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My MacBook Pro keeps crashing

773 Views 8 Replies Latest reply: Sep 29, 2012 4:28 AM by djhalo RSS
jrw100 Calculating status...
Currently Being Moderated
Jun 6, 2011 2:49 PM

My 15" MacBook Pro, 4 months old, has started to crash several times a day.  I am working and the screen goes black.  THe only thing I can do is press the power button until the system shuts down, and then reboot.  It started last week, and seemed to be related to usage of PowerPoint 2011.  But it is now crashing with other applications as well.

 

Any suggestions?

MacBook Pro, Mac OS X (10.6.7)
  • phillyfergtanya Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 26, 2011 2:52 PM (in response to jrw100)

    I am having a similar problem and it seems to be related to using a second monitor.  Other discussion threads within this site have linked it to a video card switching issues.  Like you, it started with PowerPoint (Office 2011) on my MacBook Pro, but now seems to happen randomly, several times a day.  I also have to power off my computer by holding the power button and then restart my computer (it is almost as if the computer is still awake, but the screen is no long working).

     

    I have since unplugged my second monitor and have not had any crashes (going on 6 hours, but really, that is a current record!) and am able to use PowerPoint in SlideShow mode (which is where I first developed the mysterious black screen issue).

     

    My question to you...do you have a second monitor attached to your computer?  I am hoping that this is the common problem. 

     

    Thanks...

  • jrwill100 Calculating status...
    Currently Being Moderated
    Jul 29, 2011 11:35 AM (in response to phillyfergtanya)

    I did not try it with a second monitor.  I went to the apple store and they ran extended diagnostics on it for a day, determined it was a SW problem.  THe did a clean install and the problem was still there.  Sent it off for hardware repair.  When I got it back I could not logoff of my account or restore from Time Machine.  Took it back and they replaced the system.  All is well now.

  • phillyfergtanya Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 30, 2011 4:56 AM (in response to jrwill100)

    Well, it happened again.  I will send your thread to our tech guys and see what they can do. Sounds like it has been a nightmare for you.  Thanks for the reply!

  • jrwill100 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 13, 2012 1:05 PM (in response to phillyfergtanya)

    Cleaning up my discussions.  Apple ended up replacing the logic board, and I still had problems.  They replaced the entire system and all has been working fine.

  • djhalo Calculating status...
    Currently Being Moderated
    Apr 12, 2012 5:21 AM (in response to jrw100)

    This is the same problem for me and I took it to the mac store in Westfiields straford, London and they can't help me. It's really fustrating.

     

    They said I should do a complete restart of the system but then I would need to reinstall all my software, which would take me about a day.

     

    I have studio sessions and don't have time.

     

    Any feedback would be much appreciated.

  • djhalo Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 12, 2012 8:46 AM (in response to jrw100)

    Here is my crash report. THREE TIMES TODAY!!! GRRRR

     

    Interval Since Last Panic Report:  94338 sec

    Panics Since Last Report:          2

    Anonymous UUID:                    89640F7F-663F-4016-A7C0-427C2FBFC61F

     

    Mon Feb 13 22:22:03 2012

    panic(cpu 0 caller 0x9ffc9b): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0x7fcf4000 0x0a5480a2, D0, P3/4

    Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)

    0xa18c2188 : 0x21b837 (0x5dd7fc 0xa18c21bc 0x223ce1 0x0)

    0xa18c21d8 : 0x9ffc9b (0xc1528c 0xc85800 0xc23e60 0x0)

    0xa18c2278 : 0xb1a608 (0x9a7ec04 0xa182004 0x100 0xcdf2b6)

    0xa18c22c8 : 0xb11601 (0xa182004 0x100 0xa18c22f8 0x9ef778)

    0xa18c22f8 : 0x171b9a6 (0xa182004 0x100 0x438004ee 0x1)

    0xa18c2438 : 0xb392b5 (0xa182004 0xa181004 0x0 0x0)

    0xa18c2478 : 0xa08e7c (0xa182004 0xa181004 0x0 0x0)

    0xa18c2518 : 0xa0555b (0x0 0x9 0x0 0x0)

    0xa18c26c8 : 0xa0758f (0x0 0x600d600d 0x702b 0xa18c26f8)

    0xa18c2798 : 0xccaeae (0xc1d00043 0xbfef0033 0xbfef0034 0x857c)

    0xa18c2808 : 0xcda734 (0xa81d600 0xa822280 0x8 0x1)

    0xa18c2828 : 0xcff322 (0xa822280 0xb 0xa18c2848 0x2345f4)

    0xa18c2858 : 0xcffb3d (0xa41b000 0x0 0xa18c287c 0x0)

    0xa18c2888 : 0xcdfd79 (0xa41b000 0x7d710080 0x0 0x0)

    0xa18c28d8 : 0xca1d0c (0x46411000 0x0 0x0 0x3)

