1 31 32 33 34 35 Previous Next 3,614 Replies Latest reply: Jun 10, 2014 1:36 PM by spyd4r Go to original post Branched to a new discussion.
  • 480. Re: iPhone 5 battery life is way worse than iPhone 4
    Jeremy Roberts Level 1 Level 1 (25 points)

    Griffin800 wrote:

     

    Hello everyone!

     

    I posted back when this thread only had 5 pages and about 7,000 views. Now it has ballooned to over 30 pages and 30,000 views...

     

    I havent read all the new posts since I've been gone, but I scanned over some pages and get the idea that more people are having this problem.

     

    It's amusing to see a lot of mis-information flying around from other users... but it's sad that apple of course hasn't officially announced anything as being wrong with software or hardware, (as far as i know).

     

     

    SO...

     

    I have the original Iphone5 that i bought at a verizon store on the 21st.

     

    I had battery issues at first but i DO NOT have them now, and i DID NOT get it replaced.

     

    I DID have a problem at first and the charge wouldn't have been able to last more than 5-6 hours tops.

     

    i was VERY close to bringing it to an apple store and having it exchanged if possible, but i decided to make an attempt at troubleshooting it on my own.

     

    It has now been a week. For the last few days I have been using my phone as normal and not having any issues at all. I unplug it at 9am on my way to work, use it all day long and 12 hours later still have a charge... sometimes more than that.

     

     

    Some of these things in my fix may be controversial... but... i'm seriously not having any issues now...

     

    If you haven't tried this already, do the following...

     

    1. restore phone from itunes with fresh download of ios6.

     

    2. setup as a new phone...DO NOT RESTORE FROM ANY BACKUPS ANYWHERE

    (don't argue with me about this LOL, I know it kind of blows, but just do it and see if it fixes the issue... some people cry and cry about this and waste DAYS more time complaining than it would to just see if this fixed the issue)

     

    3. make sure diagnostic reporting is ON and enabled... apple will never know about our problems if they're not friggin reported.

     

    4. if you must have some contacts on your phone, only downloaded contacts from icloud. Contacts and photostream and find my iphone are all i use of icould services.... i didn't have to do anything special for my contacts to be there, i just signed in and they were there.

     

    5. i left almost ALL other settings default! I didn't turn any major services off!  I didn't go through and "gut out" the functionality of the phone. I even have location services, LTE, wifi, and diagnostics turned ON... siri is ON... everything is on except blue tooth... which i don't use...

     

    6. I let the battery drain to zero THREE nights in a row.. and each time i used an APP called "Battery doctor" which is a 99 cent download... and it charged the battery to max... without interrupting the charging process. (there is a maintenance function in the app which tells you the total time for the battery to be charged. It's highly rated on the app store and i recommend it too)

     

    ___________________________________________________________________

     

    CONCLUSION...

     

    I'm a network operations analyst for a major multimedia corporation in the US. I come across problems with other members of my hardware / software teams that cannot be easily tracked down, but it is MY JOB to give a "best answer" to our management team who are not themselves technicians in some cases. If i was being paid to explain this iphone situation at my job... it would be this:

     

    This perceived battery drain issue is a combination of a software bug from iOS... MIXED with a battery manufactuering issue.... nothing major... just batteries which appears to have not been properly cycled from the plant...

     

    Explaination of batteries:

    How many folks out there have ordered a replacement battery for a laptop or a cell phone, gotten it in the mail, plugged it in, and plugged it in to find that had it been pre charged to 50%?

     

    Ever wonder what kind of power conditioning was done to that battery to give it a 50% charge that held up in the mail to you? That's because Lithium Ion batteries keep their capacity best when stored at 50% charge. Companies know this and follow the procedure. They also follow other tricks at conditioning these batteries when they're first made...

     

    Personally, I think that many of these iphone5 batteries may NOT have been conditioned correctly in a rush to get them out the door fast enough to fill these orders...

     

    but people, this conditioning is something we can do ourselves...

     

    just let it drain down to zero, let the phone charge back up to max overnight... and then do it a few more times...

     

    the capacity will increase, and the phone software SHOULD learn that the battery now has what it "sees" as "more capacity"... this making the battery percent meter drop more slowly, and read more accurate...

     

    that's the only hardware error i think is happening, for me, personally.

