1 48 49 50 51 52 Previous Next 4,658 Replies Latest reply: May 28, 2014 7:31 PM by ritikl Go to original post Branched to a new discussion.
  • 735. Re: iPhone 5 wifi issues
    bvanlente Level 1 Level 1 (0 points)

    Add me to the list but I am on iPhone 4 (waiting for the 5 to arrive).  Since I upgraded to IOS6 my WiFi has been spotty.  It will connect and drop, freeze on pages.  I've reset the router.  My fix thus far is I turn off the cellular service and then I get continuous WiFi.

  • 736. Re: iPhone 5 wifi issues
    arthurggonzales Level 1 Level 1 (0 points)

    Does it not seem a bit odd the we are having to buy new routers, reset our current routers all in an effort to get our iphones to work... I'm I just missing something here.  So i pay 400. for my iphone and it doesnt work so i have work around it at home and the office.. DOESNT MAKE ANY SENSE!!!!!!!!    

     

    Why hasn't Apple responded...

  • 737. Re: iPhone 5 wifi issues
    matrixxzero Level 1 Level 1 (120 points)

    I am currently restoring the iPhone again just to see if it helps and then calling Apple. I am still within my 14 day return with Verizon.

     

    I hate to give it up as the ONLY problem is the intermittent wifi as far as I can tell.

     

    An interesting thing I saw was when I went into iTunes management from the store tab then "account", then where it says I have 4 devices,  it listed my iPhone5 as an iPhone 4s and had these black diamond characters inserted in the name.

     

    Yes, iTunes recognizes it as an iPhone 5 when syncing, etc, but it is strange that at the Apple Account Management it is listed as an iPhone 4S

     

    I'm just wondering if everyone who is having wifi issues also has this issue orif this issue is across the board with everyone???

     

    thanks!

  • 738. Re: iPhone 5 wifi issues
    Phil Ossifer Level 1 Level 1 (10 points)

    One thing to bear in mind is that there are added capabilities present in the unified communications chipset in the iPhone 5 that don't make debugging simple. The other thing is from the point of view of the user. Apple tries to make things as simple as possible and not really communicate what it does.

     

    Sometimes these things are not simple. For example there are many example of "buffer bloat" that plague all Internet TCP-IP systems that come with common off the shelf equipment hooked up to really fat pipes. Stuff is stored in buffers and that causes a problem with the data because it does not back off properly. There are no consumer routers that really deal with this.

     

    Having used Macs since the 128K Model, and up to current models, and at the same time PC's various versions of Windows, Linux, etc. In general when the software behaves the way it should, there is a net savings of time using a Mac or IOS based system, because it is well designed.

     

    That's the advantage of a closed eco-system. On the other hand, once you have an open system, you tend to waste a significant amount of time messing around with it, and thus don't have any fear of going in and changing things. Compared to the rest of the time one wastes, it's trivial.

     

    I did an entire Device Firmware Update (DFU) before I tried to load the new IOS on my iPhone. Then when I did load it, I loaded to my PC first, and transferred it using the USB. That seemed the safest way to do it. It took a while, but then worked flawlessly. With the added functionality of the new chip on the 5, it will react differently with all the routers out there. The routers may need some time to catch up, or perhaps operate in a simpler, slower mode, they are very cheap it's not a big upgrade.

     

    My router is not that old, and I had already bumped up to a pure N environment at 5 which was an experiment.

     

    Now I am getting 16 meg on my iPhone 4 on speed test.

     

    OTOH my coverage at 5 is different in the house. That because the higher frequency tends to get blocked by walls.

     

    A couple spots that worked fairly well with G do not, and if I'm a floor down from my router using my PC I get around 30 on the wireless.

     

    The cool stuff that the iPhone 5 can do  with WIFI, like WIFI Direct, is very cool, looking forward to it. I have already decided to get a WIFI AC router for faster throughput, or I might just drop a cat5e and put in a wall plug and plug in, because at the router itself I'm getting 80meg.

