clemon85

Q: Anyone still having IOS 6 wifi issues?

I'm currently waiting on Apple support to call me back about this issue, but I thought I would reach out here to see if anyone else is having similar issues.

 

I upgraded to IOS 6 yesterday afternoon, and immediately after I could no longer connect to the Wifi at my place of employment.  Everyone had this issue, no big deal.

 

Went home, Wifi worked fine.

 

Came into work this morning and I am still unable to connect. I have tried all of the various recommended fixes, and even gone so far as to do a complete restore.   I work at a university with multiple networks and access points and have tried connecting to several, both secure and unsecure, with no luck.

 

This is what happens:

Unsecure Networks: Attempt to connect, wheel spins, Error Message: "Unable to Connect"

Secure Network: Attempt to connect, prompted for password, enter password, Error Message: "Incorrect Password"  (Yes I entered the correct password, I tried multiple times, and the IT tech was able to connect to it with his iPad 2 running IOS 5)

 

I am also not the only one, everyone on campus who has upgraded their iPad 3 to IOS 6 is unable to connect. (All staff/factulty have iPads, most have upgraded)

 

I have spoken with the IT department and they are baffled, they have tried rebooting various routers and access points to no avail.

 

Obviously there is something different happening in IOS 6 that is causing these issues.  My question is has anyone else encoutered this issue, and if so what have you done to fix it?

 

I have seen people above who have upgraded firmware on their personal wireless routers with success, but for a university with literally hundress of access points and routers this is out of the question, at least in the short term.

iPad (3rd gen) Wi-Fi, iOS 6

Posted on Sep 20, 2012 9:39 AM

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Q: Anyone still having IOS 6 wifi issues?

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  • by JimHdk,

    JimHdk JimHdk Sep 30, 2012 10:30 AM in response to Kami78
    Level 7 (28,565 points)
    iPad
    Sep 30, 2012 10:30 AM in response to Kami78

    It might help if you read who is posting and what they are posting and who you are replying to.

     

    Sounds like you aren't interesting in solving your problem (if you even have one).

     

    No more help from me in this loser thread.

  • by iBozz,

    iBozz iBozz Sep 30, 2012 10:37 AM in response to JimHdk
    Level 1 (98 points)
    Mac App Store
    Sep 30, 2012 10:37 AM in response to JimHdk

    And just how, JimHdk, do you suggest that I get the make/model/version, how configured information from airports, theatres, cafes and othe public wifi hotspots and networks which I use for work and pleasure when out and about?

     

    Whether the problem is wifi or not I have no idea, I'm not a techie and most of the technicalities of this thread are way above me.  Apple havea deserved reputation for "plug and play" type simplicity and that repuation is rapidly collapsing in tatters.

     

    But I bought my iPad [3] to be a useable device when away from home and to find that it is now unable to connect at many previously perfect sites is more than a nuisance.

     

    It ill behoves Apple to have remained silent on the matter as it is clearly a problem for many of us.

     

    What is one of the first rules of Disaster Recovery?

     

    Be honest with your customers - honest, that is, without causing yourself further damage.  Admit to a problem and let people know how you are to correct it or let them know how that can correct it for themselves.

  • by clemon85,

    clemon85 clemon85 Sep 30, 2012 10:40 AM in response to clemon85
    Level 1 (5 points)
    Sep 30, 2012 10:40 AM in response to clemon85

    Chrise22 has it exactly right. I started this post, and while I can't attest to any of the other posts in the 28 pages here, I am not a fake. I also know that every person on our campus (university) who upgraded their iPad 3 had the EXACT same issue. It was, thankfully, solved this week when our IT department had to shut down our entire network (which uses HP access points) and change the firmware to one that the iPads play nice with.

     

    You could take the Apple zealot hard line and say that the issue wasn't Apple's fault and that it was caused by "out of date" firmware and that Apple did nothing wrong. Orrrrr you could be a reasonable human being, admit that there is an issue affecting thousands of people, and that apple released an iOS update that uses a WiFi standard that isn't widely supported and doesn't allow for backwards compatibility with other standards.

  • by JimHdk,

    JimHdk JimHdk Sep 30, 2012 10:45 AM in response to JimHdk
    Level 7 (28,565 points)
    iPad
    Sep 30, 2012 10:45 AM in response to JimHdk

    iBozz, my post is directed to ChrisE22 and refers only to the specific problem that he is having.

     

    This is the problem with threads like this, no one pays any attention to whom posts are directed to (or even their content apparently). No one gets any help anymore. It's just turned into a debate/***** thread.

