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Lightning cable USB connector stuck!

68888 Views 168 Replies Latest reply: Apr 7, 2014 9:21 PM by Chris CA RSS Branched to a new discussion.
  • angel2halos Calculating status...
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    Sep 27, 2012 8:39 AM (in response to borse2008)

    I have to say ive had the previous problem and spoke to apple care and i have to say they have been nothing but helpful with the problem ive had. needless to say ive broke my laptop in trying to get the cable out which might i add is still stuck in situe my case is ongoing but ive been waiting since friday for a replacement cable so i can charge my phone through the plug instead of through the laptop !! Thankyou apple care for all the support ive received, i suppose its luck of the draw as to who you get and how much they can be bothered about the problem.

    Good luck to all who are having problems.

  • cnorrick Calculating status...
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    Sep 27, 2012 9:27 AM (in response to nclose)

    Same deal here with two different cables and two different keyboards. It sticks in the Apple wired keyboard rock solid. It's not near as bad if plugged in the back of the iMac but avoid the keyboard at all costs! There is just no room to grab the connector with the resessed design of the USB port on the keyboard.

     

    The main problem is untill the freaking converters ship this is one fragile/defective cable is the ONLY way to charge! And I see eBay has pulled all the auctions for the Chinese knock-offs yesterday.

  • Robert Schoenburg1 Level 2 Level 2 (260 points)
    Currently Being Moderated
    Sep 27, 2012 1:31 PM (in response to cnorrick)

    You do know you can sync over wifi if the iPhone is plugged in to charge, right? Also, have you tried leverage to resume remove a connector? I would guess a pencil or dowel and a needle nose pliers would "rock" the cable loose.

  • borse2008 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 27, 2012 2:04 PM (in response to nclose)

    Robert you do know that, people can't charge wirelessly. Ha

  • cnorrick Level 1 Level 1 (0 points)
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    Sep 27, 2012 2:10 PM (in response to Robert Schoenburg1)

    Yes Robert. I think most folks know about wifi sync. I'm not sure what that has to do with the OP or the problem at hand.

     

    I removed my cable with pliers. I would prefer to never do that again since the risk of damage is high and I only have the one precious cable, my precious cable...

  • Obiwavy Calculating status...
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    Sep 27, 2012 3:33 PM (in response to nclose)

    I called apple support this morning with my cable stuck in the back of the imac. I explaned my situation and he incredulously said " So thats why you are calling Apple support: As if it was of no import at all. ****** me off a bit. I only have the one cable so don't need to wreck it! Nor the back port on the iMac. He suggested pulling it with pliers. Well I'm not certain that is a great idea! I would like to contact someone else but do not know who!

  • galos Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 27, 2012 7:48 PM (in response to nclose)

    My cable is permanently stuck in my laptop and no amount of strength, pliers or screwdriver is able to release it. I now have to break the port on my laptop to get this out. I'm really upset Apple!! Who is going to pay for my damaged laptop motherboard?!?!?!!!

  • cnorrick Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 27, 2012 7:56 PM (in response to galos)

    The best fix for a really stuck plug is to shove a thin piece of metal (like a feeler gauge) in to force those two latches up.

  • T_Allgood Calculating status...
    Currently Being Moderated
    Sep 27, 2012 8:51 PM (in response to nclose)

    I am having the same issues also. It got stuck to my USB port on my computer. It would not come out on its own until I forcefully had to remove it (Constant increasing pressure, not a yank). It ended up, as you see in this picture, that it took the metal clip (finger pointing at it) that held it in place in the port with it.

     

    The port is still useable, it just is more loose now, but I am concerned what this may do to other equipment that I own where the clips that hold it are unable to be removed with it.

     

    IMG_0002.JPG

  • GabeZs Level 2 Level 2 (225 points)
    Currently Being Moderated
    Sep 27, 2012 9:07 PM (in response to nclose)

    I got mine stuck as well. I noticed that if you slightly wiggle the cable up, you can hear the two metal prongs inside the USB port detach, and you can then pull it out.  Be careful as repeating this several times will most likely weaken the USB port.  The easiest way to fix this issue is to buy a short USB extension to use with it and wait for the replacement program.

     

    As of today 9/27, apple care phone support claims to know nothing about the issue, but I tried to report it anyway.

