Skip navigation

How to stop webbookmarksd crashing on iOS 6?

10003 Views 16 Replies Latest reply: Sep 4, 2013 2:12 AM by Banama RSS
1 2 Previous Next
Nuje Level 1 Level 1 (0 points)
Currently Being Moderated
Sep 19, 2012 8:56 PM

Since I upgraded to iOS 6, battery drain has been brutal - 10% per hour or faster in standby mode.

Looking at the iPhone's console log (iPhone 4S - SETTINGS-GENERAL-ABOUT-DIAGNOTSTIC & USAGE-D&U DATA), in addition to a few crashes and out of memory errors early today, I have at least a couple hundred crashes of webbookmarksd


Of course, the phone runs warm, and literally gets (uncomfortably) hot to the touch when plugged in. 


I'm assuming this is the iCloud Safari data sync process (can anyone confirm?).  I've tried turning "off" Safari data in iCloud settings, but it's still launching/crashing.  Plus, I really would like to have the iCloud tab syncing. 


Any ideas for a fix?  What's causing the crashing?

iPhone 4S, iOS 6
  • Piotr Usewicz Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 20, 2012 6:51 AM (in response to Nuje)

    Same thing happens to me on iPhone 4. Would love to get this sorted out.

  • Chuck Gould Level 1 Level 1 (75 points)
    Currently Being Moderated
    Sep 20, 2012 2:15 PM (in response to Nuje)

    I'm seeing the same thing on my 4S.


    Went from full charge to 35% in 5 hrs of standby.


    Last night, I noticed the drain and it seemed to be Safari constantly trying to snyc bookmarks and/or reading list contents. Diagnostics shows a constant stream of webbookmarksd crashes.


    I've tried turning off iCloud sync for Safari, and replacing contents from Mac to iPhone using iTunes sync. It never makes it through, stopping with an error saying the iPhone canacelled the sync.


    I'm also unable to manually delete the bookmarks - it says it's busy syncing, even with iClound sync for Safari disabled.


    I've noticed replication in the existing bookmarks, too, whereas the Mac and iPad are both perfectly in sync.


    My next step is a new install, and restore from backup.


    edit: I just looked at Safari, and now the bookmarks icon has been replaced by the Reading List icon (which I hadn't seen before). It looks like there's a progress bar below it. I'm thinking I'll just let it sit for a while more and see what happens. Perhaps it'll finish, and all will be good.


    Message was edited by: Chuck Gould

  • Chuck Gould Level 1 Level 1 (75 points)
    Currently Being Moderated
    Sep 20, 2012 2:45 PM (in response to Nuje)

    Yep, sounds like you're in the same boat.


    More info: The Reading List icon is still there, with progress bar underneath. Went to the Reading List, and now (for the first time) is says it's "Saving for offline viewing", along with the rotary activity icon. But, it's stuck (I can manually load the page fine).

  • Chuck Gould Level 1 Level 1 (75 points)
    Currently Being Moderated
    Sep 20, 2012 11:01 PM (in response to Nuje)

    Don't you hate it when that happens? I always need an answer (the engineer in me), but sometimes you just have to shrug your shoulders and go about your merry way (unless it's your own desing, of course ).


    Sometime after my last post, I happened to look at my iPad and OS X Safari - all my reading list items were gone. Tried replacing the ~/Library/Safari folder from TM backup, but they never show up - even though they are in the archive folder. If I turn on iCloud sync for Safari, they disappear again.


    I turned off iCloud Safari on the iPhone. That, at least, stopped the constant update attempts. My plan is to do the restore, then recover from backup (which was done after going to 6.0, so...). I'm about half-way through restoring applications (I have to trim those back some. I have 305 installed.). Following the iPhone restore, I'm hoping it'll have its reading list and bookmarks in order and I'll be able to sync to iCloud - hopefully propagating back onto the iPad and OS-X Safari. I'll post back with results.

  • Chuck Gould Level 1 Level 1 (75 points)
    Currently Being Moderated
    Sep 21, 2012 1:37 PM (in response to Chuck Gould)

    These are the steps I've taken, and so far so good.


    I disabled iCloud Safari sync on the Mac (v10.8.2) and on the iPad (v6.0). All bookmarks are fine. All reading lists are not fine - they're missing.


    Restore iPhone back to 5.1.1 - stopped and enabled Airplane mode and disabled iCloud Safari Sync before trying to recover from a backup dated before the upgrade to iOS 6. After recovering from the backup, all the restored bookmarks and reading list items are back (treading lightly here...).


    Next, I enabled iCloud Safari syncing for Mac OS-X and for iOS 6.0. Finally, all the bookmarks and reading lists are back on the iPad and the Mac. Whew!


    After 6.5 hrs of standby, only around 3% of battery used (I say around, because I forgot to look before putting it in charging dock for a few minutes). At any rate, it looks normal again.


    One other change from the original upgrade to 6: this time, I upgraded over-the-air, rather than downloading to iTunes and upgrading via USB.

  • Adam Engst Level 2 Level 2 (195 points)
    Currently Being Moderated
    Sep 27, 2012 8:33 AM (in response to Nuje)

    I've run into exactly this and solved it by setting up the iPhone as a new phone, rather than restoring from backup. No combination of turning off iCloud and anything else enabled me to delete the bookmarks on my iPhone, although the one thing I failed to try before setting up the iPhone from scratch was to use iTunes to replace the bookmarks on the iPhone using a manual sync (in the Info pane).


    I'm not entirely unhappy about setting up as a new phone, since it's nice to have a clean start on some things. I wouldn't have chosen it, but it isn't as bad as I had feared - it's nice to have an excuse to go through settings and make sure they're as I want.


    I'm writing this up for TidBITS right now so you can look for more information there soon.


    cheers... -Adam

  • Piotr Usewicz Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 27, 2012 8:55 AM (in response to Adam Engst)

    I just tried syncing Bookmarks and iTunes said that the iPhone cancelled the bookmark sync


    So that does not seem to work.

  • Adam Engst Level 2 Level 2 (195 points)
    Currently Being Moderated
    Sep 27, 2012 11:33 AM (in response to Nuje)

    Oh, that's interesting... So you in essence:


    * Made a backup

    * Installed iOS 6

    * Had the battery life problem

    * Resolved it by setting the phone up as a new phone

    * Then restored from a previous backup.


    Are you able to delete Safari bookmarks now?


    cheers... -Adam

  • Adam Engst Level 2 Level 2 (195 points)
    Currently Being Moderated
    Sep 28, 2012 4:38 PM (in response to Nuje)

    OK, I've written my article now - lots of things for people to try, but setting up as a new iPhone should work, even if it's the most effort.



    Thanks for the comments, Nuje!


    cheers... -Adam

  • kestrien Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 5, 2012 4:09 PM (in response to Nuje)

    Hi all, I'd appreciate your help - not a tech expert by any means. Just installed ios6 & it completely shredded my reading list - very old items (once deleted) items brought back in, while newer items from the last two days are gone. My bookmark folders themselves, however, are fine.


    I backed it all up on my home computer yesterday - will my reading list be on that computer?


    Thank you!

1 2 Previous Next


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.