Skip navigation

BUG: Verizon iPhone Visual Voicemail Not Working with Ported Number

7834 Views 4 Replies Latest reply: Oct 11, 2012 6:49 AM by timchert RSS
JCrew7384 Level 1 Level 1 (0 points)
Currently Being Moderated
Sep 27, 2012 3:41 PM

I ported my number from ATT to Verizon with the new iPhone 5.

 

Visual Voicemail keeps asking me to set it up with a password. Then it says unauthorized. I spent an hour on the phone with Verizon support. They said I had to wipe my phone and set it up as a new phone.

 

I backed up, set up as new, went to Voicemail. It called my voicemail. I set up the account, and left a test voicemail. Visual Voicemail worked.

 

Then I restored back to my iPhone backup, getting all my data, apps, and contacts back, and the Visual Voicemail doesn't think it is setup anymore.

 

What gives??? Is this an Apple or Verizon issue? It works on a "new" setup phone, not a restored one???

iPhone, iOS 6

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.