  • galos Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 27, 2012 9:42 PM (in response to GabeZs)

    Thanks for the suggestions. I did use multiple wedge devices but it was so tight, it felt like it was screwed in. Each pry chipped off more plastic from the sync cable.

     

    I managed to get it out by grabbing the sides of the USB cable with a really strong grib and wiggling it left and right (the wider way) until it finally gave. I heard a crack and I'm not sure if I cracked it off the motherboard or if the internal plastic components broke on the USB cable.

     

    My suggestion to you, the next time you call in for Apple care, is to give them this thread number and have them read this thread. There are thousands of people reporting this problem now and it's even coming up on pages like Gizmodo, CNET, Apple Insider, etc.  Just google "USB stuck iphone".

     

    I have no idea how I'm going to replace this cable since all I'm hearing is everyone is out of stock.

  • Victoria_G Calculating status...
    Currently Being Moderated
    Sep 29, 2012 3:16 AM (in response to nclose)

    I had the same problem but with my packard bell laptop. Plugged my iphone 5 in to sync and it wouldn't budge - it was stuck solid.

     

    Eventually after finding this forum I got a plastic plectrum and put it at the bottom of the usb port. Then with a pair of pliars grabbed both the usb and the plectrum, gently wiggled it up and down until it came out.

     

    I won't be plugging it back into my computer anytime soon!

  • guqinyin Calculating status...
    Currently Being Moderated
    Sep 29, 2012 6:47 PM (in response to nclose)

    I have the exactly the same thing. I spoke with the AppleCare sr. Advisor Koda Watts on 9/28.

    I am very disappointed that he said they didn't know this problem, can you belive that it has been release for one week and they didn't read this forum and also in the CNET? I pointed that there are a lot of people in the forum like me but he said that he has not found any complains. http://news.cnet.com/8301-13579_3-57519856-37/some-early-iphone-5-adopters-stuck -by-lightning-literally/

     

    He has a very rude manner and very impatience. He even said my English is sick that I felt very offensive since I have been In US for 15 years and got my master degree here and nobody such offensive to me . I never was treated like that from any tech support company from small to big. I am very surprise that it was from a sr. Advisor from prestigious Apple INC.

     

    When the day I bought my Iphone 5, the Apple store sale was very push me to buy AppleCare. For my experience with their advisor, my opinion is that don't buy AppleCare that just waste your money and time and the people of AppleCare is not proper train.

     

  • guqinyin Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 29, 2012 6:47 PM (in response to GabeZs)

    I have the exactly the same thing. I spoke with the AppleCare sr. Advisor Koda Watts on 9/28.

    I am very disappointed that he said they didn't know this problem, can you belive that it has been release for one week and they didn't read this forum and also in the CNET? I pointed that there are a lot of people in the forum like me but he said that he has not found any complains. http://news.cnet.com/8301-13579_3-57519856-37/some-early-iphone-5-adopters-stuck -by-lightning-literally/

     

    He has a very rude manner and very impatience. He even said my English is sick that I felt very offensive since I have been In US for 15 years and got my master degree here and nobody such offensive to me . I never was treated like that from any tech support company from small to big. I am very surprise that it was from a sr. Advisor from prestigious Apple INC.

     

    When the day I bought my Iphone 5, the Apple store sale was very push me to buy AppleCare. For my experience with their advisor, my opinion is that don't buy AppleCare that just waste your money and time and the people of AppleCare is not proper train.

  • guqinyin Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 29, 2012 6:50 PM (in response to angel2halos)

    I have the exactly the same thing. I spoke with the AppleCare sr. Advisor Koda Watts on 9/28.

    I am very disappointed that he said they didn't know this problem, can you belive that it has been release for one week and they didn't read this forum and also in the CNET? I pointed that there are a lot of people in the forum like me but he said that he has not found any complains. http://news.cnet.com/8301-13579_3-57519856-37/some-early-iphone-5-adopters-stuck -by-lightning-literally/

     

    He has a very rude manner and very impatience. He even said my English is sick that I felt very offensive since I have been In US for 15 years and got my master degree here and nobody such offensive to me . I never was treated like that from any tech support company from small to big. I am very surprise that it was from a sr. Advisor from prestigious Apple INC.

     

    When the day I bought my Iphone 5, the Apple store sale was very push me to buy AppleCare. For my experience with their advisor, my opinion is that don't buy AppleCare that just waste your money and time and the people of AppleCare is not proper train.

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