5 Replies Latest reply: Sep 27, 2012 12:13 PM by CaptMrgnX
drtidmore Level 1 Level 1 (10 points)

Immediately after applying the update, the MBA starting acting very strange attempting to come out of screen lock (password required) mode. It refuses the correct password but if you click the switch user option, it does two things, it does an ARD screen lock and then from ARD I can see the user screen, but the user is locked out.  Clicking the ARD screen lock button brings up the popup window where you can enter text rather than actually unlocking the screen.  It seems that the ARD client is really messed up.  I support quite a few other macs but only this one MBA and none of the others are exhibiting this issue.


MacBook Air, OS X Mountain Lion (10.8.2)
  • 1. Re: Has anyone had issues with this update on MBA (late 2010) running 10.8.2?
    CaptMrgnX Level 1 Level 1 (60 points)

    I get the same behavior with Lion and ARD 3.5.3 client software on my iMac. Looks like it's either a bug that's been in there a while or normal behavior for screen sharing.

  • 2. Re: Has anyone had issues with this update on MBA (late 2010) running 10.8.2?
    drtidmore Level 1 Level 1 (10 points)

    Not sure we are talking about the same thing.  I have been supporting this particular MBA since it was purchased in 2010 and ARD has been flawless until the ARD client upgrade to 3.6.1.  As I mentioned, I have others macs (ie NOT MBAs) that are running OSX 10.8.2 and ARD client 3.6.1 that are working as expected (ie screen saver lock with password required).  I also did not make it clear that the login problem extends to the end user when there is NO ARD involved.  I wound up having to temporarily turn off screen lock password required since everytime the screen lock engaged, the user was LOCKED out of the computer completely.  I may have to nuke the machine and restore from TM and see if that will correct the problem.

  • 3. Re: Has anyone had issues with this update on MBA (late 2010) running 10.8.2?
    CaptMrgnX Level 1 Level 1 (60 points)

    I meant the behavior I'm seeing is the same when I hit Switch User. The inablility to enter the password is not something I'm seeing on my MacBook Air with 10.8.2 and 3.6.1.

     

    Is the password also rejected when you try entering it on the console instead of through the Screen Sharing app? You might try resetting the password for that user and checking to see if it accepts the password when you're logged in as a different user?

  • 4. Re: Has anyone had issues with this update on MBA (late 2010) running 10.8.2?
    drtidmore Level 1 Level 1 (10 points)

    The end user can initially log into the acct without issue.  It is ONLY when the screen saver lock kicks in that the password NO longer works.  The same thing happens when I come in over ARD.  If the machine has just been booted and no one is logged in, then the initial login works, however, if the machine is in screen saver lock, then I can't get in with the proper password either.  The only way around the deadlock is for me to use the switch user, which rather than asking me what user, just immediately switches ARD into the hidden view mode and drops me into the end user space.  From there, even though ARD shows that I am in hidden view mode, when I press the hide button, rather than unhiding the screen from the end user, I get the pop up asking for a screen message which is what I should get when INITIATING hidden view mode.  If I just play along and then hit the hidden view button a third time, then ARD unlocks the screen to the end user. 

  • 5. Re: Has anyone had issues with this update on MBA (late 2010) running 10.8.2?
    CaptMrgnX Level 1 Level 1 (60 points)

    Right. That's the behavior I'm seeing even in Lion when I hit switch user. So, basically you're hitting a screen sharing behavior/bug due to your password bug. The two are not related though. To solve your problem, I would try resetting the user's password, try toggling the screen lock option off/on in Security Prefs, and also see if you get the same behavior with another user.