1 2 Previous Next 27 Replies Latest reply: Aug 2, 2013 4:02 PM by jrnda
vdavidoff Level 1 Level 1 (0 points)

I recently moved and the WiFi location database still shows my router in my old residence, which is the wrong state. How do I update Apple's WiFi location database?

  • 1. Re: Updating WiFi router location in Apple's database?
    vdavidoff Level 1 Level 1 (0 points)

    I read in some other discussion post that iOS devices detect wifi near them (even if they aren't connected) and then do some sort of magic to report the geolocation back to Apple. I have aboslutely no idea if this is accurate, but I can say that since getting an iPhone 5 (I had a Droid 2) a few days go, my iPhone now knows where it is (though it took a few days, during which time iCloud couldn't find my iPhone at all). However, my macbook, on the same wireless network, is still detected as being in the wrong place. *shrug*

  • 2. Re: Updating WiFi router location in Apple's database?
    Ocean20 Level 6 Level 6 (13,170 points)

    try settings/wifi then tap on the wifi name and then on forget this network

  • 3. Re: Updating WiFi router location in Apple's database?
    vdavidoff Level 1 Level 1 (0 points)

    I tried that (on my macbook) and now iCould, and the iPhone, think the iPhone is in the wrong (old) location again. My macbook still shows as in the old location, too. Sigh.

  • 4. Re: Updating WiFi router location in Apple's database?
    vdavidoff Level 1 Level 1 (0 points)

    iCloud is back to showing "No location" for my iPhone, while the macbook still shows at the old location. The iPhone itself shows the blue GPS dot in the correct state in the US, but a few hours to the West of where I actually am. It's also displaying that location with the huge blue circle around the blue dot (which seems to indicate that your location is an approximation with a huge degree of error). I have spent time outside with the phone and this hasn't helped in terms of GPS locating.

     

    Andy

  • 5. Re: Updating WiFi router location in Apple's database?
    vdavidoff Level 1 Level 1 (0 points)

    Still broken. I am beginning to believe that if you live in the middle of nowhere, however Apple geolocates your router just doesn't work.

  • 6. Re: Updating WiFi router location in Apple's database?
    vdavidoff Level 1 Level 1 (0 points)

    Still broken. Just spent a total of an hour on the phone with 3 different support tech at Apple. One specialized in iPhone, one in Macbook Pro, and one in Wireless. Ultimately I was told there's nothing I can do, and that things would eventually update, which at this point I seriously doubt.

     

    I asked each about the router geolocation database and none knew of such a thing existing with regard to Apple's location services. The last person I spoke to (Wireless) even talked to their supervisor about it.

     

    I find it hard to believe there is no router geolocation database if I can be in the middle of Colorado and "find my mac" immediately places my iphone and mac *exactly* at my old address in Austin, TX.

     

    I am going to try changing my SSID but I don't imagine that's going to help, as I'd think router geolocation would include the router MAC as well (at least).

     

    Also, just for the sake of providing all information, since opening this ticket I have replaced my old 2008 Macbook with a 2012 Macbook Pro Retina. So, new device, exactly the same behavior.

  • 7. Re: Updating WiFi router location in Apple's database?
    vdavidoff Level 1 Level 1 (0 points)

    I turned off wireless on my iPhone, unplugged my Verizon network extender (I saw a note somewhere that location services doesn't work with femtocells), and rebooted my iPhone. Maps now knows exactly where I am (via GPS and Cellular tower data, I assume). I'm going to leave my phone like this for a day or so then re-enable wireless and see if maybe this helps my location get updated. Total stab in the dark.

  • 8. Re: Updating WiFi router location in Apple's database?
    vdavidoff Level 1 Level 1 (0 points)

    After confirming several times that my iPhone still knew where it actually was, I re-enabled wifi and connected to my home network. So far, the phone still knows where it is, and so does iCloud. iCloud still thinks my Macbook, connected to the same network, is in Austin, though. My network extender is still turned off, too. I will turn it back on in a second. More updates as things happen...

  • 9. Re: Updating WiFi router location in Apple's database?
    lllaass Level 10 Level 10 (142,085 points)

    Apple updates their database of wifi routers and their locations based on information that Apple obtains from iPhones. As of yet I have not heard of anybody being able to specifically inform Apple to update their database for a specific router.

  • 10. Re: Updating WiFi router location in Apple's database?
    vdavidoff Level 1 Level 1 (0 points)

    Thanks for the reply. Here are some more updates as far as trying to get this straightened out.

     

    The iPhone eventually switched back to thinking it was in Austin shortly after I turned my femtocell back on. I can't be sure if turning on the femtocell is what threw it off again, or if more time back on my wireless did it and it was just a coincidence with when I turned the femtocell on.

     

    I also seem to have confirmed that if the phone is connected to cellular via my femtocell, this totally breaks location services even if I'm not on my wireless. I turned the iPhone's wireless off again, rebooted it, and location services failed to determine the phone's location (in maps) so long as my femtocell was still on. Once I disconnected it, the phone was able to accurately geolocate itself. This behavior seems to agree with documentation I found earlier. I am not wondering (speculation) if the iPhone switched back to thinking it was in Austin when I turned my femtocell on, because it fell back to the bad router geolocation once being on the femtocell horked with location services.

     

    So right now my iPhone once again knows where it is, and iCloud agrees. To reiterate, the phone is disconnected from wifi and my femtocell is turned off (so I have just a super weak signal directly from a tower). I'm going to leave it this way for a few days this time, the thought being that maybe it just needs more time for something to settle in (highly technical I know) before reconnecting to my wireless network, at which time I hope it would tell the location database that the router has a new location. We'll see. I have not tried changing my SSID yet, as I suggested I might.

  • 11. Re: Updating WiFi router location in Apple's database?
    vdavidoff Level 1 Level 1 (0 points)

    I did more testing and it seems it's definitely connecting to my wireless, not the femtocell, that makes the phone once again think it's in Austin. Why it wouldn't send an update to the router location database, since it has freaking GPS to tell it where it is, is beyond me. It seems like for some reason Apple is trusting some information over GPS, which I just don't understand.

  • 12. Re: Updating WiFi router location in Apple's database?
    gutembergfox Level 1 Level 1 (0 points)

    I think I live in the middle of nowhere as well :-(

  • 13. Re: Updating WiFi router location in Apple's database?
    vdavidoff Level 1 Level 1 (0 points)

    Some perhaps interesting news is that I opened a bug report with Apple about this a few months ago, and a few weeks ago I got some contact asking for information about my router. But then communication stopped. I sort of forgot that someone actually followed up on it. I just checked and Find my iPhone is now working as I think it should be, even when the phone is on WiFi. My laptop isn't showing up yet (though it shows as online), but maybe it will soon?

     

    So I guess if you're having this problem, perhaps open a bug report at bugreport.apple.com.

  • 14. Re: Updating WiFi router location in Apple's database?
    DirkAkron Level 1 Level 1 (0 points)

    This worked for me.  Go to the Apple Maps app on your iphone, ipod or ipad while on your wifi.  Touch the blue dot/pin showing our current wrong location.  Then touch the > arrow inside the blue circle to bring up the menu for that pin showing our wrong location.  Then select "Report a Problem".  Next, click "Pin is at incorrect location".  Then the next button.  You will be told to drag the pin to the correct location.  If you are a long way off, such as another state, it helps to zoom out, drag around and find your current location on the map.  Drop the pin and click send.  About 24 hours later, your home wifi will be corrected to your "new current" location on all your Apple devices.

1 2 Previous Next