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iPhone5 issues with WPA2/AES Wifi

186186 Views 537 Replies Latest reply: Feb 22, 2014 7:49 AM by jenniefromnew york RSS
  • scottgayle Calculating status...
    Currently Being Moderated
    Sep 27, 2012 7:26 PM (in response to C4RLOCO)

    Got my new Iphone 5 today and it won't stay connected to my Wifi Linksys. Call Apple this evening and they had me reset phone. Well It didn't work.  I hope they can find out and fix this problem.

  • OneMoreAnimal Level 1 Level 1 (5 points)
    Currently Being Moderated
    Sep 27, 2012 7:32 PM (in response to scottgayle)

    Those who have this problem, look at the build number for iOS 6 in Settings -> General -> About -> Version.

    If the build is 10A403, then there is a newer build out (10A405). To get the new build, connect to iTunes and click Restore. Please post your results here.

  • scottgayle Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 27, 2012 8:36 PM (in response to C4RLOCO)

    I have 6.0  10A405 on iphone 5. Iphone 5 will still not stay connected to my Linksys.

  • hudder Calculating status...
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    Sep 28, 2012 6:51 AM (in response to C4RLOCO)

    My working replacement was made in week 35.

     

    Hope you get some joy soon.

  • SlinkyAvalanche Calculating status...
    Currently Being Moderated
    Sep 28, 2012 7:17 AM (in response to C4RLOCO)

    switched from original droid 1 (3-5 years old) and iphone5 (black/16gb) doesn't pick up as strong as a signal in my office and very, very spotty wifi in my house at ranges where the orginal droid did.  Just used your site to look up info, its a week 37, C3 factory.  Thinking of getting a replacement before I use all my data

  • hudder Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 28, 2012 7:25 AM (in response to C4RLOCO)

    Apologies, C3 (china)

  • BigZ12 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 28, 2012 2:41 PM (in response to C4RLOCO)

    Hi there,

    I picked up my new iPhone 5 (white, 16gb) in Oslo, Norway today, and have the exact problem that you are having.

    Connected it to my new ASUS RT-AC66U router with standard settings, which is WPA2/AES.

    All my other wireless devices worked like a charm, but the iPhone 5 lost connection after a couple of seconds.

    What to do...

  • BigZ12 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 29, 2012 2:59 AM (in response to C4RLOCO)

    I tried the trick with setting a static ip-adress for the iPhone, but it didn't make any difference.

    Worked for max a half of a minute, then the network connection fails.

    Way to go Apple...

  • ItsDane Calculating status...
    Currently Being Moderated
    Sep 30, 2012 12:31 AM (in response to C4RLOCO)

    I was having the same problem as you on my iPhone 5.  Id be able to connect to my wireless network (wifi n) with a WPA2 AES security setup and internet would work for 5 seconds or so.  After that I couldnt load any web pages but the wifi would stay connected.  I went to the apple store and they reinstalled the firmware.  I went home and it still didnt work.  I went to general/reset/reset network settings.  Still didnt work.  Tried taking off WPA2 (then reset network settings) and internet WORKED!  It apparent was having trouble with the WPA2 security.  I went to the apple store again and was given a new iPhone 5.  Went home, worked no problem.

     

    Bottom line:  Get a new iphone 5.  If you have the same symptoms as me, you have a hardware issue and you need a replacement phone.

     

    Good luck fellas.

  • deb32tl Calculating status...
    Currently Being Moderated
    Sep 30, 2012 3:12 PM (in response to scottgayle)

    I brought my new iphone 5 home yesterday and set it up with my Linksys router.  The phone will not stay connected and asks for my password each time when I reconnect.

     

    6.0 (10A405)   Week 38  Factory C3

  • GregM1 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 30, 2012 3:56 PM (in response to C4RLOCO)

    I got my replacement iPhone5 in the middle of this past week.  Same specs: 64gb and black.  The Genius Bar guy put my old SIM into the new phone, so I have the same phone #.

     

    I actually tested the replacement in the store, and it (as was the case with the previous phone) worked over the store's wi-fi hotspots.  (In fact, I d/led s/w from iCloud at fast speeds!)

     

    I then went to a nearby Barnes and Noble to shop for magazines, etc.  I turned on the new phone, and it immediately picked up and connected to the store's AT&T hotspot.  I even sent a Panorama photo via Twitter from inside the B&N using that hotspot.

     

    I brought the phone home, annnddddd I still have the same exact problem.  The wireless security key doesn't log me into my home network. (shrugs)

  • northeaster Calculating status...
    Currently Being Moderated
    Sep 30, 2012 3:56 PM (in response to C4RLOCO)

    I actually tried to return my phone earlier at the store where I got my replacement but they couldn't take it back. Wasted more than an hour at the store. They told me to call applecare so I spoke to apple care. They didn't have anything to offer other than try to troubleshoot. I have already tried everything -I am a techie geek. Apple care mentioned I need to return it in a store. So I will return the phone tomorrow at another store. Didn't realize returning apple products was such a hassle.

     

    This seems to be an incident with just some phones and being a few in millions apple is not so bothered about those customers. We have decided to return the phone and cancel.

     

    Original   phone - Production week 38. Factory F2

    Replaced phone - Production week 36. Factory DN

     

    Droppping my rating from 4 stars to 3 stars and cannot recommend anybody to buy the iphone 5 yet.

     

     

    Cheers

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