  • by JimHdk,

    JimHdk JimHdk Sep 30, 2012 10:53 AM in response to clemon85
    Level 7 (28,565 points)
    iPad
    Sep 30, 2012 10:53 AM in response to clemon85

    Clemon85, I'm glad that your problem has been solved. Note that what you experienced is not a WiFi problem per se but, rather, an authentication problem. The schemes for doing Network access authentication are rather AdHoc and can run aground.

  • by iBozz,

    iBozz iBozz Sep 30, 2012 11:07 AM in response to JimHdk
    Level 1 (98 points)
    Mac App Store
    Sep 30, 2012 11:07 AM in response to JimHdk

    In which case I apologise, but there does seem to have developed a certain "I'm alright, Jack" tone from at least one poster and I am increasingly frustrated that Apple haven't come out and either admitted the error or given an explanation as to what the non-techie, travelling public wifi user can do to get a resolution.

  • by ChrisE22,

    ChrisE22 ChrisE22 Sep 30, 2012 11:32 AM in response to JimHdk
    Level 1 (5 points)
    Sep 30, 2012 11:32 AM in response to JimHdk

    Hi Jim,

    I appreciate the help, but in this case, my older router at home that fails hasn't had a firmware update for 3 years - nothing available.  My only option would be to replace it.  I'm fortunate in having two routers at home - I'll just have to run upstairs for a wifi connection until we get a fix!

    Routers at work are new (< 4 months), but I don't know the make/model and wouldn't be in a position to get them to downgrade, since many of these newer firmware releases include security patches that we couldn't wind back without risking unwanted network intrusions.

    As for other public access points, not much chance here.

    The use of a new, not-universally supported protocol extension would explain the variablilty that people are seeing.  Let's see if Apple can come up with a 'graceful fallback' recovery route when an older router is detected.

     

    Thanks again for trying to keep it constructive and suggesting workarounds.

  • by Technoluddite,

    Technoluddite Technoluddite Sep 30, 2012 11:40 AM in response to drStrangeP0rk
    Level 1 (0 points)
    Sep 30, 2012 11:40 AM in response to drStrangeP0rk

    I would love to say something rude but I am polite!

    Let's face it, if everything is fine one day and the next day, having upgraded to ios 6 your igadget is the only one that still refuses to connect.... where should the blame lie?

    Especially when other peoples igadgets ie. ipad 3s upgraded to ios 6 are doing exactly the same thing....?

    Makes me want to spit! 

    Spit!

    sorry, just had to do that to get the taste of apple sanctimonious answers out of my mouth.

    I have tried all the answers, forget networks, factory resets, on and off routers etc etc but to no avail.

    As the ICT manager of a primary school that relies on communication wirelessly of about 25 ipads I am extremely peeved to say the least.

    The fault is apples (notice lower case a) as it should be working on an existant system rather than relying on several thousand (million?) routers to have to be changed.

    that's my tuppence worth

    love and peace

  • by JimHdk,

    JimHdk JimHdk Sep 30, 2012 11:47 AM in response to Technoluddite
    Level 7 (28,565 points)
    iPad
    Sep 30, 2012 11:47 AM in response to Technoluddite

    Please note that NONE of the answers on this forum are from Apple. They are ALL from other users like yourself.

  • by Toops,

    Toops Toops Sep 30, 2012 12:08 PM in response to clemon85
    Level 1 (0 points)
    Sep 30, 2012 12:08 PM in response to clemon85

    Well this gets stranger...

     

    Last weekend I was having serious connection issues on my IOS 6 iPad 2 in a hotel. The saving grace was that my son's iPad 1 can't be upgraded so was working fine on IOS 5.

     

    Today I went to McDonald's and to keep an eye on the football scores I took along my IOS 6 iPad 2. Chrome, the App Store, iTunes and Game Center would not connect. Safari would albeit very slowly. The guy next to me was watching ESPN Sports Center with no issues and at a decent speed also through the same wi-fi network on a Droid device.

     

    C'mon Apple time to own up to the issues and fix it before someone rightfully starts a class action.

     

    We are dumping the Blackberrys at work and I was lock-in for an iPhone, I'm not so sure now.

  • by Inchbeag,

    Inchbeag Inchbeag Sep 30, 2012 12:44 PM in response to 1293
    Level 1 (0 points)
    Sep 30, 2012 12:44 PM in response to 1293

    1293,

    You wrote
    "He reinstalled ios 6 AND reinstalled the firmware.  I brought it home and restored it from my backup.  So far everything seems to be working

     

    If it's not too much trouble could you look and see the level he installed?

    I'd like to compare and see if it is different to mine

    I'm iOS 6  10A403

  • by Andreas - Gothenburg,

    Andreas - Gothenburg Andreas - Gothenburg Sep 30, 2012 1:22 PM in response to clemon85
    Level 1 (16 points)
    Publishing
    Sep 30, 2012 1:22 PM in response to clemon85

    I fixed it by changing the router security, my iPhone 5 connected immediatly.

