1 2 3 4 5 Previous Next 61 Replies Latest reply: Mar 11, 2014 10:38 PM by row6 Go to original post
  • 15. Re: Unexplained constant data usage on iPhone 5
    Donbaloo Level 1 Level 1 (0 points)

    Well please keep us updated if you get the chance tmjackson. I spent a little time on the phone with CS myself but got nowhere. My data "leakage" isn't as extreme as yours though so maybe they can find some more concrete solutions with your situation.

     

    So youre saying that when on your 4g MiFi your iPhone doesnt seem to behave irregular but only when on its on LTE itself? That's interesting

     

    We're very rural so we've had to rely on an old sprint wireless modem for years now and it's been growing worse and worse (max speeds of about 200Kb/s these days) so when I realIzed that VZ's LTE was in range with the iPhones I thought we'd just switch over for all of our internet service with Verizon and just buy a bigger data chunk. We're very hesitant to do that right now though as its looking like we'd mysteriously use a ton of data once our phones were constantly on cellular data. I hope they/we can get something figured out.

     

    By the way, how do you view your detailed data usage report? I haven't been able to find that through the app or the online site.

  • 16. Re: Unexplained constant data usage on iPhone 5
    tmjackso Level 1 Level 1 (10 points)

    On the Verizon Wireless website, log in to My Verizon and you'll see your device listed.  The middle section is My Usage, and at the bottom of that is usage details.  Click on that and the next page will show voice, text and data.  Scroll down to data and click view data details and it will show the amount of data used at specific times.

     

    This specific detail is only available on the website.  Not the mobile app.

     

    Tim.

  • 17. Re: Unexplained constant data usage on iPhone 5
    Donbaloo Level 1 Level 1 (0 points)

    Thanks Tim, got it! Hiding under my nose.

    -Chris

  • 18. Re: Unexplained constant data usage on iPhone 5
    Lazykins Level 1 Level 1 (0 points)

    Chris, are you seeing numbers on the VZ website consistent with what is being reported on your phone?

    Tim, would disabling LTE in Settings > Cellular do anything?

    -Amy

  • 19. Re: Unexplained constant data usage on iPhone 5
    Donbaloo Level 1 Level 1 (0 points)

    Amy, I'll have to check tomorrow and let you know. Ireset my usage data on the phone just this morning. I'll see how it lines up once Verizon has the details updated for today's usage.

     

    Chris

  • 20. Re: Unexplained constant data usage on iPhone 5
    tmjackso Level 1 Level 1 (10 points)

    Amy,

     

    I have three entirely different numbers:

     

    The Verizon summary (which they base the "overages" on is giving me a number of 4.1 GB used since Friday when I got the phone.

     

    The Verizon detail (which you can download to a spreadsheet and summarize) shows a total of 1.5 GB used since Friday when I got the phone.

     

    The cellular usage read off the phone itself (under Settings/General/Usage/Cellular Usage) shows a total of 6.9 GB used since Friday when I got the phone.

     

    So I have no idea what the real number is at all!!  My gut feeling is none of them, because one of the specific data chunks shown in the Verizon detail is from 11:11am on 9/25 (I was in a meeting in downtown Chicago with the phone in my pocket and no apps open, and everything had been synced on WiFi the night before) of 629 MB.  I have no idea what could cause that to happen.  I had two other strange large chunks that same day for 111 MB and 262 MB which I cant explain.

     

    The good new is that the 262 MB chunck (7:30pm on the 25th) was the last rogue data that hit my phone.  But it doesn't explain why my detail adds up to 1.5 GB but I've run into the overage according to Verizon (they've charged me another $10 for going past 4 GB, however my reporting and escalation with them resulted in a 3 GB credit they've given me while this sorts itself out).

     

    Tim.

  • 21. Re: Unexplained constant data usage on iPhone 5
    tmjackso Level 1 Level 1 (10 points)

    Also -

     

    Disabling LTE shouldn't do anything to help/hinder data usage; it's a much faster network (and it does work great!) than 3G, but a 4 MB file is a 4 MB file and is 4 MB worth of data; it's just that you'll get it much faster via LTE than 3G, but it should not affect the amount of data used on your account at all.

     

    Tim.

  • 22. Re: Unexplained constant data usage on iPhone 5
    Lazykins Level 1 Level 1 (0 points)

    Well here's something I find odd. When I disable LTE I get two data tallies on the phone. Cellular data and tether data. The second I re-enable LTE, the tether data total is rolled up into the cellular data. I have not set up hotspot and have no devices tethering to me. And my numbers keep exploding. Husband has same phone but his numbers just creep compared to mine.

  • 23. Re: Unexplained constant data usage on iPhone 5
    tmjackso Level 1 Level 1 (10 points)

    I'm involved in a similiar discusssion on the Verizon Customer forum, and one of the poster there just said that Verizon is now acknowledging that there is a counter problem.  The most accurate number to use is in the usage detail on the MyVerizon site that I described earlier...which fortunately for me is the smallest number!

  • 24. Re: Unexplained constant data usage on iPhone 5
    Donbaloo Level 1 Level 1 (0 points)

    Hey Amy, here are my numbers. The Verizon Data summary showed me at 1015 MB this morning. When manually tallied up through the details section up through the same time period, my usage is 842 MB.

     

    I've been reseting the tracker on the phone daily to get a feel for each day's usage since we're new to smartphones. For yesterday's 24 hour period my phone showed that I had used 147 MB. When tallied through data details, Verizon had me down for only 88 MB. So, definitely some discrepancies in the numbers.

  • 25. Re: Unexplained constant data usage on iPhone 5
    John H Trimble Level 1 Level 1 (15 points)

    Got my iPhone 5 last night at 6 PM EST - new Verizon customer, just switched from AT&T..

     

    At 2 PM this afternoon I received a text message saying I had used 53% of my 1 GB limit.   Verizon reps said that at 5:50 AM my phone went through 400 MB of data while I was asleep.

     

    After talking with both Apple & Verizon I reset the cellular usage data counter - within an hour it appears my phone received 100 MB while sitting in my living room with Wi-Fi on the phone. Wait just checked again ... within 10 minutes it's up to 217MB,

  • 26. Re: Unexplained constant data usage on iPhone 5
    Sk8Dreams Level 3 Level 3 (855 points)

    I urge you all to get the DataMan app (free), which supplies data usage info on your phone.  I have DataMan Pro for just a few dollars, which gives greater detail.  You can also set it to sound alarms at desired threshholds.

  • 27. Re: Unexplained constant data usage on iPhone 5
    Lazykins Level 1 Level 1 (0 points)

    Except that DataMan Pro was removed from the apple store... At least that was the case on 9/22. Is it back?

  • 28. Re: Unexplained constant data usage on iPhone 5
    Lazykins Level 1 Level 1 (0 points)

    Exactly what happened to me... Just turn off your cellular data until the problem is resolved, I guess.

  • 29. Re: Unexplained constant data usage on iPhone 5
    Sk8Dreams Level 3 Level 3 (855 points)

    Lazykins - I knew they had to remove the usage per app feature, but did not realize they had removed the whole app.  When pro was first available it did not track per app, that was added in an update later, hence my misunderstanding.  You are right, the pro version is no longer available.  I'm so paranoid about losing mine, that I've copied the ipa to another folder.