     

    If you've ever downloaded an app called "coconut battery" for your macbook pro, you'll see that it shows you the "design capacity" of the battery you have... COMPARED TO the "current max charge capacity".... which will most times be LOWER than the design capacity... which means that battery could have lost capacity over time due to age... however... My guess is that these batteries were never fully cylces and thus... off the factory line may not "know" their max current capacity... even though they have the cells to charge up to the advertized 5.3 watt hours, or whatever the specs are.

     

    so... that's my input on that...

     

    now software? I have some crashes... and even have a "low battery" error log, however i don't know what that was about or where it was from..

     

    I think iOS6 may have some sort of problem that causes the usage time and standby time to be the same, i think that happened to me... somehow it's being used all the time as it's got something running...

     

    but again...

     

    a simple restore from scratch only took me maybe 3 hours...

     

    I wasn't banging my head against a wall...

     

    it wasn't as bad as dental work or anything...

     

    it just had to be done...

     

    *should* it have to be done that way with a new product? No... apple may have needed more time to iron out bugs...

     

    but everyone on here knew the cost of being early adopters...

     

    i say... either be willing to troubleshoot yourself... or wait for a fix from apple.... or... return the thing and get a samsung galaxy s3 or some other android phone... because apparent in the minds of some... android phones don't ever have any problems ... (sarasm)

     

    so...

     

    I don't know how many people will read this...

     

    but restore from scratch... and drain/charge battery complete several times... and i PROMISE you will notice a difference...

     

    I am so happy with my iphone5 now I am not going to see a replacement at all...

     

    perhaps in 6 months or so i will bring it in and have the battery life judged by a genious just out of curiosity... but honestly... truly... it's livable the way it is right now...

     

    and i use my phone A LOT... and make a lot of calls...

     

    good luck everyone... i wish this post could have helped everyone but... it may not....

     

     

    Some of you may disagree with what i had to say... and i'm sorry. I'm using my iphone 5 and enjoying it now... not regretting buying it at all...

     

    Great post! I agree 1000%

  • 481. Re: iPhone 5 battery life is way worse than iPhone 4
    Radeon888 Level 1 Level 1 (5 points)

    Thanks

     

    Friday was my first day with iPhone5. By noon my phone drained to 30% and didnt make it to dinner. I did restore from my iPhone4...

     

    Followed this advice:

     

    Reset

    Drain battery

    recharge

     

    Today, the same phone is acting like my iPhone4 and I used it a lot today.

     

    Its been 7 hours, used wifi LTE lots of emails messages etc etc, and its sitting at 66%...

     

    Genius bar appointment cancelled....

  • 482. Re: iPhone 5 battery life is way worse than iPhone 4
    areo11706 Level 1 Level 1 (0 points)

    UPDATE

    Good evening all,

     

    I posted a while back on having the battery life and auto brightness issues.  Today i went to the genius bar and she looked at my iphone 5.  Advised me everything checked out fine but autobrightness (sensor) wasn't working so she swapped out my phone.  Also she advised me that they were just advised by Apple that "there is an issue with iOS 6 and the iPhone 5's regarding battery life."  She also advised me "they are working on a software update that will be ready very soon."

    So most people's issue is probably related to the software in general.  My replacment iPhone is working good so far.  I am seeing a bit better battery life which is interesting because i have a lot more enabled than i did before so i'm not sure there.  Also the auto brightness is working like it should now.

    All and all take this:

    - If your iphone 5 is having VERY BAD battery life do not RESTORE from backup, just erase and start from new.

    - If that doesn't work and it's still bad contact Apple regarding warranty

    - If the back is getting hot (mine was after long useage) contact Apple

    - If battery life is OK and not what it should be but not draining within an hour than sit tight because they are working on an update

    - If auto brightness isn't working contact apple to make sure it's not the sensor or wait for the update.

     

    Hope this helped!

  • 483. Re: iPhone 5 battery life is way worse than iPhone 4
    fatcat585 Level 1 Level 1 (0 points)

    areo11706 wrote:

     

    UPDATE

    Good evening all,

     

    I posted a while back on having the battery life and auto brightness issues.  Today i went to the genius bar and she looked at my iphone 5.  Advised me everything checked out fine but autobrightness (sensor) wasn't working so she swapped out my phone.  Also she advised me that they were just advised by Apple that "there is an issue with iOS 6 and the iPhone 5's regarding battery life."  She also advised me "they are working on a software update that will be ready very soon."