     

    I would like to find one person who went through DFU on this list (not the basic restore, reset) and did not have it work. And  really reset the router, (not just plug unplug, but nuked the DHCP lease, and did the other suggestions). For a bunch of people this worked.

     

    This is hard for some people, because of the culture of "it just works" that is expected from Apple. If you had a Samsung G3, you would be faced with the situation of someone being able to entirely wipe your phone remotely (remote factory reset) by you hitting a bad web page. Unlikely to happen, (and they already pushed out a fix), but none the less, very scary for smartphones in general.

  • 739. Re: iPhone 5 wifi issues
    Zmeyerz Level 1 Level 1 (0 points)

    I have similar issues with wifi intermittently, but then there are times my wifi appears to work correctly.  Except I discovered that even though I see the wifi indicator along the top, and everything appears to be working, the phone is actually using data over LTE.  I did a speed test with wifi enabled and I made sure the wifi indicator was showing before and after the test.  After the test I checked the data usage and I had used 10mb during the testing.  I just thought I would warn everyone, if you think wifi is working it may not be wifi, it may be cell data usage.  I did my testing on 2 different iPhone 5's both 32gb and on two different wifi networks, one at home and a public network with similar results.

  • 740. Re: iPhone 5 wifi issues
    JustinGN Level 1 Level 1 (60 points)

    Tossing my information into the ring.  Surfing over WiFi, while a bit slow, is still doable.  My WiFi problem comes in where the signal strength icon reports one bar, even with the iPhone sitting atop the access point.  Also, any intensive data stream (like YouTube or Podcasts) loads the first ten seconds or so instantly, then drops to dial-up speeds.  Letting the iPhone buffer a 2m YouTube video took over an hour over WiFi over a 15/5 FiOS connection with no other net activity registering in the logs (in other words, the iPhone was the sole device requesting or sending data over the network, LAN and WAN).

     

    Things I've confirmed:

     

    • It's an iPhone 5 issue. This problem cannot be consistently duplicated on the new iPad or iPhone 4 w/ iOS6. No reports of WiFi issues from my Mom's iPad 2 w/ iOS6 or any of their iPhone 4's with iOS 5 or iOS 6.
    • It's not an iOS issue (per se).  Devices using iOS 6 (like my Verizon LTE iPad) have no reproducable difficulties.
    • It's not the access point.  Multiple access points were tested, from makers including NetGear, Cisco Enterprise, Cisco LinkSys, and a FiOS Router from Verizon (mfg. unknown).
    • It's not the net connection.  ISPs tested included AT&T DSL, Comcast Cable, & Verizon FiOS.
    • It's not the content. Tossing said YouTube video onto the AppleTV via Airplay resulted in a near-instantaneous buffer of the entire video. Tested again with clips from TeamCoCo, with identical results (dial-up speeds over Wi-Fi, instant playback on the AppleTV via Ethernet).
    • It's not the WiFi itself.  YouTube videos buffered over the iPad's WiFi just fine, and data intensive applications on the Vita and 3DS had no difficulties.

     

    It sounds like a strange misconfiguration on the WiFi antenna in the iPhone 5, at least from my perspective, something easily fixed with an iOS patch or firmware update.  I'm eagerly waiting for it.

  • 741. Re: iPhone 5 wifi issues
    kimjio18 Level 1 Level 1 (0 points)

    guys, heres a fix for wifi i noticed.

     

    you can try disabling LTE under settings.
    for me wifi worked incredibly fast after.

     

    however it turns inconsistent and lag once LTE mode in settings is enabled.

    see a pattern? hardware issue?

  • 742. Re: iPhone 5 wifi issues
    matrixxzero Level 1 Level 1 (120 points)

    Interesting. I may try the DFU on my 5. My iPhone 4 didn't need to do that. I just did update/Restore using iTunes and it is fine. I believe the main problems existwith 4S and 5 and the 5 is out of the box messed up.

