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iPhone 5 Home Button Issues

88207 Views 37 Replies Latest reply: Jan 18, 2014 3:58 PM by superswitch RSS Branched to a new discussion.
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Matthew Pendergraff Level 1 Level 1 (0 points)
Currently Being Moderated
Sep 21, 2012 3:32 PM

The home button on my iPhone 5 is hit and miss. Sometimes it works as normal and sometimes, it does nothing. I have tried the method of opening an app, putting it in shut down mode, and holding the home button down, and it seems to work for a bit, but then goes back to actiing like it did before. Anyone else having the same issues? Another trick to try?

  • AnaMusic Level 9 Level 9 (55,295 points)
    Currently Being Moderated
    Sep 21, 2012 3:33 PM (in response to Matthew Pendergraff)

    Try This...

     

    Close All Open Apps...  Perform a Reset... Try again...

     

    Reset  ( No Data will be Lost )

     

    Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.

     

    http://support.apple.com/kb/ht1430

  • tpseabird Level 1 Level 1 (0 points)
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    Sep 21, 2012 6:08 PM (in response to Matthew Pendergraff)

    same thing here...did the soft reset and maybe it's working better. not sure.

  • AnaMusic Level 9 Level 9 (55,295 points)
    Currently Being Moderated
    Sep 21, 2012 6:10 PM (in response to tpseabird)

    It could be related to a particular App...

     

    See Buttons and Switches Here  >  http://support.apple.com/kb/TS2802

  • dhelmy Level 1 Level 1 (20 points)
    Currently Being Moderated
    Sep 21, 2012 6:16 PM (in response to Matthew Pendergraff)

    I was disappointed to receive my IPhone5 and find out that the Home button was busted. DOA! Back to the Apple store first thing tomorrow morning!!

     

    <Edited by Host>

  • xXsuperbananaXx Level 1 Level 1 (0 points)
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    Sep 21, 2012 6:16 PM (in response to Matthew Pendergraff)

    Mine is doing the same thing, I have another post discussing this issue. I too have set up an appointment an my local apple store. Unfortunately they're sold out of all their iPhone 5s so looks like it'll be awhile before I really will be able to use the 5. :( sad face

  • Renehasp Level 1 Level 1 (0 points)
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    Sep 22, 2012 7:27 AM (in response to xXsuperbananaXx)

    I'm having the same issue, reset did not fix it and a full restore did not fix it. 64GB black iphone5. I also know from past issues that Apple has some iPhones in stock for replacements even when they are sold out. Let me know if you guys get any more news with this issue.

  • mackaikai Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 22, 2012 7:38 AM (in response to Matthew Pendergraff)

    i have the exact same problem with my Sprint white 16 gig...made an appointment to Apple Genius Bar this afternoon (first available one) but I might try my luck when the store opens.

  • BeeFriedrich Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 22, 2012 1:10 PM (in response to Matthew Pendergraff)

    I had the same issue with the Home button. It started happening right out of the box. Nothing would happen when pressing it. I took my phone in to the Apple store, and they checked it, tried a reset, then got me a replacement phone that has been working fine.

  • dhelmy Level 1 Level 1 (20 points)
    Currently Being Moderated
    Sep 22, 2012 7:17 PM (in response to dhelmy)

    Went to the apple store and they replaced it. All is good now and I am happy again with my new phone.

  • MGman61 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 26, 2012 7:19 PM (in response to Matthew Pendergraff)

    iPhone5 White 32 GB. Home button did not work at all, out of the box. What a buzz kill.

     

    Of course first thing I did brand new straight out of the box was to go through the set-up proceedure and then sync my new phone in iTunes to get all my music, apps, email and personal info. on the device before realizing the home button didn't work. (Don't need the home button at all until AFTER that point).

     

    And... [Press and hold the Sleep/Wake button and the Home button at the same time]

     

    That's probably not a great suggestion when the issue is that the HOME button isn't working.

  • Fdesorte Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 27, 2012 2:01 PM (in response to Matthew Pendergraff)

    Having the exact same issue. I just got my iphone 5 yesterday and the home button was working perfectly for the first 5 hours and after that it randomly stopped working. It works on and off and is driving me crazy.  I've heard you can take it back to apple and it will be replaced but will it still be replaced of you don't have apple care?  I got my phone straight from Verizon so I never purchased apple care.

  • Fdesorte Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 27, 2012 2:15 PM (in response to dhelmy)

    Did you have apple care??  Will they replace it for free no matter what?

  • OzzyMoto Level 1 Level 1 (10 points)
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    Sep 27, 2012 2:32 PM (in response to Renehasp)

    Renehasp wrote:

     

    I'm having the same issue, reset did not fix it and a full restore did not fix it. 64GB black iphone5. I also know from past issues that Apple has some iPhones in stock for replacements even when they are sold out. Let me know if you guys get any more news with this issue.

     

    This is indeed true - in addition they have what are called 'service replacements' that come in clam shells instead of the original packaging (usually these are refurbs but since the iPhone 5 just came out these are new and have the front/back shield guards on them still)...

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