clemon85

Q: Anyone still having IOS 6 wifi issues?

I'm currently waiting on Apple support to call me back about this issue, but I thought I would reach out here to see if anyone else is having similar issues.

 

I upgraded to IOS 6 yesterday afternoon, and immediately after I could no longer connect to the Wifi at my place of employment.  Everyone had this issue, no big deal.

 

Went home, Wifi worked fine.

 

Came into work this morning and I am still unable to connect. I have tried all of the various recommended fixes, and even gone so far as to do a complete restore.   I work at a university with multiple networks and access points and have tried connecting to several, both secure and unsecure, with no luck.

 

This is what happens:

Unsecure Networks: Attempt to connect, wheel spins, Error Message: "Unable to Connect"

Secure Network: Attempt to connect, prompted for password, enter password, Error Message: "Incorrect Password"  (Yes I entered the correct password, I tried multiple times, and the IT tech was able to connect to it with his iPad 2 running IOS 5)

 

I am also not the only one, everyone on campus who has upgraded their iPad 3 to IOS 6 is unable to connect. (All staff/factulty have iPads, most have upgraded)

 

I have spoken with the IT department and they are baffled, they have tried rebooting various routers and access points to no avail.

 

Obviously there is something different happening in IOS 6 that is causing these issues.  My question is has anyone else encoutered this issue, and if so what have you done to fix it?

 

I have seen people above who have upgraded firmware on their personal wireless routers with success, but for a university with literally hundress of access points and routers this is out of the question, at least in the short term.

iPad (3rd gen) Wi-Fi, iOS 6

Posted on Sep 20, 2012 9:39 AM

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Q: Anyone still having IOS 6 wifi issues?

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  • by PIVGuy,

    PIVGuy PIVGuy Sep 27, 2012 5:41 AM in response to NekkiBasara
    Level 1 (0 points)
    Sep 27, 2012 5:41 AM in response to NekkiBasara

    My Modem firmware version (on iPhone 4) is 04.12.02 and I have the problem, so it is more widespread.  I suspect WPA2-AES may have specific problems, but it's a very mixed picture we are seeing here.

    When I try to connect, it accepts the password, contactd DHCP and acquires an IP address ok, but then sits there spinning its wheels, apparently unable to get DNS or router information.  If I switch to manual and configure these by hand, it still just sits there failing to complete the connection.

  • by Abin A,

    Abin A Abin A Sep 27, 2012 5:46 AM in response to clemon85
    Level 1 (0 points)
    Sep 27, 2012 5:46 AM in response to clemon85

    Well, I am having the same problem here. My new iPad was working all well till I made a mistake of upgrading it to iOS 6 .. Wifi not connecting properly.. it connects sometimes for few seconds and then it stops connecting again .. speedtest shows "0.00/0/00".

  • by viking1947,

    viking1947 viking1947 Sep 27, 2012 6:09 AM in response to clemon85
    Level 1 (0 points)
    Sep 27, 2012 6:09 AM in response to clemon85

    Has anyone in Apple accepted the fact that there is a problem and it's not the end user?  This has gone beyond ridiculous!  Apple takes our money and leaves us with unsupported junk.   This has got to be taken care of.  I am surprised this hasn't gone to national news centers for investigation.  If Apple actually reads these posts I hope  they take it to heart and fix THIER problem.

  • by JimHdk,

    JimHdk JimHdk Sep 27, 2012 6:15 AM in response to viking1947
    Level 7 (28,565 points)
    iPad
    Sep 27, 2012 6:15 AM in response to viking1947

    Apple doesn't read these posts. This is a user-to-user technical help forum hosted by Apple.

     

    To report problems to Apple use http://www.apple.com/feedback/ipad.html or contact Apple support.

  • by peterwillem,

    peterwillem peterwillem Sep 27, 2012 7:53 AM in response to Beantown101
    Level 1 (14 points)
    Wireless
    Sep 27, 2012 7:53 AM in response to Beantown101

    Beantown101,

    I will wait untill  a solution or solving update arrives. But I am afraid it is going to be a long wait!

     

     

     

    peterwillem

  • by mkn28,

    mkn28 mkn28 Sep 27, 2012 8:30 AM in response to clemon85
    Level 1 (0 points)
    Sep 27, 2012 8:30 AM in response to clemon85

    I am still having wifi problem on ipad-2 after ios6 update. Although I am able to connect some time but it drops frequently. I tried resetting network, auto proxy, restart router/modem and everything I can find on the internet. My other devices on same wireless network works just fine.

  • by rufit2,

    rufit2 rufit2 Sep 27, 2012 8:32 AM in response to JimHdk
    Level 1 (0 points)
    Sep 27, 2012 8:32 AM in response to JimHdk

    To speed up the possibility of getting Apple to release a patch for the modem firmware, everyone should submit feedback to Apple as suggested by JimHdk.  I did for my iPhone. 

     

    Here is the main Apple feedback page.

     

    http://www.apple.com/feedback/

     

    The iPhone specific feedback page is:

     

    http://www.apple.com/feedback/iphone.html.

     

    For those that are active in other forums, please post the feedback pages there, so Apple will get deluged with requests for a correction to the wifi issue.

     

    Thanks!