    So most people's issue is probably related to the software in general.  My replacment iPhone is working good so far.  I am seeing a bit better battery life which is interesting because i have a lot more enabled than i did before so i'm not sure there.  Also the auto brightness is working like it should now.

    All and all take this:

    - If your iphone 5 is having VERY BAD battery life do not RESTORE from backup, just erase and start from new.

    - If that doesn't work and it's still bad contact Apple regarding warranty

    - If the back is getting hot (mine was after long useage) contact Apple

    - If battery life is OK and not what it should be but not draining within an hour than sit tight because they are working on an update

    - If auto brightness isn't working contact apple to make sure it's not the sensor or wait for the update.

     

    Hope this helped!

     

    The issues with iOS 6 and iPhone 5's has to do with corrupted safari bookmarks syncing through iCloud.

     

    This issue is not only causing battery performance problems, but is also what is causing the the mystery cellular data usage some are experiencing.

     

    This issue exists for ALL users of iOS 6 with iPhone 5's.

     

    It is a bug in one or more apple provided software.

     

    What does this mean?

     

    It means that no matter how many times you wipe, restet and/or restore your phone once you enable iCloud syncing of safari bookmarks and launch safari you will again experience this bug.

     

    Even if your iPhone 5 did have hardware problems and you swapped it out, this bug will still be present until an update to iOS 6 is released.

     

    Again, I encourage users who do not have a level of technical expertise at least equal to that of an Apple Genius to NOT follow advice from anyone other than an Apple Genius and only after having consulted with one. Otherwise, you are only wasting your time and energy in doing so.

  • 484. Re: iPhone 5 battery life is way worse than iPhone 4
    dolladp Level 1 Level 1 (0 points)

    bro that is an understaement , everything from my iphone once wiped will be lost & my laptop that housed my backed up info, non iTunes music has died , so wiping my phone i will lose everything on my phone no itunes wise ,smh is there a way i can upload  my libery on my iphone to my new iTunes on my cpu before i wipe it to help configure & conserve my battery? i do nto want to lose my music & info b/c i can't get it back once lost ?

  • 485. Re: iPhone 5 battery life is way worse than iPhone 4
    bmierz86 Level 1 Level 1 (0 points)

    Hey Guys - I followed the steps Apple Employee told me and the ones mentioned by Jeremy on this board. I think the battery problem is resolved.

     

    At the moment I am at

     

    Usage: 4 hours 35 Minutes

    Stanbdy: 18 hours 16 Minutes

     

    Battery Life 37% ....

     

     

    I think this is good, but most of all a HUGE improvement since when I first got the phone..

  • 486. Re: iPhone 5 battery life is way worse than iPhone 4
    Griffin800 Level 1 Level 1 (0 points)

    Fatcat... thanks for that info!

     

    Question tho: If this is true about a bug with safari/icloud in ALL iphone 5's...

     

    ...then why not simply then turn off icloud's safari bookmark syncing feature before any corrupt bookmark syncing happens?

     

    also... why not turn off in the sarafi preferences... the "use cellular data to update reading list"?

     

    (it says "use cellular network to save reading list items from icloud for offline reading")

     

     

    It almost seems like this explains a lot about how people have hit their cellular data limit in a few days... if the phone keeps trying to update bookmarks over LTE. (i wonder if these folks have large amounts of bookmarks / things on their reading lists)

     

    I'm curious if it actually saved the bookmarked pages / reading lists on the phone or if the files are "corrupted" so they don't actually show up in their safari browser bookmarks or... if they're there in duplicate or... what...

     

    In itunes it shows i have just over a gig of "other data"... I'm wondering if those people who had massive cellular useage issues would show the data they downloaded over their cellular connections in itunes... if it shows up as "other data"... corrupt bookmarks / readinglists and such.

     

    personally i let safari sync icloud bookmarks for a few min when i first restored and I have most of my normal bookmarks present on the phone and now I have some of my bookmarks...

     

    ...but my cellular usage is normal, as well as my battery life being acceptable...

     

    so... if your suggestion is THE bug... I am someone who fits the hypothesis because I've turned safari cloud syncing off and also don't have a problem at the moment.

