That email option is not there anymore. I found out the other day when I tired.
Happened to me the other day. I went to https://expresslane.apple.com/Issues.action and asked what to do there. Less that 24 hours later I got a response to go to the account management on the page linked above, select lost or forgotten password, and then you will have the option to have an apple rep call you back. Most times there is an option to have them call you immediately. From there they will reset your questions if you can prove a few thing to them. Give it a try, it is fast!
Oh... answers are case sensitive. Rep I spoke to suggested to use one word answers to the questions and use all upper or lower case. When you answer the questions again it is probably best to just write them down EXACTLY as written put it in a safe place.