1 2 Previous Next 21 Replies Latest reply: Sep 29, 2012 3:52 AM by xscottish Go to original post
  • 15. Re: Imac locks up
    Linc Davis Level 10 Level 10 (118,215 points)

    Please read this whole message before doing anything.
      
    This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
       
    Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.

     

    These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.

     

    Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.

     

    Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then either copy or drag it. The headings “Step 1” and so on are not part of the commands.

     

    Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.

     

    Launch the Terminal application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

     

    When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.

     

    Step 1

     

    Copy or drag — do not type — the line below into the Terminal window, then press return:
    kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}'
     
    Post the lines of output (if any) that appear below what you just entered (the text, please, not a screenshot.) You can omit the final line ending in “$”.

     

    Step 2

     

    Repeat with this line:
    sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|edu\.mit|org\.(amavis|apache|cups|isc|ntp|postfix|x)/{print $3}'
     
    This time, you'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. You don't need to post the warning.

     

    Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.

     

    Step 3
    launchctl list | sed 1d | awk '!/0x|com\.apple|edu\.mit|org\.(x|openbsd)/{print $3}'
     
    Step 4
    ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts 2> /dev/null
      
    Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.

     

    Step 5
    osascript -e 'tell application "System Events" to get name of every login item' 2> /dev/null
     
    Remember, steps 1-5 are all drag-and-drop or copy-and-paste, whichever you prefer — no typing, except your password. Also remember to post the output.

     

    You can then quit Terminal.

  • 16. Re: Imac locks up
    preludio Level 2 Level 2 (205 points)

    I agree with BDAqua: Console is your best bet at figuring out what's causing the problem. Endlessly repairing permissions or repairing the disk is not the answer.

     

    Step 1: Make multiple backups of your data. Constant hangs and crashes are data-corrupting.

     

    Step 2: After the next problem, immediately open Console and start looking through the reports. You'll probably find lots of useless stuff, but there may be a clue.

     

    Step 3: If you get a slowdown, open Activity Monitor and look for any applications in red (not responding). Make sure you are looking at "All Processes" in the header bar (NOT "My Processes"). Anything in red is a problem.

  • 17. Re: Imac locks up
    xscottish Level 1 Level 1 (0 points)

    Hi ,

    I have ran all of the diagnostics on terminal and it generated 4 pages of information, however this system will not allow me to copy and paste. Do you have any suggestions

  • 18. Re: Imac locks up
    Linc Davis Level 10 Level 10 (118,215 points)

    Save the output in a text file and transfer the file to a system on which you can copy and paste it into a reply. Without that information, there isn't much I can do for you.

  • 19. Re: Imac locks up
    xscottish Level 1 Level 1 (0 points)

    Sorry I right clicked the reply and it didn't give me any option to paste. Here is the info.

     

    Last login: Fri Sep 28 11:30:06 on console

    douglas-crawfords-imac-4:~ douglascrawford$

    douglas-crawfords-imac-4:~ douglascrawford$ kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}'

    douglas-crawfords-imac-4:~ douglascrawford$ sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|edu\.mit|org\.(amavis|apache|cups|isc|ntp|postfi x|x)/{print $3}'

     

    WARNING: Improper use of the sudo command could lead to data loss

    or the deletion of important system files. Please double-check your

    typing when using sudo. Type "man sudo" for more information.

     

    To proceed, enter your password, or type Ctrl-C to abort.

     

    Password:

    Sorry, try again.