     

     

     

    Anyways

     

    If people are reading this thread looking for answers and don't have time for an apple genious appointment or... want to try something themselves before the iOS6 revision is released...

     

    ...why not have them try to turn the safari cloud bookmark sync off and also cellular reading list sync off in safari pane? seems simple enough right, especially if it helps with their battery life immediately without a restore?

    It's 2 things in perferences to turn off, I don't think they need apple genious level expertise to do that test do you?

  • 487. Re: iPhone 5 battery life is way worse than iPhone 4
    sdmcgowan Level 1 Level 1 (0 points)

    i called Apple again this morning. They immediately offered to replace my phone via mail, or set me up with a Genius appt. No further talk of battery issues whatsoever. I took the Genius appt as I don't want to be without a phone after I send mine back to them. So we'll see what happens...

     

    Also, I have noticed that my phone is NOT keeping connected to the Wifi signal. When it goes to sleep it does lose the signal. And I cannot connect to iTunes via wifi. No idea if this is a related issue or not. Again, we'll see what happens when I go in today.

     

    Crossing my fingers!

  • 488. Re: iPhone 5 battery life is way worse than iPhone 4
    cocktail5555 Level 1 Level 1 (50 points)

    @sdmcgowan

     

    Please let us know how your appt. goes. I too a, having battery issues but I am also experiencing the wifi connection drop you are having. I'd like to know what they say about that.

     

    Thanks

  • 489. Re: iPhone 5 battery life is way worse than iPhone 4
    danpatriley Level 1 Level 1 (0 points)

    Hi Griffin,

     

    Can you clear up a few things for me. Apologies in advance if I sound like a total Luddite

     

    If I set up as a new phone how do I get my music and contacts on to this phone if I cannot restore from a back up?

     

    Could you talk me through this in more detail please?

     

    Thanks in advance

  • 490. Re: iPhone 5 battery life is way worse than iPhone 4
    Jeremy Roberts Level 1 Level 1 (25 points)

    danpatriley wrote:

     

    If I set up as a new phone how do I get my music and contacts on to this phone if I cannot restore from a back up?

     

    You will still use iTunes for music and video and apps and email settings.

    iCloud for contacts and calendar

     

    MAKE CERTAIN that purchased music and apps have been synced to iTunes first.

     

    What you will lose by doing it this way:

     

    - text message history

    - custom sorting/grouping of your apps

    - preference settings

  • 491. Re: iPhone 5 battery life is way worse than iPhone 4
    cocktail5555 Level 1 Level 1 (50 points)

    I have done 4 full battery cycle drains and it seems like the battery is lasting a little bit longer but still not as good as it should be. Maybe a few more drains will help

  • 492. Re: iPhone 5 battery life is way worse than iPhone 4
    CherkasskyXD Level 1 Level 1 (0 points)

    Its possibly a Softwear bug.

    Apple do at the end fix battery bugs.

  • 493. Re: iPhone 5 battery life is way worse than iPhone 4
    danpatriley Level 1 Level 1 (0 points)

    Thanks

     

    Is restoring through iTunes to factory settings different from doing it in the phone itself?

     

    Also on iTunes summary page should I have it set to back up to iCloud or this computer?

  • 494. Re: iPhone 5 battery life is way worse than iPhone 4
    Jeremy Roberts Level 1 Level 1 (25 points)

    danpatriley wrote:

     

     

    Is restoring through iTunes to factory settings different from doing it in the phone itself?

     

    Also on iTunes summary page should I have it set to back up to iCloud or this computer?

     

    Good questions... YES - it IS different.

    When you restore through iTunes to factory settings it downloads the iOS fresh from the server and reinstalls the OS from scratch. If you wipe settings and content on the phone, it does not put a fresh copy of the OS.

     

    Until this issue is sorted out, I would back up to your computer. Remember, your apps, and all media live in iTunes - so the wipe is simply purgng the OS, settings, etc... but you will lose your texts and also the perfectly organized folder and app structure. If you have a ton of apps, that can take time to make perfect. You may or may not be able to restore from the backup anyway, so the backup at this stage is not as important.

     

    Your goal is to start fresh and make sure you have no remnants of prior backups, to eliminate the unknown in case of corruption.

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