     

    But since RESTORE is always a thing to try, I am performing it. I may try DFU next, and then return. I cannot have intermittent wifi causing skyrocket data charges or continuously turning LTE off and on.

  • 743. Re: iPhone 5 wifi issues
    Phil Ossifer Level 1 Level 1 (10 points)

    Another thing I would like to know is the fact tha the chip is "always on, always connected" on some of the  iPhone 5 which means it has to go into a "sleep" mode to save battery.  Is that triggering something else in the software? My guess that was the purpose of hitting the test web page that went down during the original activation phase for a few days.

     

    Logically it would have to come out of sleep mode.

     

    Is there some kind of trigger that get's it fully functional, and then does the tcp-ip (i.e. network connection) work but maybe other services like DNS not work?

     

    Some people reported being able to get the google website, via the address, but they were not able to get there by name.

  • 744. Re: iPhone 5 wifi issues
    Kurt Shriner Level 1 Level 1 (0 points)

    Just went back to the apple store for a third time (I'm on my second iphone 5). Apple has changed their tune, they no longer just replace the phone outright even if it is a hardware issue.  The only troubleshooting they did was turn on WIFI in the store.  Lo and behold, it worked.  they said because it works in the store, then as far as they are concerned there's no issues. 

     

    However, it doesn't work at my home, or at work.  So unless I'm at an apple store, WIFI is useless to me.  I'm very close to going over my data limit because of all the non-wifi downloads I've done just to get it back to the way it was.

     

    I'm seriously considering just returning it and getting a Samsung Galaxy.

  • 745. Re: iPhone 5 wifi issues
    randomx4ever Level 1 Level 1 (0 points)

    FWIW, when I turn off LTE under Settings > General > Cellular, Wifi works fine. When I turn Wifi off, LTE works fine. With both enabled, Wifi doesn't work.

    iPhone 5 (Black) Model # MD638LL

  • 746. Re: iPhone 5 wifi issues
    joe619 Level 1 Level 1 (0 points)

    Just got off the phone with a level 2 tech at apple care. 

     

    They had me erase my phone, and set it up as a new phone, NOT from a backup.  I had the same wifi issues after setting it up as a new phone.  This means one of two things.  It's either an ios6/iphone5 issue, or a iphone5 hardware issue. 

     

    They are sending me to the apple store to get a replacement phone. 

     

    I don't have high hopes, but at this point, I don't have many options either. I'll let you know how this goes...

  • 747. Re: iPhone 5 wifi issues
    jpop55 Level 1 Level 1 (0 points)

    When I turn off cellular for ipad 3 and iphone 4; they work much better.  I think there is a pattern here with cell & wifi.  I have used all iphones at some point and my conclusion is a conflict with data, cell & wifi; and of course the OS!!!

  • 748. Re: iPhone 5 wifi issues
    Zmeyerz Level 1 Level 1 (0 points)

    Yep, same here.  If cell data is off wifi works as expected.  Freak'n fix this APPLE!

  • 749. Re: iPhone 5 wifi issues
    tcaleshu Level 1 Level 1 (0 points)

    Phil -

     

    Also of note is that in the beta build up until the release there was a setting for balancing cellular & wifi connections. My understanding is it's a new iOS6 is to select between wireless data options to get the best data rates.

     

    The overt toggle to enable this appears to have gone away either between GM and Release, or with the GM. The Level 2 tech I spoke with made specific reference to this option, though he did not know why it went away. More info: http://www.idownloadblog.com/2012/09/25/wi-fi-plus-cellular-missing-in-ios-6/

     

    It is a reasonable narrative that the feature may be always enabled, and there are issues with its implementation. WiFi may be too sensitive to lost packets, switching away to cellular data to easily, but not maintaining a solid connection overall. Perhaps these issues are amplified by iPhone 5 hardware.

     

    Just a good story, we'll have to see.

     

    Also on my second phone, week 36 foxconn. Apple user since 1984, kinda annoyed but guys it's just a phone. Sanity check from Louis CK: http://www.youtube.com/watch?v=8r1CZTLk-Gk

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