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Cannot run Aperture after 3.4 update!

1443 Views 28 Replies Latest reply: Oct 7, 2012 1:35 PM by léonie RSS
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Massimiliano1 Calculating status...
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Sep 27, 2012 11:42 PM

Hi all!

After updating Aperture to 3.4 version, the software doesn't work anymore. It always crash when it start. Anybody can help me?

Thanks a lot.

  • léonie Level 8 Level 8 (46,745 points)
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    Sep 28, 2012 12:34 AM (in response to Massimiliano1)

    Massimiliano,

     

    The Aperture 3.4 installer has a problem and may cause an incomplete install. You should remove your current installation and reinstall from your original installation media, then upgrade again, see this support article by Apple:

     

    Aperture 3.4: May quit unexpectedly on launch after updating

     

    Post back, if there are still problems after reinstalling or you want further advice.

     

    Regards

    Léonie

  • léonie Level 8 Level 8 (46,745 points)
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    Sep 28, 2012 1:37 AM (in response to Massimiliano1)

    I have the CD of Aperture 3.0. To delete Aperture installation I have to open Finder go to Applications folder and delete Aperture.app. Correct?

    Yes, delete the Aperture application from the Applications Folder. You will have to enter your administrator password to be able to do that.

     

    Then I have to reinstall Aperture from CD and update directly with a fresh download of the 3.4 version or I have to reinstall also the intermediate update (3.1, 3.2, 3.3)?

    Exactly, you install from your CD and then install directly the last update 3.4, as the intermediate updates are probably causing the problem. Don't try to launch the 3.0 version at all. It will not be able to open your current Aperture library. Update immediately. Just in case your installer CD should no longer work, reinstall using the Trial version:

    Download the Aperture 3.1 Trial.

     

    After reinstalling Aperture 3.4, rebuild your Aperture Library: see

    Repairing and Rebuilding Your Aperture Library: Aperture 3 User Manual

     

    Post back, if you should still see crashes after this - in some rare case you will have to remove certain preferences, but then we need to see a crash log.

     

    Regards

    Léonie

     

    P.S.: to speed up your iMac: How much RAM and disk space do you have, and how full is your hard drive? What processor type?

  • léonie Level 8 Level 8 (46,745 points)
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    Sep 30, 2012 7:33 AM (in response to Massimiliano1)

    Massimiliano,

    how large is your library? The upgrading may take several hours for a large library.

     

    Launch Aperture by double clicking the Aperture icon with the options-key ⌥ held  down. Select "other/new" from the pop-up panel. If this succeeds, import a few pictures and test. This will show, if your Aperture insatllation is now o.k. If you can work with a new library, you should try to fix your current library.

     

    Select your current library, and double click it with both ⌥⌘ keys firmly held down the same time, and then select "Rebuild Database".

     

    Léonie

  • léonie Level 8 Level 8 (46,745 points)
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    Sep 30, 2012 8:24 AM (in response to Massimiliano1)

    Try, if Aperture at least can run from a different user account. This will tell us, if some settings/ preferences in your Account are faulty.

  • léonie Level 8 Level 8 (46,745 points)
    Currently Being Moderated
    Sep 30, 2012 9:44 AM (in response to Massimiliano1)

    With the new account I've been unable to open my usual library as I've been said I have not the permissions.

    Yes, but are you able to create a new library when launching Aperture in the new account?

     

    I am trying to find out, if you need to reinstall the system or to remove kernel extensions, since reinstalling Aperture does not work.

  • léonie Level 8 Level 8 (46,745 points)
    Currently Being Moderated
    Sep 30, 2012 10:21 AM (in response to Massimiliano1)

    The "repairing library database" function (that has taken some minutes), but then....tatttarataaaaa: it has worked. I still have my photos!!! What a relief!

    That is really good news, Massimo!

     

    Now we have to find the way to make it working in my normal account: do you thik it's possible?

     

    We have to find out, what is different between your regular account and the new account.

     

    Places to check:

    • Your start-up items: Check the start-up items in "System Preferences > User&groups" and disable any in your account, that are not present in the new account.
    • Aperture presets and plug-ins: Check, what is installed in
      your User Library  > Application Support > Aperture
      I'd try to remove the most suspicious presets, that might be used when rendering images, to the Desktop, and see, if that helps, for example: Raw Decode Presets.plist, AdjustmentPresets.plist, Adjustment Chain Presets.plist, Web Export Presets.plist
      You already trashes the apple.com.aperture.plist file, but might just do that again, since it is recreated each time.

     

     

    Regards

    Léonie

    MacBook Pro, OS X Mountain Lion, 2.4 GHz I.Core i7, 16GB RAM, 500GB
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