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iPhone 5 wifi issues

1440366 Views 4,653 Replies Latest reply: Apr 5, 2014 1:09 PM by intuitionist RSS Branched to a new discussion.
  • krayzeemike Calculating status...
    Currently Being Moderated
    Sep 30, 2012 4:43 PM (in response to tobifs)

    So I had the same exact wifi issues as everyone else. I pre-ordered and straight from the box it wouldn't connect to my netgear router. I tried all the different "fixes" out there (resetting network connections, loading as a new phone, dns settings, etc) and nothing seemed to work even though my two other ipads and an iphone work and connect perfect.

     

    I ended up making an appointment to the genuis bar and when I talked to the tech, he said that his phone had the same exact problem and just swapped it out. I'm happy to report that after he did that, I'm connected fine and no issues what so ever. I finally have a fully functional iphone now.

  • RBunk781 Calculating status...
    Currently Being Moderated
    Sep 30, 2012 5:07 PM (in response to tobifs)

    I had a 3GS and had no problem with wi fi on my brothers wi fi network or at work or any place else.

    Ggot the phone wet and apple gave me a 4 for free as a replacement.

    Down loaded new 6.0 and now can not connect to wi fi.

    MY brother has 4 GS downloaded the 6.0 and doesn't have any problems with his wi fi.

    So why is this just affecting some phones doesn't matter what if its new or old.

  • DrDavidW Calculating status...
    Currently Being Moderated
    Sep 30, 2012 5:36 PM (in response to tobifs)

    Okay, I'm posting my story in a few threads, because I'm not really sure where it belongs.  BUT, I want Apple Mods here to count my vote in the group of angry Apple enthusiasts who are upset about the LACK of communication from the company regarding this glaring issue.  Just tell us that you are aware of the problem and that you're working on it.  That alone will help prevent me from dropping my new iPhone all together and moving over to a Samsung Galaxy S3.

     

    "My wife received her white 64 GB AT&T iPhone 5 from on September 26th (after ordering on the 14th from Apple) and she has had recurring problems with her data connections.  Specifically, it will find wifi networks and even connect to them, but then it will spontaneously lose connections and she'll get error messages out of the blue saying that she's not connected to a wifi network.  Also, while she often has 4 or 5 bars for her cellular signal, the LTE, 4G, 3G, or Edge indicator is often blank.  Sometimes, LTE will light up and she'll be able to download at super-fast speeds, but then other times it's just not available.  Also, the wifi indicator will show multiple bars (or waves?), indicating that there's a strong wifi signal, but the internet just won't work over it.  This will happen while I'm sitting next to her with my AT&T iPhone 4, just sailing away on the internet with no problems at all.

     

    SO, we took her phone to our local Apple Store in Troy, Michigan for a Genius Bar appointment.  The Apple Genius told me that he had the EXACT same problems with his new iPhone, so he exchanged it for another one, and that also had the same problems.  He thought there were a few things going on.  First, the LTE issue is a local issue for us here in the Detroit area.  AT&T just rolled out LTE here 2 weeks ago.  So, they are having a number of bugs related to the network being new and possibly a little premature.  He thinks the network will be better in the next few months, from what he's heard from AT&T.  The wifi issue he believes is a software problem, unique to iOS 6 and its installation on the iPhone 5.  Since the LTE thing keeps going on and off, and wifi keeps going on and off, the data connection on the phone is very unreliable at this point, and the phone is using a lot of power to try to maintain that connection, hence the faster battery drainage we're exeperiencing as well.

     

    The bottom line is that there was nothing he could do for me.  He wouldn't even let me TRY a phone replacement to see if it would be better.  His suggestion was for me to sit tight and wait for Apple software updates and for AT&T to improve their network.  However, I am scheduled to have my new BLACK 64 GB AT&T iPhone 5 delivered tomorrow (October 1st).  I will restore it from my iPhone 4 backup on my iCloud (like I did with my wife's) and I will se how it goes.  If that phone connects and works flawlessly while my wife's phone continues to have problems, then I will return her phone for a new one.  On the other hand, if my phone behaves the same way as hers, then I guess I'll follow the Apple Genius' advice."

