Skip navigation

HT5441: iCloud: Using your @icloud.com email address

Learn about iCloud: Using your @icloud.com email address

HT5441 How to downgrade your iCloud account?

379 Views 6 Replies Latest reply: Oct 29, 2012 11:51 AM by tomsjoberg RSS
shindig Calculating status...
Currently Being Moderated
Sep 29, 2012 6:29 PM

Hi,

 

I've been searching the internet & these forums, and have yet to find a sufficient (and consistent) answer on what will happen to my iCloud account on September 30th, 2012.

 

I have <5GB on my account, own a Mac & iPhone. I would like to downgrade my account from the automatic 25GB all MobileMe customers were given, to the free 5GB version. When I try to do this on my Mac and my iPhone, the "Done" button is not usable (see image for explaination). To avoid being charged, I've had to remove my credit card details from the AppleID account. As of tomorrow (Sept 30th), Apple have said they will charge existing iCloud accounts (25GB+) for further use of the product.

 

My question is: why won't the "Done" to downgrade account button work on either product? Have I misunderstood, and only people using more than 25GB be charged the annual rate?

 

 

Thanks,

Jo

MBP, Mac OS X (10.5.8), iPhone 4 / Mobile Me
  • Roger Wilmut1 Level 9 Level 9 (63,980 points)
    Currently Being Moderated
    Sep 29, 2012 11:50 PM (in response to shindig)

    From the email some people have received my understanding is that you will be automaticallly downgraded to 5GB unless you take specific steps to cancel the downgrade. You 'done' button doesn't work because the downgrade is already in operation.

  • tomsjoberg Calculating status...
    Currently Being Moderated
    Oct 29, 2012 11:44 AM (in response to shindig)

    Did you get charged? I had the same issue with trying to downgrade and Apple send me the same message and then charged me 40 dollars, which I consider illegal.

  • Roger Wilmut1 Level 9 Level 9 (63,980 points)
    Currently Being Moderated
    Oct 29, 2012 11:49 AM (in response to tomsjoberg)

    Are you absolutely sure that you were charged? The information is displayed in a slightly confusing manner which has lead some people to assume they are being charged when they aren't.

  • tomsjoberg Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 29, 2012 11:51 AM (in response to Roger Wilmut1)

    Yes, I checked it with my bank. Also, no refund has been made from Apple ( they promised one 2 weeks go)

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.