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HT5454: About Apple Remote Desktop Client 3.6.1

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HT5454 Has anyone had issues with this update on MBA (late 2010) running 10.8.2?

2542 Views 5 Replies Latest reply: Sep 27, 2012 12:13 PM by CaptMrgnX RSS
drtidmore Level 1 Level 1 (10 points)
Currently Being Moderated
Sep 26, 2012 8:42 AM

Immediately after applying the update, the MBA starting acting very strange attempting to come out of screen lock (password required) mode. It refuses the correct password but if you click the switch user option, it does two things, it does an ARD screen lock and then from ARD I can see the user screen, but the user is locked out.  Clicking the ARD screen lock button brings up the popup window where you can enter text rather than actually unlocking the screen.  It seems that the ARD client is really messed up.  I support quite a few other macs but only this one MBA and none of the others are exhibiting this issue.

MacBook Air, OS X Mountain Lion (10.8.2)
  • CaptMrgnX Level 1 Level 1 (60 points)

    I get the same behavior with Lion and ARD 3.5.3 client software on my iMac. Looks like it's either a bug that's been in there a while or normal behavior for screen sharing.

  • CaptMrgnX Level 1 Level 1 (60 points)

    I meant the behavior I'm seeing is the same when I hit Switch User. The inablility to enter the password is not something I'm seeing on my MacBook Air with 10.8.2 and 3.6.1.


    Is the password also rejected when you try entering it on the console instead of through the Screen Sharing app? You might try resetting the password for that user and checking to see if it accepts the password when you're logged in as a different user?

  • CaptMrgnX Level 1 Level 1 (60 points)

    Right. That's the behavior I'm seeing even in Lion when I hit switch user. So, basically you're hitting a screen sharing behavior/bug due to your password bug. The two are not related though. To solve your problem, I would try resetting the user's password, try toggling the screen lock option off/on in Security Prefs, and also see if you get the same behavior with another user.


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