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Fed up with iTunes Match. Only 90% matched.

4684 Views 15 Replies Latest reply: Sep 8, 2013 11:29 AM by redpola RSS
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redpola Calculating status...
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Sep 8, 2012 3:16 PM



So I have lots of music ripped from my huge CD collection. I was incredibly impressed with iTunes Match when it was released. Sure, it was slow, but it did indeed add lots of music to the cloud and find lots of my CD music. Very impressive.


But here's the problem - after all this time I still have around 10% of my library unmatched. And not unmatched as in "error" or "ineligible". Unmatched as in "waiting". Waiting for what?


This has been the case for months. There is no consistency in file format, artist, length, bitrate, date added, release date, etc etc. I even have some CDs where some tracks are available in iTunes Match and some are not (usually stuck in "waiting" state). I even until recently had music I'd bought from iTMS that was unmatched!


Having songs randomly missing from albums on my iPhones and iPods and iPads is ruining my music experience. I have now lost count of the number of times I've thought "Oh! I've not listened to ALBUM for ages!" only to find it either not available at all or not available fully in iTunes Match.


Is everyone having the same poor experience or is it just me? I mean, iTunes Match is a revolutionary and brilliant concept, but because it's so unreliable it's usefulness is dramatically reduced (as in, it can't be relied on, making it largely pointless).


Sorry to be so negative but iTunes Match needs to work 100% to be replace traditional syncing for reliability.




PS Please do not try to diagnose a problem with my setup. There are none at my end - I've tried re-encoding to MP3 or AAC and adding those to get a match, all without success. I've tried pretty much all the stuff suggested on here and still am 10% short. I have 1990 "waiting" items of 21693 items. That's a huge gap.

  • ear2ear Calculating status...
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    Sep 9, 2012 12:12 PM (in response to redpola)

    Yes, after 3 months I seem to be stuck with 15k songs available, while 7k songs seem to hang at "uploading remaining songs and artwork..." status. I am thorough disappointed with the service. The idea is brilliant, but the execution certainly is not.

  • Murahachibu Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 9, 2012 3:53 PM (in response to redpola)

    I'm having the same issue. Basically 11,000 of 15,000 were matched. I have been trying to upload the remaining 4,000 tunes for 1-2 weeks. You are right that the match algorithm needs work. For CDs I ripped myself the service will often get matches for like 9 out of 12 tunes.  Other things will get zero matches even though I see the albums in the iTunes store.


    FWIW, I have about 700 more songs to go. I too have tried every suggestion I found mentioned in the discussion pages but nothing really works. The upload speed I am getting to apple is incredibly slow in spite of the fact that I have a high speed fiber optic Internet service. Max upload speed is like 100kbs/sec, but average is like 30/40kbs which slips to zero after a while. I have to manually sign out of iTunes match, shutdown iTunes, and log back in for it to resume uploading. There was one day that it magically uploaded over 1,000 songs overnight, but most days it's like 100-300 per day, sometimes much less.


    The service is not ready for prime time I'd say.

  • mracole Level 4 Level 4 (1,075 points)
    Currently Being Moderated
    Sep 29, 2012 4:33 PM (in response to redpola)

    There are a series of hurdles to hop with iTunes Match - several including routes through most of the items above are found at 'The Journey So Far' now shown under User Tips in the forum.


    After serious persuasion it is possible to get very good results.  All of my Songs are now sucessfully matched or uploaded.

  • mracole Level 4 Level 4 (1,075 points)
  • Tom Lockwood Level 1 Level 1 (90 points)
    Currently Being Moderated
    Apr 1, 2013 9:25 PM (in response to redpola)

    I had the worst time with iTumes Match for about 4 months. It only matched about 80% and I never could get the rest to upload. It would upload a few then I would get an error. Tried everything and put a lot of hours into getting it working to no avail.


    THIS SOLVED IT FOR cable company (Comcast) had a special offer on a higher speed service. I went from about 1-3mbps to 30-35mbps download and a huge increase on my upload speed.


    My iTunes Match finally was able to upload the missing songs and artwork and it has worked flawlessly since.

  • connoleg Calculating status...
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    May 13, 2013 12:54 AM (in response to redpola)

    I am getting TOTALLY fed up with match, I have 18k songs and 100Mbits connection and I just get error 4002 all the time. I have tried switching off and on match which resolves the problem temporarily. The error messages are ridiculous.

  • GaryMCook Calculating status...
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    Jun 23, 2013 12:46 PM (in response to redpola)

    I have very similar, very frustrating problems with iTunes match.  I have reasonably fast 802.11n WiFi and fast low latency internet connection... 10-30 ms...  55-75 mbps down, 10-12 mbps up.  I have the same results when not using WiFi.


    I have a large collection of songs that have been remixed that are not in the iTunes store.  These cannot be matched and are therefore uploaded.


    Yesterday I uploaded an 88 track Razormaid! remix compilation, 11 tracks at a time from 8 CDs.  I encode AAC.  I would run match after each disk import until each disk was successful.  It often takes iTunes match MULTIPLE match passes on each disk to successfully upload each track.  Occasionally some tracks get flagged as ERROR in the iCloiud status column and I need to manually flag the track to update in iTunes match.


    These 88 tracks use 5.52 gb in iTunes.  I have 6154 tracks total using 62.34 gb. 


    Uploading these 88 tracks was almost an ALL DAY process and seems to require lots of supervision.  I have managed to get ALL of my tracks uploaded but it takes a tremendous amount of patience.


    Now I'm finding that dowloading these uploaded non matched tracks to my devices is extremely slow.


    ALSO... super frustrating... if you ever change your cover art... iTunes match may not let that occur.  I have had my cover art revert back to the original art I originally uploaded AND revert it back in iTunes... overwriting my more recent change to the iTunes master.  Process:  I change the art then manually run the iTunes match update....  Sometimes the art takes... sometimes it doesn't.... sometimes it updates the devices, sometimes it doesn't.  Arrrgggg....


    They need to smooth out the upload process for unmatched songs....  When the upload process fails it shouldn't have to start the entire 3 step process over....  Improve the speed for downloads...  Fix the cover art update process.


    Fix these and it will be a teriffic service!

  • mracole Level 4 Level 4 (1,075 points)
    Currently Being Moderated
    Jun 24, 2013 3:00 AM (in response to redpola)

    This is straightforward to resolve, of course by choosing not to remedy the resultant gaps would be extremely irritating - why not simply fix it?

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