1 2 3 Previous Next 38 Replies Latest reply: Dec 19, 2012 11:49 AM by NickTyrell Go to original post
  • 15. Re: Lightning cable that came with iPhone 5 won't charge
    Taylor Stewart Level 1 Level 1 (0 points)

    I  plugged mine into the wall, and shut it off. Only way to charge it as far as i know.

  • 16. Re: Lightning cable that came with iPhone 5 won't charge
    schpodie Level 1 Level 1 (0 points)

    Final update: I did get my hands on another lightning cable from a friend and it worked fine with my phone. Today I went to the apple store for my replacement apt and they took the initial failed cable and phone swapping for new/replacement units. Back up and running in minutes and folks in the store were great. Clearly they have some issues with at least a small number of lightning cables that shipped with the iPhone 5. I'd suggest anyone with any charging issues seek a replacement. I'd hate to see what would happen if anyone with a short like mine was plugged into the wall and left unattended.

  • 17. Re: Lightning cable that came with iPhone 5 won't charge
    Zhuohan Level 1 Level 1 (0 points)

    Same!!!!!! Can not wall charge, but If you plug your usb charger cable into the PC, than move to the AC adapter, it works. What, should I do!!!

  • 18. Re: Lightning cable that came with iPhone 5 won't charge
    AppleSJ511606 Level 1 Level 1 (0 points)

    The best thing you can do is call support and request to exchange your lightning cable or setup an exchange at your local apple store.

     

    Apple contacted me after my support issue (ill leave it at that) and the above are your best options

  • 19. Re: Lightning cable that came with iPhone 5 won't charge
    PKSPEER Level 1 Level 1 (0 points)

    I have the same Problem.

    Will go to the Apple store and swap it out.

    The Cable got very hot. And the Power brick was very hot also (fire?)

    Lucky I had 2 iPhone5's so had a backup.

     

    These must have passed testing ? The only Apple cable fail I have ever had in 10 years.

  • 20. Re: Lightning cable that came with iPhone 5 won't charge
    Bob D926 Level 1 Level 1 (0 points)

    Like at least one other poster, my cable only charges when plugged into the phone with a certain side of the plug facing up. 

     

    Do those with more knowledge than me (basically anyone!) :-) think it is OK to live with this situation, or is it best to get a new cable?  I don't know whether this is just a quirk or indicative of bigger problems with the cable or phone.

  • 21. Re: Lightning cable that came with iPhone 5 won't charge
    Ath3rs Level 1 Level 1 (60 points)

    I would get a new cable as it should work any way you put the cable in. If you contact the seller or Apple directly, they should be able to provide you with a replacement free of charge.

  • 22. Re: Lightning cable that came with iPhone 5 won't charge
    Bob D926 Level 1 Level 1 (0 points)

    Thanks Ath3rs, I appreciate your taking the time to reply.

     

    I was afraid that might be the answer.  I ordered my phone right from the Apple website, so I guess I'll give Apple a call. Due to the nature of my job and family responsibilities lately it's very hard for me to find the time to wait on hold, so here's hoping I get through sooner rather than later. 

     

    After I call Apple I'll do a quick report back on my experience, so others in the same situation can get a sense of what they might expect if having to call in to Apple about this cable problem.

  • 23. Re: Lightning cable that came with iPhone 5 won't charge
    Ath3rs Level 1 Level 1 (60 points)

    No problem, let us know how you get on

  • 24. Re: Lightning cable that came with iPhone 5 won't charge
    Bob D926 Level 1 Level 1 (0 points)

    I called 1-800-MY-APPLE and had a wait time of less than 5 minutes.  The rep I spoke with seemed surprised to hear of a problem with the cable, but apologized for any inconvenience and immediately offered to replace it.  He gave me the option of replacing it either via a Genius Bar appointment at an Apple store, or by shipping me a new cable (which would take 3-5 business days, at least in my case). 

     

    I opted to go to the Apple store as there is one nearby, and while still on the phone with me the rep made me an appointment for later today at the exact time I wanted.  He said if there was any problem dealing with the store (e.g., long wait) then he would note for my file that I may call back and asked that a cable be shipped directly to me instead.

     

    So, I have the inconvenience of having to make a trip to the Apple store, but (hopefully) a relatively quick resolution to the problem.  Hope this gives others some idea of what to expect if they encounter the same issue with the cable.

  • 25. Re: Lightning cable that came with iPhone 5 won't charge
    the_ghostrider Level 1 Level 1 (0 points)

    Same here (Germany). Thought it's the cable but today I got a 2nd one and the problem still's here. Now I send back the phone.

  • 26. Re: Lightning cable that came with iPhone 5 won't charge
    Bob D926 Level 1 Level 1 (0 points)

    Sorry to hear that a new cable did not solve your problem!  Just as a follow-up, in my case a new cable solved the problem completely.  I am really enjoying the additional features of my new phone-- hope your issue gets resolved soon.

  • 27. Re: Lightning cable that came with iPhone 5 won't charge
    Fulks78 Level 1 Level 1 (10 points)

    Hello i had the same problem... No charging and no synching under 80% of battery life. I was forced to turn off the iphone and plug it in order to get it recognized by itunes.

    So the day after i decided to call apple support. i had to wait for 20 mins and the guy told he had never heard about this problem before so he advised me to go in the nearest apple store and to get my iphone changed.

    Later i noticed that in the picture application there was the image of a flash code (do not ask me why it was already there when i swithed on my iphone 5 for the first time), i thought it wasn't normal so decided to re install the Os.

    I can tell now that the cable works perfectly and my iphone is synching and charging (and that flashcode image has disapeared as well).

    So guy try to re install the os this may work as it did for me

  • 28. Re: Lightning cable that came with iPhone 5 won't charge
    the_ghostrider Level 1 Level 1 (0 points)

    Fulks78 wrote:

     

    ...

    So guy try to re install the os this may work as it did for me

    No chance to reinstall an os with an empty iPhone which iTunes doesn't recognize because it's empty

    I'm glad you were able to solve your problems.

  • 29. Re: Lightning cable that came with iPhone 5 won't charge
    Fulks78 Level 1 Level 1 (10 points)

    But if you set up your iPhone without iTunes i mean choosing your iCloud preferences (contact, app, safari etc) you will be able to re install the Os directly from the iPhone by resetting all the set ups.

    That is how i did it.