  • by Technoluddite,

    Technoluddite Technoluddite Sep 27, 2012 9:15 AM in response to clemon85
    Level 1 (0 points)
    Sep 27, 2012 9:15 AM in response to clemon85

    My problem too, just had new wifi installed in my primary school and coping well with new iPads until iOS 6!

    Tried all fixes apart from forget network and renew lease as those choices don't appear. Staff with iPods are livid, especially as those with iPhones are bemoaning their loss of maps, hee hee I have a galaxy s3!

    Have tried full factory reset on one iPad to no avail.

    Just been into apple 'genius' (?) store and tech guy tells me he has heard nothing about wifi problems and ios6... Not reassuring considering the number of postings here and on other forums.

    He says it is a router problem and that routers should all be changed to suit iOS 6..... Silly manufacturers were all making generic wifi routers to cope with Microsoft, android, blackberry, Symbian, unix, Linux msdos etc etc rather than thinking of some new gimmick in iOS 6.  They should be ashamed!

    All other devices are untouched including some pretty off the wall vintage Linux laptops used for the 'more challenging' little ones.

    My only recourse now is the hope that my wifi installers tech visit next Wednesday will help, though it will cost us to fix something that is not their problem which is rather unfair on you the taxpayer.

    Ranting over......almost.....

    Love mac desktops and laptops, but only up to snow leopard, keep windows machine for all those things macs just can't do, love iPad but not hassle of iOS 6 and being unable to save revisions to pages documents on drop box without emailing to self, opening in good reader and saving back to Dropbox (and various other idiosyncrasies), glad I diversified to android for a phone as at least I can pop in micro sd cards, read and play any video and musuc codec and read any of my memory sticks hard drives... Do you know how wonderful it is to plug a 1Tb drive of movies into a phone?

    Any answers to wifi problem? Post them quickly and then let someone at apple know, they don't have a clue!

    Love and peace

  • by Babs78,

    Babs78 Babs78 Sep 27, 2012 9:22 AM in response to Technoluddite
    Level 1 (0 points)
    Sep 27, 2012 9:22 AM in response to Technoluddite

    I downloaded the new 06 to my ipad2 and been having app problems since!   The say they are updating my apps, but not going anywhere.   Can not even delete the 2 that are suppose to be updating to re install help!!!!!....will not update anything else until I figure out what is going on!!!!

  • by Technoluddite,

    Technoluddite Technoluddite Sep 27, 2012 9:31 AM in response to PaulW85
    Level 1 (0 points)
    Sep 27, 2012 9:31 AM in response to PaulW85

    Genius was a waste of space, told me it was the routers fault rather than iOS 6 and he had heard of no wifi problems.... I am a pacifist but I was tempted to slap him lightly!

  • by pwong26,

    pwong26 pwong26 Sep 27, 2012 10:24 AM in response to clemon85
    Level 1 (0 points)
    Sep 27, 2012 10:24 AM in response to clemon85

    I'm also still having issues connection to my corporate wifi.  The wifi gets connected for a couple of second and the pop-up occurs where I get to the captive portal to check off a box and hit "Submit" but after clicking on "Submit" nothing happens.

     

    Just got off the phone with Apple Support and they recommended the IT department make security WPA changes as well as upgrade their firmware.  Even if I could get them to do this, it would probably take a while before I have access again our wifi again. 

     

    Anyone still experiencing this?

  • by fmag,

    fmag fmag Sep 27, 2012 10:36 AM in response to clemon85
    Level 1 (0 points)
    Sep 27, 2012 10:36 AM in response to clemon85

    I resolved the problem by updating the firmware on my Time Capsule

  • by ChrisE22,

    ChrisE22 ChrisE22 Sep 27, 2012 11:28 AM in response to fmag
    Level 1 (5 points)
    Sep 27, 2012 11:28 AM in response to fmag

    Ok - but that doesn't really resolve the problem does it?  Are you going to able to upgrade / downgrade / reconfigure / reboot every WiFi access point on the planet?

  • by JWROBO,

    JWROBO JWROBO Sep 27, 2012 11:49 AM in response to ChrisE22
    Level 1 (0 points)
    Sep 27, 2012 11:49 AM in response to ChrisE22

    ChrisE22,

     

    You are absolutely right.  Downgrading router firmware is only a bandage on this wound, and I would consider this wound a rather large one.  I downgraded my firmware and it wasn't a big deal, but it should not have even happened in the first place.

     

    Now, Here's how Apple works:

     

    Apple tests their product/software to a degree (How much testing can they really do in a "controlled" environment?).

     

    Apple releases their new product/software to the public.

     

    People have problems.  People call AppleCare for support.  AppleCare takes notes.

     

    WE ALL HAVE TO CALL APPLECARE AT 1-800-MY-APPLE AND REPORT OUR ISSUE.

     

    I REPEAT

     

    WE ALL HAVE TO CALL APPLECARE AT 1-800-MY-APPLE AND REPORT OUR ISSUE.

     

    That is how Apple finds out about the problems.

     

    We all have AppleCare for 90 days, and you don't have to buy AppleCare to report a problem, only if you want an AppleCare Advisor to assist you.  All they are going to do is tell you to do all of the things we've already done on this Forum.  Just call in, and report the problem.  Then we make it an issue with Apple.

     

    MAKE SURE YOU TELL THE ADVISOR TO TAKE GOOD NOTES, WE WANT RESOLUTION!!

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