    Password:

    com.trusteer.rooks.rooksd

    com.adobe.SwitchBoard

    com.adobe.fpsaud

    douglas-crawfords-imac-4:~ douglascrawford$ launchctl list | sed 1d | awk '!/0x|com\.apple|edu\.mit|org\.(x|openbsd)/{print $3}'

    com.wacom.pentablet

    com.hp.messagecenter.launcher

    com.hp.devicemonitor

    com.adobe.CS5ServiceManager

    com.adobe.CS4ServiceManager

    ws.agile.1PasswordAgent

    com.google.keystone.user.agent

    com.adobe.ARM.925793fb327152fd34795896fa1fb9ffa268b2a852256fe56609efa3

    com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae

    com.adobe.AAM.Scheduler-1.0

    douglas-crawfords-imac-4:~ douglascrawford$ ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta} * L*/Fonts 2> /dev/null

    /Library/Components:

     

    /Library/Extensions:

     

    /Library/Frameworks:

    AEProfiling.framework

    AERegistration.framework

    Adobe AIR.framework

    AudioMixEngine.framework

    EWSMac.framework

    FxPlug.framework

    HPSmartPrint.framework

    NyxAudioAnalysis.framework

    PluginManager.framework

    ProFX.framework

    TSLicense.framework

    iLifeFaceRecognition.framework

    iLifeKit.framework

    iLifePageLayout.framework

    iLifeSQLAccess.framework

    iLifeSlideshow.framework

    iTunesLibrary.framework

    onOneActivationToolbox.framework

    onOneWelcomeDialog.framework

    onOneWidgets.framework

     

    /Library/Input Methods:

     

    /Library/InputManagers:

    1PasswdIM

     

    /Library/Internet Plug-Ins:

    AdobePDFViewer.plugin

    AdobePDFViewerNPAPI.plugin

    CouponPrinter-FireFox_v2.plugin

    CouponPrinter-Safari.webplugin

    Flash Player.plugin

    Flip4Mac WMV Plugin.plugin

    Flip4Mac WMV Plugin.webplugin

    GarminGpsControl.plugin

    JavaAppletPlugin.plugin

    OfficeLiveBrowserPlugin.plugin

    Quartz Composer.webplugin

    QuickTime Plugin.plugin

    Silverlight.plugin

    ebldetect.bundle

    flashplayer.xpt

    iPhotoPhotocast.plugin

    nsIQTScriptablePlugin.xpt

     

    /Library/Keyboard Layouts:

     

    /Library/LaunchAgents:

    com.adobe.AAM.Updater-1.0.plist

    com.adobe.CS4ServiceManager.plist

    com.adobe.CS5ServiceManager.plist

    com.hp.devicemonitor.plist

    com.hp.messagecenter.launcher.plist

    com.sony.ReaderLibrary.RunReaderLibrary.plist

    com.wacom.pentablet.plist

     

    /Library/LaunchDaemons:

    com.adobe.SwitchBoard.plist

    com.adobe.fpsaud.plist

    com.trusteer.rooks.rooksd.plist

     

    /Library/PreferencePanes:

    ComApcPowerChutePref.prefPane

    Flash Player.prefPane

    Flip4Mac WMV.prefPane

    Growl.prefPane

    PenTablet.prefPane

    RapportPreferences.prefPane

     

    /Library/PrivilegedHelperTools:

     

    /Library/QuickLook:

    GBQLGenerator.qlgenerator

    iBooksAuthor.qlgenerator

    iWork.qlgenerator

     

    /Library/QuickTime:

    AppleIntermediateCodec.component

    AppleMPEG2Codec.component

    Flip4Mac WMV Advanced.component

    Flip4Mac WMV Export.component

    Flip4Mac WMV Import.component

     

    /Library/ScriptingAdditions:

    Adobe Unit Types

    Adobe Unit Types.osax

     

    /Library/Spotlight:

    GBSpotlightImporter.mdimporter

    LogicPro.mdimporter

    Microsoft Entourage.mdimporter

    Microsoft Office.mdimporter

    iBooksAuthor.mdimporter

    iWork.mdimporter

     

    /Library/StartupItems:

    ProTec6

    comapcpcpestart

     

    /etc/mach_init.d:

     

    /etc/mach_init_per_login_session.d:

     

    /etc/mach_init_per_user.d:

     

    Library/Address Book Plug-Ins:

    SkypeABDialer.bundle

    SkypeABSMS.bundle

     

    Library/Fonts:

