Skip navigation

iOS6 incorrectly reporting cellular data usage?

5566 Views 16 Replies Latest reply: Apr 21, 2013 6:34 AM by MrTehAndroid RSS
1 2 Previous Next
killall-9 Level 1 Level 1 (10 points)
Currently Being Moderated
Sep 22, 2012 9:48 PM

Has anyone else noticed a disparity between the cellular data usage reported by iOS 6 and the data usage reported by their cell provider.

 

According to iOS I've used 89MB down stream so far. Verizon is only showing 50 MB down. I know Verizon takes a bit of time to show up, but the 50 MB was showing after midnight, so I think that the Verizon number has caught up to my actual usage. I ran a few speed tests today on cellular otherwise I was on WiFi all day. A number of threads about data usage inconsistancies have poped up over on Mac Rumors.

iPhone 5, iOS 6
  • mauijiminar Level 4 Level 4 (1,605 points)
    Currently Being Moderated
    Sep 22, 2012 9:48 PM (in response to killall-9)

    No it does not

  • black562 Level 1 Level 1 (20 points)
    Currently Being Moderated
    Sep 22, 2012 9:59 PM (in response to killall-9)

    Yes, this is happening.  Verizon shows me at 39mb yesterday, while my iphone usage is over 200mb.  I also watched it continue to crank while I was watching youtube videos on wifi. 

     

    On top of this, "tethered usage" showed up out of the blue and started cranking usage while my cellular data sat idle.  I don't have tethering on my phone, my LTE, wifi and bluetooth were all off.  Verizon again confirmed no data usage and no tethering.  While I was on the phone with Apple, the tethering usage reset itself to zero.  A bit later, the "tethering usage" section vanished completely.

     

    A poster in another forum showed a screenshot of his usage counter showing 8TB, yes I said terabyte, of data in a few hours.  Clearly this is impossible to roll that much.

     

    I believe it's a bug in iOS6.

  • black562 Level 1 Level 1 (20 points)
    Currently Being Moderated
    Sep 22, 2012 10:14 PM (in response to killall-9)

    Yes, the biggest givaway is to check your carrier.  Verizon website actually breaks it down by day, with a few time slots throughout the day.  Makes for an easy check against the phone counter.

  • black562 Level 1 Level 1 (20 points)
    Currently Being Moderated
    Sep 26, 2012 5:55 AM (in response to killall-9)

    Please call Apple and let them know, the more calls they get, the faster it gets fixed....and thanks for the help tag!!!

  • mallai_1 Calculating status...
    Currently Being Moderated
    Sep 28, 2012 11:33 AM (in response to killall-9)

    Yes, after upgrading to iOS6 my data usage crossed my limit, that is just from Sept 23 to 29. This happens even most of the settings like sync or downloading options are checked only with WiFi. Regarding this I had talk with my career (AT&T) the support person do not have clue for this mis-reporting of data usage, mostly they are trying to say I have to watch my device by geting apps like "dataman" and recommending to turn off "cellular data" while using WiFi. If mis-reporting of data usage was not happend for the last 20months in use, while the OS was iOS5 or earlier, why this is happening now? If I need to trun off my "cellular data"  while using WiFi and turn-on back while going to 3G, I don't feel like I am using 'smart iPhone'. Hope there might be a 'Smarter' way to deal with it. expecting this to be fixed as early as possible.

    Thanks.

  • Joe5150 Level 2 Level 2 (225 points)
    Currently Being Moderated
    Sep 28, 2012 3:13 PM (in response to black562)

    black562 wrote:

     

    Please call Apple and let them know, the more calls they get, the faster it gets fixed....and thanks for the help tag!!!

    I just got off a facetime call with Tim Cook he said hes working on it for you.

  • GSLarkin Calculating status...
    Currently Being Moderated
    Oct 8, 2012 5:22 PM (in response to mallai_1)

    24 hrs after iO6 update on my 4s, the data charges began hemorrhaging! This also happened with the phone turned off, mostly in the middle of the night & other strange times.  On or off, it didn't matter!  Went to AT&T store in Ft. Collins, one rep said she had heard about this a couple of weeks ago & we spoke with the manager. At this time, data usage on my phone was double it's plan limit & the texts from AT&T kept advising me to get a bigger plan before extreme charges. Manager told us to go to the nearest Apple store & said they (AT&T) would probably have to "eat" these charges until the "god of Apple comes up with a fix". We came home frustrated, got online w/ the Apple Support & were told by an Apple rep that she had NEVER heard of this problem before. She then talked to her supervisor who had heard of this-a time or two.  They analyzed the phone online, did a restart + the update & restore on iTunes &  the data leak continued.  Today, we traveled to Boulder's Apple store for help.  Do use a current phrase, "I felt bullied!"  After being told by the first associate at the Genius Bar that it was impossible for my phone to send data while it was turned off, trust me! I was riled up!  I asked her to look at the billing info on my wife's phone, she first refused to look at it & then came back with a very large man who told me, "Sir, you are claiming your phone is sending data when physically turned off." I said, "Yes, that is the problem." The bouncer dude told me that was impossible when the phone is turned off. I told him that I have been dealing with this for over a week (started 9/27/2012). I told him from my conversation from the previous evening w/ Apple support that they would replace my phone & they did.  We will see what happens.  I hate it when they lie; this is not new.  They should have "manned up"!