     

    Any thoughts?  Is this an iPhone 5 issue, an iOS 6 issue, an AT&T issue, a lemon of a phone, or a little bit of all of the above?

  • Eric Maier Level 1 Level 1 (45 points)
    Currently Being Moderated
    Sep 30, 2012 6:03 PM (in response to tobifs)

    Hey has anyone here on Verizon tried this new update? If it works maybe they'll be fixing it carrier by carrier...

    http://www.runaroundtech.com/2012/09/30/apple-releases-update-for-verizon-iphone -5/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+runaroundtechcom+ %28runaroundtech.com%29

    If you’ve been having WiFi issues with your Verizon iPhone 5 Apple has just released a software update just for you.  The bug, which seems to only effect Verizon versions of the iPhone 5, prevented phones from using WiFi even when a valid connection was obtained.  Instead the phone would use the 3G or LTE connection without the user even knowing.  This could be especially troublesome for users with limited data plans.

    To get yourself the update head to the Settings application on your phone, then General, then About.

    You’ll see a prompt, like the one above with instructions on how to install the update.

  • Patsywright Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 30, 2012 6:28 PM (in response to Eric Maier)

    I just did the up date  for Verizon didn't work. Still no wifi.

  • Eric Maier Level 1 Level 1 (45 points)
    Currently Being Moderated
    Sep 30, 2012 6:33 PM (in response to Patsywright)

    Argggh. Very sorry to hear it. Well thanks very much for posting your results, on ATT here.

  • manueltech Level 1 Level 1 (10 points)
    Currently Being Moderated
    Sep 30, 2012 6:41 PM (in response to Eric Maier)

    Here is Verizon update info from Macrumor:

     

    Apple has issued a Carrier Update for Verizon iPhone 5 devices this evening to eliminate an issue where Verizon Cellular Data would be used while the iPhone 5 is connected to a Wi-Fi network.

    This carrier settings update resolves an issue in which, under certain circumstances, iPhone 5 may use Verizon cellular data while the phone is connected to a Wi-Fi network. Follow these instructions to install the update.

  • Paulcheng317 Calculating status...
    Currently Being Moderated
    Sep 30, 2012 6:43 PM (in response to Louis Trapani)

    I have the exact same problem with wifi. So I set up a Genius Bar appointment and took it to the Apple Store. I showed them the problem and they tried to reset and fix the problem with no luck. So they exchanged the iPhone 5 for me and now the problem solved.  I have no problem surfing the web with Wi-Fi now.

  • PeterBreis0807 Level 7 Level 7 (27,250 points)
    Currently Being Moderated
    Sep 30, 2012 6:45 PM (in response to Cd1989)

    The sensible thing at this point, given the numerous problems with the new model, is to ask for your money back and wait for Apple to fix it before buying working models.

     

    Let's get it clear, this problem is of Apple's making, nobody else should be expected to carry the can for Apple's decisons and failings.

     

    In fact Apple might get quite a shock and wake up if 5 million users returned their purchases.

     

    Instead of doing what they always do which is just put up with it.

  • Eric Maier Level 1 Level 1 (45 points)
    Currently Being Moderated
    Sep 30, 2012 6:47 PM (in response to PeterBreis0807)

    @Peterbries0807 - absolutely correct. I have the final return date marked on my calendar.

  • cjmedina Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 30, 2012 7:00 PM (in response to tobifs)

    IOS 6 WIFI FIX FOR NOW!!!!!

     

     

    The only quick fix for now is to reset your Network

     

     

    Setting/General/Reset/Reset Nettwork Settings

     

     

    Make sure you copy your password somewhere. I did so on  Notes so that i could copy and paste.

