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All replies
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Helpful answers
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Sep 27, 2012 2:04 PM in response to spyd4rby whitewater2,Yea, I only use it in my car at night, not in the morning...Actually, I barely use it now since my Bluetooth Audio doesnt work with my iPhone 5 anymore..lol..another issue...BlueTooth phone calls work fine, I have command and control of the phone calls, but with Ford Sync BlueTooth audio no longer works...
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Sep 27, 2012 2:15 PM in response to holdregeby ARTCOO,Want a good laff? Here's an ACTUAL CHAT I just had w AT&T support. Also, I didn't know there were Eastern Indian Apple Support Guys named: "Kyle Gonzalez". LMAO Jus' Sayin.....
9/27/12 Chat Window
Please wait for a chat representative to respond.
You are now chatting with 'Kyle Gonzalez'
Kyle Gonzalez: Hello and welcome! Thank you for using AT&T Wireless Online Chat Support!
Kyle Gonzalez: I see the battery life in your iphone 5 is not lasting long?
Coo: NOPE. This seems to be a widespread issue. I also read that APPLE F'd up and shipped some units with an "Inferior" Chinese-Made battery in order to meet demands for the device. HOW DO I KNOW if I have one of those crappy batteries???
Coo: Is this something you advise I take up w APPLE?
Coo: IE: is AT&T "Wiping Their Hands" on this one? LoL
Kyle Gonzalez: I'm very sorry to hear that. I'm sure that must be frustrating for you.
Kyle Gonzalez: How long is the battery lasting for you on a full charge?
Coo: Maybe 5 hours if I'm lucky.. My old iPhone 3GS lasted much, much longer and it was 3 years old
w the original battery in it!!
Coo: Lots of theories on the web: 1. It's iOS 6, 2. It's the bad batteries, etc. etc. LoL
Kyle Gonzalez: Your the first customer that has addressed this issue with the iphone 5. I don't think Apple
would be putting different batteries into some of the devices to meet demands, but I can tell you that LTE does
use more battery life since it's transferring much faster data speeds. On top of that there is a powerful
processor in the phone allowing for much more multitasking, which will use a lot more battery life when put to
the test Mr. ______.
Kyle Gonzalez: Hello are you still there?
Coo: yes
Coo: FIRST to address this issue!! go put "Iphone 5 battery problems" into Google.. LMAO It's ALL OVER the chat boards and the apple support communities on Apple's own website.. I'm the first!! C 'mon man is that what they're "telling you to say"?? Also, we don't have LTE here in _________ , AND - I have the LTE "deactivated" - turned off - in the settings.. :-)
Kyle Gonzalez: There is nothing I'm required to tell you Mr. _____. This is the first time this issue has been
addressed to me, and it's not an issue AT&T or Apple has addressed yet. I'm telling you what I know. If you're
not satisfied with the phone you're under your 30 day buyers remorse and can return the phone to the point of
purchase for a different phone or a refund. You can also speak with Apple about the issue as they are the
hardware manufacturer of this phone and would have more information on such an issue.
Coo: OK man. Thanks. I'll call Apple. Have a good day.
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Sep 27, 2012 2:07 PM in response to Mustang92690by Kevin Chan,That's so good! I can't belive you can stand by more than 15 hours. My phone is dead long before yours.
Out of the 7 hour usuage, what did you use the phone for? What's the actual hours you estimated that you actually use?
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Sep 27, 2012 2:15 PM in response to Kevin Chanby whitewater2,For me Kevin,
I just looked at I dont talk on the phone often, so it was 1 hour 21 min cell time, but that doesnt seem right as I barely use any minutes. Last month I used less than 51 min total talk time..so that is weird..just calculated my call stats...
25 second call
59 second call
13 second call
19 second call. where is this 1 hour 21 cell time coming from?
Rest of the time is imessage/browsing/email checking...
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Sep 27, 2012 2:22 PM in response to whitewater2by inder19,if you did a restore from backup it shows lifetime call time from previous phones as well. Mine is around 14hrs i believe.
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Sep 27, 2012 2:24 PM in response to inder19by whitewater2,im not talking about life time though, current period, but I think i was confused becaues current period means the entire month correct? my month just reset on the 24th..and I am not calculating that much phone calls since then..Dont want to get is sidetracked here, so no big deal.
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Sep 27, 2012 2:35 PM in response to ARTCOOby ARTCOO,the issue is resolved
Please remove this post. It was meant for fun.
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Sep 27, 2012 2:36 PM in response to holdregeby cocktail5555,Still having horrible battery life after day 3 of my second phone.
Unplugged at 10am today, after a full charge over night.
It's now 5:30pm and I'm at 14% with very light use.
I've done 2 full discharges which hasnt helped, and a full restore and set up as new phone (no backups)
I'm not happy.
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Sep 27, 2012 2:42 PM in response to holdregeby sasquatchbreath,I think the trick is not to use the phone.
I still have 74% battery left
Usage 1 hour 14 minutes
Standby 8 hours 35 minutes
not good.... no blutooth or location services on
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Sep 27, 2012 2:48 PM in response to holdregeby sdmcgowan,From 100% my phone went to 10% with 4hours 0 minutes of usage. It's mostly internet usage. So I should be getting basically double that. The Applecare person emailed me a link of technical specs and battery life tips as a fix. L.O.L.
I did set up my phone from a backup, and I understand I should restore it from new as the next step to see if helps? I'm very hesitant to restore as new because I don't want to lose the pictures from my camera roll. 3,500 of them. Yes they are backed up. But I want them in my camera roll.
So my question to anyone here is would it help to even try again to restore my phone from a backup or do I really really need to restore as new to go on???
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Sep 27, 2012 2:50 PM in response to holdregeby kab138,I'm on my second phone. Swapped out the other night after messing with the first one for way too long. This one's no better. Consistently losing 4% every 10 minutes with nothing running that should cause that (i.e. Bluetooth, LTE, etc.)
So I just got off the phone with Apple Support (again). Was transferred to a "senior advisor". I sent him diagnostic info, but he said it really hasn't been long enough since my last restore for him to tell much--but from what he's seeing, the battery life looks great. He instructed me to download a battery monitor app and he'd call me back somtime next week for new diagnostic information.
What was interesting is that I told him that this is clearly a fairly common issue and asked if Apple was doing anything about it, or if they had determined whether it's software or hardware. He said that if he had any information, he wouldn't be allowed to give it to me anyway, but that he "has not been getting any information that this is a trending issue at all; and it has not been flagged in any way."
That being said, if you are having problems, call Apple Support! Nothing's going to get fixed if they don't know how many of us are having issues.
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Sep 27, 2012 2:57 PM in response to kab138by whitewater2,that is usually their canned response, but I agree people need to let them know...
same with Itunes Match, keep saying no issues, yet a lot of people have issues.
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Sep 27, 2012 3:09 PM in response to spyd4rby Christopher Soh,turn off Bluetooth, location services and whatever apps you don't need to run while in idle mode. it will help you conserve a lot of battery power.
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Sep 27, 2012 3:12 PM in response to sdmcgowanby Christopher Soh,you can restore as new to see if it helps. if it doesn't, you can always restore back to your old back up. anyway, you can still copy your photos even as a new backup to your phone.