  • LMarie Calculating status...
    Currently Being Moderated
    Oct 16, 2012 1:19 PM (in response to killall-9)

    My phone is showing tether data usage but I've never, ever tethered anything with my phone.

  • billybobdole Calculating status...
    Currently Being Moderated
    Oct 16, 2012 2:20 PM (in response to GSLarkin)

    Whew. It actually IS impossible for the phone to send or receive anything when it's off. Just so we're clear, "off" refers to you holding the power button down until the slide to power off pops up and you slide to power off, right?

    Okay, so if that is the case, then stick with it. You are going to have to turn the phone off for a good bit of time and somehow document its usage.

    The mobile data problem has been solved for some people by resetting network settings on the phone. Then maybe restart the phone just to be sure.

    I would suggest restoring the phone in iTunes and make sure you restore it as a new phone and start all over with your settings and apps.

    Literally THOUSANDS of people complain about phone problems that pop up when they update their phone to a new OS version and they choose to just update instead of starting with a clean install. It's NEVER perfect, even with full blown desktop computers.

  • BetaTest name Calculating status...
    Currently Being Moderated
    Dec 6, 2012 8:23 AM (in response to mallai_1)

    New iPad mini 16gb Verizion. Less than three weeks old.

     

    Under GENERAL, USAGE, CELLULAR DATA USAGE shows 10.9gb down. 770 mb sent.

     

    Verizion states " within the last five mins. I had 3200 mb left. Just over 3'gb. So I used 6+gb. Not 10.9gb.

     

    Yesterday I call Verizion to ask what happens if I go over my plan? The CSR said prepay would just stop working when u reach your limit. I said why do I have 10.9 gb used showing.

    Verizion's CSR said " it includes WiFi usage also, if you had gotten the post pay plan it would be more accurate.."  Well we know that's not right. Verizion states ( from her supervisor ) " within the last five mins. I had 3200 mb left. Just over 3'gb. So I used 6+gb. Not 10.9gb.

    So I did what the CSR Sugested to do ..stop my credit card on the account to do more researching with apple.

    She didn't tell me she was stopping my cellular.

     

    Apple's comment was Verizion is wrong.

     

    So after hours of CSR's and Supervisors,and a three way call,the end result was ..

    Nothing no one knows why it shows the 10.9gb used. When I have used 6+ gb.

     

    APPLE case number 381874523. Enjoy!

     

    Let's rock the boat some.

     

    I'm a consumer. I walk into apple to buy a iPhone5, I take the phone to Verizion to get a plan/set up the phone and APPLE gave me the unlocked AT&T phone. Not knowing there are two types of iPhones . CDMA and none CDMA. (To sum it up).

     

    I got the iPad mini, return it to get the bigger memory version, the sales tax was different in the return store vs the store I bought it (  so I have to repurchase it.

    The APPLE Store didn't record the repurchase. So yesterday, dealing with the Verizion issue, I went to enquire about a return label ( why the heck should I drive to the store and waste my gas at this point)... The order for my iPad mini showed to be already returned..

     

     

     

    From walking into Microcenter in Tustin,Ca. buying my first APPLE product( MacBook Air) ...I was told I can purchase the one on one classes from an apple store...the Apple Store at the Irvine spectrum  did not allow me to purchase the one in one . The Apple store stated it was supposed to be purchased at the time of the sale. Microcenter, was furious stating they were one of the first Apple resellers before the apple stores. So I had to drive to Brea to purchase the one in one. When I was at Apple in Brea, I purchased the Air with the one on one and returned the Microcenter one.. Just for the sake of policies..the apple store in Brea stated I could have bought the one on one at any apple store. Basically it's up to each store manager to sell one on one separately from the pro / air purchase.

     

    Why the variation? The consumer suffers and is now disappointed on the Apple name right off the start.

     

    Purchasing the iPad mini at Microcenter in Tustin Ca.. Went I went into apple to hook it up, Apple stated it was already sold two months prior, warranty had ten months left. Returned that.

     

    Dealing with the Verizion issues and apple.

     

    Now do you think this a good experience?

     

    This experienced has upset my relationship with my family ..the dollars that has been spent in fuel, the time away from normal life. The credit card statements of buying and returning due to various store employees not knowing what's going on.

     

    Add the cost to resolve the issues... I could have bought a $5000 Alienware M18x blown out with upgrades and warranties including techs that come to MY location to do any repairs.  I would have been further in life,career,and love.

     

    So basically, the consumer has to suffer in life just to experience Apple. That's not being nice .

     

    You think I'm over exaggerating?

1 2 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.