     

    This will work for a while but the problem keeps coming back in a day or so but at least its a quick fix.

     

    I have the problem on both my Iphone and Ipad 3 with IOS 6

     

    The only other permanent fix is to go back to IOS 5 which I had back when I tried IOS 6 bata and had the same problem which I thought Applw would have Fixed.

     

    Apple better get there act together or Android is going to Kick there *** SOON!

  • oatherton Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 30, 2012 7:07 PM (in response to cjmedina)

    I cannot believe there are still Apple fanboys on here who are defending this issue and saying it will be resolved with a software update!!

     

    Its laughable.

     

    Can a software update re-solder a connection that was not done properly in a factory in China?

     

    Stop giving people false information.

     

    If your wifi doesn't work then take the unit back and do not leave until they give you a working replacement.

    If you know someone with a working unit then use this to show the rep / genuis how your unit is faulty in comparrison. This is the ONLY thing that will fix the issue. Stop wasting your time and money and listening to these people feeding apples lies to you.

     

    I had the exact same issue. I ignored everyone telling me to reset, restore, etc, etc, - got a replacement unit and it now works perfectly.

  • PeterBreis0807 Level 7 Level 7 (27,250 points)
    Currently Being Moderated
    Sep 30, 2012 7:14 PM (in response to oatherton)

    I am stuck with a white iMac 24" lemon for the very reasons you cite oatherton.

     

    Never again.

     

    Act and act quickly before it is too late.

     

    The forum with the white iMac 24" is immense and still running with never an acknowledgement from Apple that there was a problem.

  • Eric Maier Level 1 Level 1 (45 points)
    Currently Being Moderated
    Sep 30, 2012 7:33 PM (in response to tobifs)

    Oh calm down. I hope you're not calling me an Apple Fanboy because I'm a GDI and have multiple burn scars from Apple fanboy flames to prove I'm not one. Love my Samsung stuff.

     

    If your phone doesn't get any signal whatsoever, sure I'd assume a problem with the radio, likely hardware. A bad solder is a possibility, but are saying you know this was your problem? If not, you are just as guilty of spreading "false information".

     

    Hardware defects will exist in a certain percentage of any production run of any product. Apple has people whose livelihood depends on catching "out of the box" hardware defects. (Ones that develop over time, like the 1st gen iMac video cards, are harder to catch.) They have to keep them to a manageable percentage. I don't have stats, but judging from the growing press, I'm thinking this WiFi issue is much larger than your garden variety hardware QC issue.

     

    Also, there are a large number of posters on this board who weren't as lucky as you. They went and got a replacement, and it did the exact same thing.

     

    In my case, the phone will work fine after any number of the "fixes" for about 2 minutes, then lose internet connectivity while still showing 5 bars reception. It also runs if I completely disable any kind of encryption.

     

    I'm very inclined to throw the darn thing thru the window of the nearest Apple Store (attached to a brick because it's too light to do much damage on its own), but the rational thing to do, if you suspect it's software, is keep it for awhile but mark your 30 day return date on your calendar.

     

    We're all mad about this, but no need to turn on each other.

  • Kait Level 1 Level 1 (5 points)
    Currently Being Moderated
    Sep 30, 2012 7:42 PM (in response to krayzeemike)

    Hi everyone,

     

    Just got the iPhone 5 yesterday and had the same issues. Am on the AT&T network, and while activating the phone in the store on Apple's wireless, everything was fine. Got home and went on the wireless to continue downloading all of my previous apps, and nothing.

     

    **TO FIX THIS PROBLEM*** Here is the fix my wonderful boyfriend just figured out for a temporary fix until Apple wants to address this issue. You must MANUALLY set the DNS address to 8.8.8.8

     

    To do this, go into Settings > Wi-Fi > Choose your network and press the arrow to get into the advanced settings of the network > Press DNS and enter 8.8.8.8 (or any other global DNS that you may prefer to use over Google)

     

    Viola! It works so fast now! Enjoy

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