New iPad mini 16gb Verizion. Less than three weeks old.
Under GENERAL, USAGE, CELLULAR DATA USAGE shows 10.9gb down. 770 mb sent.
Verizion states " within the last five mins. I had 3200 mb left. Just over 3'gb. So I used 6+gb. Not 10.9gb.
Yesterday I call Verizion to ask what happens if I go over my plan? The CSR said prepay would just stop working when u reach your limit. I said why do I have 10.9 gb used showing.
Verizion's CSR said " it includes WiFi usage also, if you had gotten the post pay plan it would be more accurate.." Well we know that's not right. Verizion states ( from her supervisor ) " within the last five mins. I had 3200 mb left. Just over 3'gb. So I used 6+gb. Not 10.9gb.
So I did what the CSR Sugested to do ..stop my credit card on the account to do more researching with apple.
She didn't tell me she was stopping my cellular.
Apple's comment was Verizion is wrong.
So after hours of CSR's and Supervisors,and a three way call,the end result was ..
Nothing no one knows why it shows the 10.9gb used. When I have used 6+ gb.
APPLE case number 381874523. Enjoy!
Let's rock the boat some.
I'm a consumer. I walk into apple to buy a iPhone5, I take the phone to Verizion to get a plan/set up the phone and APPLE gave me the unlocked AT&T phone. Not knowing there are two types of iPhones . CDMA and none CDMA. (To sum it up).
I got the iPad mini, return it to get the bigger memory version, the sales tax was different in the return store vs the store I bought it ( so I have to repurchase it.
The APPLE Store didn't record the repurchase. So yesterday, dealing with the Verizion issue, I went to enquire about a return label ( why the heck should I drive to the store and waste my gas at this point)... The order for my iPad mini showed to be already returned..
From walking into Microcenter in Tustin,Ca. buying my first APPLE product( MacBook Air) ...I was told I can purchase the one on one classes from an apple store...the Apple Store at the Irvine spectrum did not allow me to purchase the one in one . The Apple store stated it was supposed to be purchased at the time of the sale. Microcenter, was furious stating they were one of the first Apple resellers before the apple stores. So I had to drive to Brea to purchase the one in one. When I was at Apple in Brea, I purchased the Air with the one on one and returned the Microcenter one.. Just for the sake of policies..the apple store in Brea stated I could have bought the one on one at any apple store. Basically it's up to each store manager to sell one on one separately from the pro / air purchase.
Why the variation? The consumer suffers and is now disappointed on the Apple name right off the start.
Purchasing the iPad mini at Microcenter in Tustin Ca.. Went I went into apple to hook it up, Apple stated it was already sold two months prior, warranty had ten months left. Returned that.
Dealing with the Verizion issues and apple.
Now do you think this a good experience?
This experienced has upset my relationship with my family ..the dollars that has been spent in fuel, the time away from normal life. The credit card statements of buying and returning due to various store employees not knowing what's going on.
Add the cost to resolve the issues... I could have bought a $5000 Alienware M18x blown out with upgrades and warranties including techs that come to MY location to do any repairs. I would have been further in life,career,and love.
So basically, the consumer has to suffer in life just to experience Apple. That's not being nice .
You think I'm over exaggerating?