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Access servers using FTP programs like Cyberduck, Coda, etc

2913 Views 18 Replies Latest reply: Dec 5, 2012 10:32 AM by drdrgivemethenews RSS
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broomchr Level 1 Level 1 (0 points)
Currently Being Moderated
Sep 29, 2012 10:02 PM

Hi there, I posted this question elsewhere, but I'm not sure whether it was the right spot so I thought I'd start a new discussion.

 

I'm having issues with accessing the server's that my two websites are on.

 

I've been using Cyberduck for FTP'ing for a while now but this week I bought a new laptop with Mountain Lion on it. One of my websites I use iWeb and the other is through Wordpress, both of which I can access the server (and transfer files) using Cyberduck.

 

The first time I updated my site it worked. The next day however it didn't -  and hasn't since. Now I can't access the server at all. The messages I get, depending on the program, are usually variations on "server not responding" "connection timeout" "connection refused" "connection closed" and on and on it goes.

 

I have tried using Cyberduck, Coda, Folklift and Transmitter but to no avail.

 

I tried a little App called 'ftpd-enable' but nothing.

 

I've tried all the different commands - like the one for Terminal above -  nothing.

 

Rebooted the computer - nothing.

 

Double checked all the server login details - nothing.

 

Shouted and screamed - high blood pressure.

 

I hope someone may be able to help me!

 

Cheers

MacBook Pro (15-inch, Mid 2012), OS X Mountain Lion (10.8.2)
  • LousyFool Level 4 Level 4 (2,640 points)

    I can only talk about Cyberduck. And I'm assuming you're using bookmarks in Cyberduck for easy and quick logins.

     

    Are all your websites on the same server with the same ISP? Have they changed anything related to access? You can call up your sites in the browser (refresh!), and your term with the ISP still valid, bills paid? (I overlooked this once a few years ago, promptly they wouldn't let me in anymore )

     

    Check if you can access site management through the web interface, cPanel or whatever they use. Does it work?

     

    If server-side all is okay: Do you use some anti-virus/-malware protection?

     

    In Cyberduck, just double-check the bookmarks per right-click and "Edit Bookmark": all settings correct incl path on the server it leads to?

     

    If none of the above, something - or someone - must have messed with your system setup. Double-check firewall, also router-side, for any blocks.

  • LousyFool Level 4 Level 4 (2,640 points)

    ...it seems I can sort-of access the server. I seem to be able to login...

    Weird, very weird. Since your ISP confirms that all is okay at their end and none of your FTP apps work, it can only be a network (setup) problem at your end, wherever, whyever.

     

    You didn't confirm this one:

    Check if you can access site management through the web interface, cPanel or whatever they use. Does it work?

  • LousyFool Level 4 Level 4 (2,640 points)

    Web hosting providers often (usually?) give you a link to a website from where you can manage your site, typically also your domain(s) incl email and FTP accounts, etc, all the functionality for a domain or site admin. Part of it is then also a file manager, sort of replacing an FTP client.

     

    This only as explanation; since your host has already confirmed that at his end all is up and running normal, it's obsolete to connect to your site this way for testing purposes.

    But you should ask your host for this web interface or portal for your site, anyway...

     

    And once you talk to him, have him giving you the complete FTP access parameters incl SSL yes/no, ports, etc. You may then double-check the settings in your FTP client again... just in case.

  • LousyFool Level 4 Level 4 (2,640 points)

    When looking back at this

    ...but this week I bought a new laptop with Mountain Lion on it. (...) The first time I updated my site it worked. The next day however it didn't -  and hasn't since. Now I can't access the server at all. The messages I get, depending on the program, are usually variations on "server not responding" "connection timeout" "connection refused" "connection closed"...

    leads me to thinking that either you haven't been using this Vodafone modem for a while, at least not for FTP, only with this "new laptop with Mountain Lion on it", or coincidentally Vodafone has decided over night to change their policy and IP addressing system for this type of modem. Except, I'm thinking it was the first of these alternatives.

     

    What were you using the day when it worked, also the Vodafone modem? Or the iPhone? I'm thinking the iPhone. Or some other Internet access.

     

    Oh wait a sec... broomchr is changing the Internet access... and some things stop working... now, how could THAT happen... must be that new laptop with Mountain Lion on it... let's see if someone out there wants to dig into it... and why bother telling about the insignificant change of ISP and modem...

     

    Case closed.

  • LousyFool Level 4 Level 4 (2,640 points)

    Didn't mean to be rude, but certainly cynical...

     

    I still have difficulties to believe that Vodafone changed rules and procedure last week, just after you got your new laptop with ML, or that the modem worked all the time for you even though

    these modems don't have a fixed IP address, they change regularly

    and

    the one I have is about 3 years old

     

    Whatever. At least you know why it didn't work now.

     

    Peace, love, and understanding,

    LF

  • fj_x Calculating status...

    I'm having similar problems since I upgraded. I upgraded an old tower running SnowLeopard to a Mac mini running Mountain Lion. I can log into ftp sites and download what I need, but when I try to upload files the connection closes and the transfer is aborted.

  • rivermat Calculating status...

    I've been having issues with Cyberduck file transfers ever since I upgraded to Mountain Lion.  It keeps quitting partway through the upload.  I updated Cyberduck to get all of the latest fixes.  My modem has been working fine with this same workflow until now.  I'm going to try another FTP program.  But alas, it's been 4 days trying to upload this 3GB file.  It usually quits at around 500 MB.  broomchr, you're not alone. 

  • petermac87 Level 5 Level 5 (4,065 points)

    rivermat wrote:

     

    I've been having issues with Cyberduck file transfers ever since I upgraded to Mountain Lion.  It keeps quitting partway through the upload.  I updated Cyberduck to get all of the latest fixes.  My modem has been working fine with this same workflow until now.  I'm going to try another FTP program.  But alas, it's been 4 days trying to upload this 3GB file.  It usually quits at around 500 MB.  broomchr, you're not alone. 

    I never touch Vodaphoe and have always used Fetch. Never a problem. Friends with vodaphone have also suffered similar problems. I use iWeb still and works fine in ML.

     

    Cheers

     

    Pete

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