    0xa18c2948 : 0xca140f (0x46411000 0x0 0x2 0x3)

    0xa18c2978 : 0xc9705f (0x46411000 0x0 0x2 0x46609000)

    0xa18c2ab8 : 0xcd05d8 (0x46609000 0x1 0xa18c2bcc 0xa18c2bc8)

    0xa18c2b68 : 0xc92fe1 (0x46609000 0x1 0xa18c2bcc 0xa18c2bc8)

    0xa18c2be8 : 0x56da06 (0x46609000 0x0 0xa18c2e3c 0xa18c2c74)

    0xa18c2c38 : 0x56e2a5 (0xd21720 0x46609000 0xa769d88 0x1)

    0xa18c2c88 : 0x56eb59 (0x46609000 0x10 0xa18c2cd0 0x0)

    0xa18c2da8 : 0x286638 (0x46609000 0x10 0xa769d88 0x1)

    0xa18c3e58 : 0x21dbe5 (0xa769d60 0x8fff5a0 0x1fd7e8 0x5d43)

    0xa18c3e98 : 0x210a86 (0xa769d00 0x0 0x9dc3d50 0xa4cdf80)

    0xa18c3ef8 : 0x216f84 (0xa769d00 0x0 0x0 0x0)

    0xa18c3f78 : 0x295c57 (0x8e51968 0x0 0x0 0x0)

    0xa18c3fc8 : 0x2a256d (0x8e51964 0x1 0x10 0xbf78240)

          Kernel Extensions in backtrace (with dependencies):

             com.apple.GeForce(6.4.0)@0xc87000->0xd3dfff

                dependency: com.apple.NVDAResman(6.4.0)@0x999000

                dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x98c000

                dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x953000

                dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x96a000

             com.apple.nvidia.nv50hal(6.4.0)@0x15e5000->0x19f9fff

                dependency: com.apple.NVDAResman(6.4.0)@0x999000

             com.apple.NVDAResman(6.4.0)@0x999000->0xc86fff

                dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x953000

                dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x98c000

                dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x96a000

     

    BSD process name corresponding to current thread: WindowServer

     

    Mac OS version:

    10K549

     

    Kernel version:

    Darwin Kernel Version 10.8.0: Tue Jun  7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386

    System model name: MacBookPro6,2 (Mac-F22586C8)

     

    System uptime in nanoseconds: 15807033790297

    unloaded kexts:

    com.apple.driver.AppleUSBUHCI          4.2.0 (addr 0x145d000, size 0x65536) - last unloaded 212545133882

    loaded kexts:

    net.osculator.driver.OSCulatorIOKit          1.5.1

    at.obdev.nke.LittleSnitch          2.2.05

    com.apple.driver.AppleHWSensor          1.9.3d0 - last loaded 44494644475

    com.apple.driver.AGPM          100.12.31

    com.apple.filesystems.autofs          2.1.0

    com.apple.driver.AppleMikeyHIDDriver          1.2.0

    com.apple.driver.AppleHDA          2.0.5f14

    com.apple.driver.AppleMikeyDriver          2.0.5f14

    com.apple.driver.AudioAUUC          1.57

    com.apple.driver.SMCMotionSensor          3.0.1d2

    com.apple.driver.ACPI_SMC_PlatformPlugin          4.7.0a1

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

    com.apple.driver.AudioIPCDriver          1.1.6

    com.apple.driver.AppleGraphicsControl          2.10.6

    com.apple.driver.AppleUpstreamUserClient          3.5.7

    com.apple.driver.AppleMCCSControl          1.0.20

    com.apple.driver.AppleLPC          1.5.1

    com.apple.GeForce          6.4.0

    com.apple.kext.AppleSMCLMU          1.5.2d10

    com.apple.driver.AppleIntelHDGraphics          6.4.0

    com.apple.driver.AppleIntelHDGraphicsFB          6.4.0

    com.apple.driver.AppleUSBTCButtons          201.6

    com.apple.driver.AppleUSBCardReader          2.6.1

    com.apple.driver.AppleIRController          303.8

    com.apple.driver.AppleUSBTCKeyboard          201.6

    com.apple.driver.Oxford_Semi          2.6.1

    com.apple.iokit.SCSITaskUserClient          2.6.8

    com.apple.BootCache          31.1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.iokit.IOAHCIBlockStorage          1.6.4