  • by BlueJacketET2,

    BlueJacketET2 BlueJacketET2 Sep 30, 2012 1:48 PM in response to clemon85
    Level 1 (0 points)
    Sep 30, 2012 1:48 PM in response to clemon85

    How pathetic. I upgraded my iPad Gen 2 to iOS 6 and, since my WiFi SSID isn't broadcasted, I have to Manually configure my Network WiFi settings. However, when I do, the network isn't recognized and I get a "Cannot Join the "XXXXXX" Network" error. I've reset the Network Settings, powered off and on the iPad, reset all settings through iTunes, toggled Airplane mode on and off and NOTHING!!!

     

    One of the most basic operations - not just a feature! - of a non 3G iPad is WiFi why hasn't Apple responded with a resolution by now?!?!

     

    Please, PLEASE get this fixed!!!

  • by JimHdk,

    JimHdk JimHdk Sep 30, 2012 1:55 PM in response to BlueJacketET2
    Level 7 (28,565 points)
    iPad
    Sep 30, 2012 1:55 PM in response to BlueJacketET2

    If you think that your problem is related to not broadcasting an SSID have you tried changing your router to broadcast the SSID. Note that not broadcasting an SSID does not provide any real security. See http://blogs.technet.com/b/steriley/archive/2007/10/16/myth-vs-reality-wireless- ssids.aspx

  • by Dreynt,

    Dreynt Dreynt Sep 30, 2012 1:58 PM in response to ChrisE22
    Level 1 (0 points)
    Sep 30, 2012 1:58 PM in response to ChrisE22

    I'm cross-posting from a different Apple Forum, but this may be of help to some users...

     

    Summary:  My network is now stable with all my IOS6 devices including the iPad, iPhone as well as my Apple TV and PC running with no network failures for about 1 hour (im streaming on the Apple TV and running network apps and browser on both the iPhone and iPad and streaming video from the PC.

     

    The 'fix' I have applied is to disallow DHCP assignment of IP addresses to the Ipad2 and assigned it a static IP from the router instead.  See discussion of the issue below.

     

    This temporary fix seems to be working - until such time as Apple engineers provide a patch for what is very evidently a major problem given the number of pages being dedicated to wi-fi failures with devices running IOS6.

     

    I dedicated about 8 hours trying to fix the wi-fi drops on my network.  I have 3 different Apple devices, an iPhone 4, Ipad 2 and Apple TV on the same network with a Windows 7 PC.  Following the upgrade to IOS6, my network connection started to drop, with the logs on my router not really showing anything of interest.  I isolated all of the devices individually and found the network failures related to the Ipad 2 (wi-fi and 3G model).

     

    My wi-fi is configured through a Netgear N900 Dual Band WNDR4500 with a Rogers SMCD3GN Cable Modem (wi-fi is not turned on on the Rogers Cable Modem).  I also tried using my spare D-Link DIR-655 with the same results as part of isolation testing (wi-fi would simply fail when connecting the iPad).

     

    All of my other devices ran rock solid - including the Apple TV which streams for an hour + without any issues. No problems with the iPhone either on IOS6.

     

    When testing the iPad I finally did log an error - WLAN access rejected from the iPad2 (see log clip below from the Netgear router).  Please note I have blanked out my MAC addresses.     

     

    [Internet disconnected] Sunday, Sep 30,2012 10:22:37

    [DHCP IP: (192.168.1.2)] to MAC address **:**:***.**:**:ED, Sunday, Sep 30,2012 10:18:43

     

    [WLAN access rejected: incorrect security] from MAC **:**:**:**:**:ED, Sunday, Sep 30,2012 10:18:10

     

    I had tried all of the suggested fixes for this problem in this thread and the discussion thread on wi-fi including:

     

    1.  Changing wi-fi router (no success)

    2.  Activating IPV6 (no success)

    3.  De-activating WMA (no success)

    4.  Turning off auto-channel switching on the wireless (no success)

    5.  Resetting network on iPad (settings-general-reset-reset network settings) (no success)

    6.  Changing iPad wi-fi HTTP Proxy to Auto (no success)

    7.  Upadting Router firmware (no success)

    8.  Removing network security (temporarily for testing only) (no success)

    9.  Turning off DHCP assignment for the iPad from the router and assign it a static IP (SUCCESSFUL)

     

    My current configuration:  IPV6 is off, Auto Channel switching off (picked a channel and assigned), WMA is on, DHCP assignment for the Ipad2 is configured to one static IP address.  This last setting is however, the only one that made any difference.

     

    Not sure if this will help others, but I hope it can save you some time in trying to find a temporary solution to this problem.

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