Skip navigation

iPhone 5 wifi issues

1442747 Views 4,653 Replies Latest reply: Apr 5, 2014 1:09 PM by intuitionist RSS Branched to a new discussion.
  • lo-z Calculating status...
    Currently Being Moderated
    Sep 28, 2012 5:35 AM (in response to tobifs)

    New iPhone 5 from AppleCare and I have the same issue. Painfully slow wifi at home, will not load QuickTime files from my own website. iPad 2 and iPhone 4S work great over my home wifi. Why is my second iPhone 5 so troubled with my home wifi? It's so frustrating, I turn wifi off In my house. Which seems ridiculous. Help Apple!

  • cmaximusthemerciful Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 28, 2012 6:04 AM (in response to tobifs)

    So this morning I checked out this link:

     

    http://osxdaily.com/2012/09/27/iphone-5-wifi-problem-fix/

     

    Which basically talks about manual DNS setting on your iPhone.  I downloaded the NameBench software they link to and scanned for the best DNS servers in my area, and then manually entered that number into the wifi settings for my network on my iPhone.

     

    Literally a minute before doing this, I was pulling down <7 Mbps at my desk, right after changing the DNS settings, I'm not pulling >22 Mbps in the same exact spot.  Give this a try, it could help and was an easy fix!  Now hopefully these better results will stay consistent...

  • ccpzcp Calculating status...
    Currently Being Moderated
    Sep 28, 2012 6:20 AM (in response to tobifs)

    i  have replaced iphone 5 16gb to new 32gb but the same problem slow wifi speed like edge i have tried every solution given on this forum but useless this is really a serious bug of software but apple is acting like blind no statmement about bug or any thing on new software update i think apple is missing steve jobs coz they even cant read such a big post

  • C4RLOCO Level 1 Level 1 (45 points)
    Currently Being Moderated
    Sep 28, 2012 6:44 AM (in response to tobifs)

    For those of you who got a replacement phone and confirmed that this new replacement has no WifI issues with WPA2 encrypted network. Could you please let me know the production week of your new phone?

     

    My current phone (which connects to WPA2 networks but there is no traffic activity) was manufactured on Week 37-2012 in

    Factory: F1 (China, Zhengzhou - Foxconn) according to this website: http://www.chipmunk.nl/klantenservice/applemodel.html

     

    Thanks in advance for helping us out!

     

    P.S: When using the website above, you need to enter your phone Serial Number (Settings->General->About)

  • gaberdsp Calculating status...
    Currently Being Moderated
    Sep 28, 2012 6:57 AM (in response to cmaximusthemerciful)

    I will be interested to try the DNS changes tonight when I get home. I really don't have much hope for this change though. The whole disabling LTE and cellular data is such a hassle. Battery life has been terrible in my opinion so far. I'll dive into the guts of the router tonight to see what's been programmed, but my wife's 4S has had no WIFI issues at all. I'm telling her to not upgrade it iOS6 until they come out with a fix for this. Very disappointed and hope they come up with something quick or I'll be heading back for a Galaxy S3.

  • John Capra Calculating status...
    Currently Being Moderated
    Sep 28, 2012 6:58 AM (in response to tobifs)

    Receiving a new phone and then not having wifi issues does not confirm its a hardware issue though.  It only could mean the the process of restoring your settings to this new phone did not activate a software bug.  The fact that 4 and 4s phones have also been impacted leads me to believe its clearly in software.

  • Jameson! Level 1 Level 1 (40 points)
    Currently Being Moderated
    Sep 28, 2012 7:01 AM (in response to C4RLOCO)

    Same exact info as you for my 64gb black unit.   No wifi issues here, either at home, in the office, at Dunkin Donuts, and several other hotspots where I've used it.

    C4RLOCO wrote:

     

    For those of you who got a replacement phone and confirmed that this new replacement has no WifI issues with WPA2 encrypted network. Could you please let me know the production week of your new phone?

     

    My current phone (which connects to WPA2 networks but there is no traffic activity) was manufactured on Week 37-2012 in

    Factory: F1 (China, Zhengzhou - Foxconn) according to this website: http://www.chipmunk.nl/klantenservice/applemodel.html

     

    Thanks in advance for helping us out!

     

    P.S: When using the website above, you need to enter your phone Serial Number (Settings->General->About)

  • Bamato Calculating status...
    Currently Being Moderated
    Sep 28, 2012 7:37 AM (in response to tobifs)

    I have the same issue regarding WiFi connection (WPA2/AES router) with my iPhone 5 16GB Black. Besides that issue, my battery is also extremely draining.

     

    I contacted Apple Support Netherlands and they are not aware of the issue and advised me to wait for a software update or install the iPhone 5 as new iPhone. I am curious: how many people here installed their iPhone from backup? Since I think that may be the issue.

  • MattFagala Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 28, 2012 8:04 AM (in response to tobifs)

    I ended up turning off the Celluar Data and then joined my WiFi connection.  So far, this seems to have fixed the dropping issue on our WPA2 corporate network.

  • chcul Calculating status...
    Currently Being Moderated
    Sep 28, 2012 8:11 AM (in response to tobifs)

    I had the slow wi-fi problem on 2x iphone 5 handsets.  First one was replaced due to existing scuff but wi-fi problem remained. Internet download speed was approx. 1Mbps and I could not sync to itunes over wi-fi.  I changed my airport (time capsule) security from "WPA/WPA2 Personal" to "WPA2 Personal" (wpa2 only) and that resolved my problem.  Download speed now ranges from 9Mbps to 22Mbps depending on usage by other devices.  Good luck.

  • passionforpast Calculating status...
    Currently Being Moderated
    Sep 28, 2012 8:13 AM (in response to tobifs)

    I'm having the same issue. My download speeds are way slower.  However, the upload speed is much faster than usual. This is very weird, it almost seems like something is running in the background and is sucking up all the download speed when connected to the wifi.

  • wesleybrentwood Calculating status...
    Currently Being Moderated
    Sep 28, 2012 8:25 AM (in response to tobifs)

    I am having the same issue, but I cannot try any of the fixes, due to the fact it is University wifi. This is beyond frustrating.

  • arthurggonzales Calculating status...
    Currently Being Moderated
    Sep 28, 2012 8:38 AM (in response to Jameson!)

    My 64g white was produced in week 36 (September) in factory F2.  It works just fine vs. my previous one that would not connect to wifi at all!  it also was a 64g white.

  • DucNCover Calculating status...
    Currently Being Moderated
    Sep 28, 2012 8:30 AM (in response to tobifs)

    DITTO... Bought two iPhone5s... my black one had no wifi connectivity problems but my wife's white iPhone5 won't connect to the router. BLACK vs WHITE? ha...

1 ... 51 52 53 54 55 ... 311 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (127)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.