Good luck all.

    pcmur

  • Canuck1970 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 26, 2012 9:47 PM (in response to pcmur)

     

    pcmur wrote:

     

    I've been reading every post here because I bought a retina macbook pro with an lg display screen twelve days ago.  It has not shown any burn in yet and I have left test images on for more than an hour on a dark grey background.  My big problem with the machine is its pink color cast and relatively dim screen unless I move the up the brightness to maximum.

    But now to the good part and hopefully answer we've all been looking for.  I called Apple and told the support rep that I was going to return the computer tomorrow for cash refund unless he could promise me a samsung display rmbp.  I also told him I could just return it 'with buyer's remorse' without a reason but that I really wanted this for my photography business.  I also read the info from another poster about all new rmbp products from now on being made with only Samsung parts.

    The lower level rep said that only a senior rep could handle this request.  When the new senior rep came on the line I repeated my sorry tale and request for a new machine.  This guy said he would know if all new machines were samsungs and never got that info.  He offered me a difficult choice:  take a repair job on my new machine where he would guarantee a samsung or take my chances on a brand new replacement which he couldn't guarantee would have my preferred screen or an LG.

    I reluctantly let him contact my Apple store for a repair so it would be the right screen since I didn't want to play the lottery game over and over until a new Samsung machine arrived.

     

    Now to the BIG NEWS!!!  He contacted the Apple store for the repair job.  The store person told him that I should get a brand new replacement because ALL NEW RETINA MACBOOK PROS WILL NOW HAVE SAMSUNG SCREENS.  NO LG SCREENS FROM NOW FORWARD!!!  Was I ever relieved!  He took my info and will be calling me to set up my swap for a Samsung retina macbook pro fully loaded. 

    Good luck all.

    pcmur

     

    Sweet! If that's true, then going forward everyone will be getting the rMBP laptops they paid for. I sure hope so. Now, what about everybody else who has been getting the shaft? Apple needs to make things right with these people. And, for Apple's own sake, they should do more than just give them waht they paid for. They should give all of us who have struggled with this issue credit towards Apple software ($100? $200? I dunno). I say Apple software (i.e. iWork, Aperture, Logic Pro, Final Cut Pro X, etc), because it's 100% theirs and they don't have to share the profits with outside developers. They would essentially be able to recoup a lot (maybe ALL) of the good will they've lost with this debacle and it wouldn't cost them a dime. Are you listening Apple? I'm ready to bury the hatchet if you are. It's your move.

  • mitboi Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 26, 2012 9:51 PM (in response to Canuck1970)

    Agreed with what you said above.

    I am sure that there are still many ppl out there (including me) who may be stuck with a defected LG LCD and out of the 14 day refund period. Apple should just launch a product recall for those who got the LG. Period.

  • mcbaobao Calculating status...
    Currently Being Moderated
    Sep 26, 2012 10:02 PM (in response to pcmur)

    pcmur wrote:

     

    I've been reading every post here because I bought a retina macbook pro with an lg display screen twelve days ago.  It has not shown any burn in yet and I have left test images on for more than an hour on a dark grey background.  My big problem with the machine is its pink color cast and relatively dim screen unless I move the up the brightness to maximum.

    But now to the good part and hopefully answer we've all been looking for.  I called Apple and told the support rep that I was going to return the computer tomorrow for cash refund unless he could promise me a samsung display rmbp.  I also told him I could just return it 'with buyer's remorse' without a reason but that I really wanted this for my photography business.  I also read the info from another poster about all new rmbp products from now on being made with only Samsung parts.

    The lower level rep said that only a senior rep could handle this request.  When the new senior rep came on the line I repeated my sorry tale and request for a new machine.  This guy said he would know if all new machines were samsungs and never got that info.  He offered me a difficult choice:  take a repair job on my new machine where he would guarantee a samsung or take my chances on a brand new replacement which he couldn't guarantee would have my preferred screen or an LG.

    I reluctantly let him contact my Apple store for a repair so it would be the right screen since I didn't want to play the lottery game over and over until a new Samsung machine arrived.

     

    Now to the BIG NEWS!!!  He contacted the Apple store for the repair job.  The store person told him that I should get a brand new replacement because ALL NEW RETINA MACBOOK PROS WILL NOW HAVE SAMSUNG SCREENS.  NO LG SCREENS FROM NOW FORWARD!!!  Was I ever relieved!  He took my info and will be calling me to set up my swap for a Samsung retina macbook pro fully loaded. 

    Good luck all.

    pcmur

     

    This sounds awesome - do you have any additional info on this? Which store did you contact? Did he just tell you to place a new order online? I noticed that shipping times got pushed back a couple days... 2-4 days became 4-6 days for customized orders.

  • Canuck1970 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 26, 2012 10:04 PM (in response to mitboi)

    mitboi wrote:

     

    Agreed with what you said above.

    I am sure that there are still many ppl out there (including me) who may be stuck with a defected LG LCD and out of the 14 day refund period. Apple should just launch a product recall for those who got the LG. Period.

     

    Yep. A recall on all LG displays, to be replaced with Samsung displays, and one free download of Apple software from a list of decent choices (i.e. iWork, Aperture, Logic Pro, Final Cut Pro X, etc). I would be good with that.

  • golf1410 Calculating status...
    Currently Being Moderated
    Sep 26, 2012 11:48 PM (in response to Canuck1970)

    No one has confirmed this. Apple lie the whole time. Not so sure what we can believe from them.

  • trickards Level 1 Level 1 (20 points)
    Currently Being Moderated
    Sep 26, 2012 11:56 PM (in response to pcmur)

    Great news to hear, but I am a little skeptical since this information came from someone at the store.  Surely senior AppleCare would be informed first of such a manufacturing change?

  • Gibbyice Calculating status...
    Currently Being Moderated
    Sep 27, 2012 1:27 AM (in response to trickards)

    Well since Apple have never officially acknowlege there is a problem with the displays then it is highly unlikely. They would just quietly remove LG to reduce the esculating problem and ease the growing anger from customers, while saving money in multiple returns which must be expensive. Restocking, cant sell the item as new, telephone support, cost of new panel, shipping.

     

    I agree there should be some token gesture from Apple for the anxiety and loss of productivity many of the users have experience due to multiple returns, which has left a considerable quantity of customers with no computer.

     

    This is especially frustrating if the laptop was used for a private business and therefore  a users main source of income.

  • stecube Level 1 Level 1 (30 points)
    Currently Being Moderated
    Sep 27, 2012 2:39 AM (in response to pcmur)

    pcmur wrote:

     

    ALL NEW RETINA MACBOOK PROS WILL NOW HAVE SAMSUNG SCREENS.  NO LG SCREENS FROM NOW FORWARD!!!

    This would be great news!

  • golf1410 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 27, 2012 5:53 AM (in response to mittense)

    CAN SOMEONE PLZ CONFIRM THIS PLEASE? IT SOUNDS SO GOOD. WHAT ABOUT PEOPLE WHO IS STUCK ON LG DISPLAY?

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