    com.apple.driver.AppleUSBHub          4.2.4

    com.apple.driver.AirPortBrcm43224          428.42.4

    com.apple.iokit.AppleBCM5701Ethernet          3.0.5b8

    com.apple.driver.AppleEFINVRAM          1.4.0

    com.apple.driver.AppleSmartBatteryManager          160.0.0

    com.apple.driver.AppleAHCIPort          2.1.7

    com.apple.driver.AppleFWOHCI          4.7.3

    com.apple.driver.AppleUSBEHCI          4.2.4

    com.apple.driver.AppleACPIButtons          1.3.6

    com.apple.driver.AppleRTC          1.3.1

    com.apple.driver.AppleHPET          1.5

    com.apple.driver.AppleSMBIOS          1.7

    com.apple.driver.AppleACPIEC          1.3.6

    com.apple.driver.AppleAPIC          1.4

    com.apple.driver.AppleIntelCPUPowerManagementClient          142.6.0

    com.apple.security.sandbox          1

    com.apple.security.quarantine          0

    com.apple.nke.applicationfirewall          2.1.14

    com.apple.driver.AppleIntelCPUPowerManagement          142.6.0

    com.apple.driver.AppleProfileReadCounterAction          17

    com.apple.driver.DspFuncLib          2.0.5f14

    com.apple.driver.AppleProfileTimestampAction          10

    com.apple.driver.AppleProfileThreadInfoAction          14

    com.apple.driver.AppleProfileRegisterStateAction          10

    com.apple.driver.AppleProfileKEventAction          10

    com.apple.driver.AppleProfileCallstackAction          20

    com.apple.driver.AppleSMBusController          1.0.10d0

    com.apple.driver.IOPlatformPluginFamily          4.7.0a1

    com.apple.iokit.IOSurface          74.2

    com.apple.iokit.IOBluetoothSerialManager          2.4.5f3

    com.apple.iokit.IOSerialFamily          10.0.3

    com.apple.iokit.IOFireWireIP          2.0.3

    com.apple.iokit.IOAudioFamily          1.8.3fc2

    com.apple.kext.OSvKernDSPLib          1.3

    com.apple.iokit.AppleProfileFamily          41

    com.apple.driver.AppleHDAController          2.0.5f14

    com.apple.iokit.IOHDAFamily          2.0.5f14

    com.apple.driver.AppleSMBusPCI          1.0.10d0

    com.apple.driver.AppleBacklightExpert          1.0.1

    com.apple.driver.AppleSMC          3.1.0d5

    com.apple.nvidia.nv50hal          6.4.0

    com.apple.NVDAResman          6.4.0

    com.apple.iokit.IONDRVSupport          2.2.1

    com.apple.iokit.IOGraphicsFamily          2.2.1

    com.apple.driver.BroadcomUSBBluetoothHCIController          2.4.5f3

    com.apple.driver.AppleUSBBluetoothHCIController          2.4.5f3

    com.apple.iokit.IOBluetoothFamily          2.4.5f3

    com.apple.iokit.IOSCSIBlockCommandsDevice          2.6.8

    com.apple.iokit.IOUSBMassStorageClass          2.6.7

    com.apple.driver.AppleUSBMultitouch          207.7

    com.apple.iokit.IOUSBHIDDriver          4.2.0

    com.apple.iokit.IOFireWireSerialBusProtocolTransport          2.1.0

    com.apple.iokit.IOFireWireSBP2          4.0.6

    com.apple.driver.AppleUSBMergeNub          4.2.4

    com.apple.driver.AppleUSBComposite          3.9.0

    com.apple.iokit.IOSCSIMultimediaCommandsDevice          2.6.8

    com.apple.iokit.IOBDStorageFamily          1.6

    com.apple.iokit.IODVDStorageFamily          1.6

    com.apple.iokit.IOCDStorageFamily          1.6.1

    com.apple.driver.XsanFilter          402.1

    com.apple.iokit.IOAHCISerialATAPI          1.2.6

    com.apple.iokit.IOSCSIArchitectureModelFamily          2.6.8

    com.apple.iokit.IOUSBUserClient          4.2.4

    com.apple.iokit.IO80211Family          320.1

    com.apple.iokit.IONetworkingFamily          1.10

    com.apple.iokit.IOAHCIFamily          2.0.6

    com.apple.iokit.IOFireWireFamily          4.2.6

    com.apple.iokit.IOUSBFamily          4.2.4

    com.apple.driver.AppleEFIRuntime          1.4.0

    com.apple.iokit.IOHIDFamily          1.6.6

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.security.TMSafetyNet          6

    com.apple.driver.DiskImages          289

    com.apple.iokit.IOStorageFamily          1.6.3

    com.apple.driver.AppleACPIPlatform          1.3.6

    com.apple.iokit.IOPCIFamily          2.6.5

    com.apple.iokit.IOACPIFamily          1.3.0

  • pvk73 Calculating status...
    Currently Being Moderated
    Sep 28, 2012 4:50 PM (in response to jrw100)

    Having same issue mac store did sw reinstall and problem stil exsists I think it has to do with the graphics card but nothing shows up on the diagnostics they do. This is silly. Im starting to loose faith in mac

  • djhalo Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 29, 2012 4:28 AM (in response to pvk73)

    Yep it is stressful. In the end I took it to the mac store and they installed a new motherboard. Not only am I too losing faith in my mac as it gets slower and slower so to is my iPhone. But they all have intel inside so they all have a shelf live.

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