    Brush Script

    encodings.dir

    fonts.dir

    fonts.list

    fonts.scale

     

    Library/Frameworks:

    EWSMac.framework

     

    Library/Input Methods:

    .localized

     

    Library/Internet Plug-Ins:

    Google Earth Web Plug-in.plugin

    Move_Media_Player.plugin

    WebEx.plugin

     

    Library/Keyboard Layouts:

     

    Library/LaunchAgents:

    com.adobe.AAM.Updater-1.0.plist

    com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist

    com.adobe.ARM.925793fb327152fd34795896fa1fb9ffa268b2a852256fe56609efa3.plist

    com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.F9C89AF7-541E-4E46-8295-29E 1EBC44C4C.plist

    com.apple.FolderActions.enabled.plist

    com.apple.FolderActions.folders.plist

    com.google.keystone.agent.plist

    ws.agile.1PasswordAgent.plist

     

    Library/PreferencePanes:

    .localized

    Opera Preferences

     

    Library/ScriptingAdditions:

    douglas-crawfords-imac-4:~ douglascrawford$ osascript -e 'tell application "System Events" to get name of every login item' 2> /dev/null

    AirPort Base Station Agent, Reader Library Launcher, AdobeResourceSynchronizer, Calendar, HP Product Research

    douglas-crawfords-imac-4:~ douglascrawford$

  • 20. Re: Imac locks up
    Linc Davis Level 10 Level 10 (118,215 points)

    Please read this whole message carefully, especially the warnings, before doing anything.

    1. The changes to your configuration suggested here should be considered provisional; they may not solve your problem, or they may remove functionality that you find useful. If a third-party system modification that you want to keep is causing the problem, seek help from its developer.

    2. WARNING: Back up all data now if you haven’t already done so. Before proceeding, you must be sure you can restore your system to its present state, even if it becomes unbootable. If you’re not sure you can do that, STOP — DON’T CHANGE ANYTHING. If you’re dissatisfied with the results of the procedure suggested below, restore from your backup. I will not be responsible for the consequences, and I will not be able to help, if you ignore this warning.

    3. You should either remove or update the following system modification(s), if an update is available from the developer:

    Wacom tablet driver

    and definitely remove at least the following:

    Protec6 DRM rootkit (installed by a "pro" content-creation app)

    4. Whatever you remove must be removed completely, and (unless otherwise specified in this message) the only way to do that is to use the uninstallation tool, if any, provided by the third-party developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job. I can't be more specific, because I don't install such things myself. Please do your own research.

    Here are some general guidelines to get you started. Suppose you want to remove something called “BrickYourMac.” First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickyourmac.com. (That may not be the actual name of the site; if necessary, search the web for the product name.) If you don’t find anything on the website or in your search, email the developer. While you're waiting for a response, download BrickYourMac.dmg and open it. There may be an application in there such as “Uninstall BrickYourMac.” If not, open “BrickYourMac.pkg” and look for an Uninstall button.

    Again, please don't ask me to do this research for you. You can do it better than I can, because I haven't installed the product and I may not even know what it is.

    If you can’t remove software in any other way, you’ll have to erase your boot volume and perform a clean reinstallation of OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.

    WARNING: Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" that purport to remove software.

    5. I recommend that you never reinstall the modifications marked with a dagger (†) above, if any. If your problem is resolved after uninstalling all the above modifications and rebooting, but you still want to use some of those not marked with a dagger, you can experiment with putting them back, one at a time, testing carefully after each step. Keep in mind that system modifications may be incompatible with each other or with future OS X updates, so it may not be clear which one is at fault.

    6. If you still have problems after making the suggested changes and rebooting, post again. Remember: if you don’t like the results of this procedure, you can undo it by restoring from the last backup you made before you started.

  • 21. Re: Imac locks up
    xscottish Level 1 Level 1 (0 points)

    well before I could find and remove what you suggested my drive stalled and now has unrecoverable errors . Ihave to format and recover . Not sure how to do that but I will give it a try. Thanks for your help

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