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iTunes could not backup the iPhone because the iPhone disconnected

1896 Views 4 Replies Latest reply: Feb 6, 2013 8:05 AM by Spare Tire RSS
Phantom Blaze Calculating status...
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Sep 20, 2012 10:38 AM

Hello,

 

Since I updated to iTunes 10.7 I have been unable to backup my iPhone 4.

 

Whenever my computer tries to backup my iPhone, I get this message: "iTunes could not backup the iPhone because the iPhone disconnected".

 

I downloaded iOS 6 and due to getting this message whenever my iPhone tries to backup, I have been unable to update.

 

I also have an iPad 3 which updated perfectly, and I do not get this message.

 

I have not disconnected the iPhone so I am unsure why this is happening. I have read through numerous comments on other threads from a couple of months ago, I have tried deleting the old backup but none of this has helped.

 

I would be grateful if someone can help!

 

Thanks.

iPhone 4, iOS 5.1.1

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