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Can't Open Mail after security update 10.6.8

3179 Views 24 Replies Latest reply: Oct 1, 2012 9:06 AM by 56 Special RSS
  • WZZZ Level 6 Level 6 (11,880 points)
    Currently Being Moderated
    Sep 26, 2012 6:44 AM (in response to fomamac2guy)

    To be clear, you are referring to these instructions:

    https://discussions.apple.com/message/19760703#19760703

     

    not the ones in this thread.

     

     

    It's looking good, but before you empty the trash with the small Mail folder, right-click (Control-click) on Mail.app to show Package Contents, open the appropriate disclosure triangles, as shown below, and compare it. Pay attention to the Dates Modified. Contents, CodeSignature and MacOS will probably show the date you just ran the update again. Mine shows 9/21 for those; that's when I installed the update. In fact, can you post a screenshot (Cmd-Shift-4 and use the Camera icon here) showing your package contents. That would be helpful

     

    Screen shot 2012-09-26 at 12.00.14 AM.png

  • VLeeW Level 1 Level 1 (5 points)

    Thanks for all of the inputs and suggestions. I pondered our situation overnight (my wife's Mail app was on the desktop when the update was run). We each have Time Machine running on our iMacs using an external 1 or 2 TB drives. I used the Time Machine Restore Utility (accessed from an OS 10.6 install CD under Utilities) to restore her hard drive to a status just before the update was run. I verified that mail still worked, and then moved the Mail app from the Desk Top to the correct (i.e. Application) folder. Then I ran Repair Permissions in case moving the Mail app using the Finder had messed something up. Again, I verified that mail still worked. It did. Next, I ran Software Update and let it update Mail and reboot. Again, I ran Repair Permissions and checked Mail. On opening Mail, it advised it needed to import the mail data, imported, and opened. All is well, and my wife is happy! Just a note if any files have been changed since the failed update: She had updated two data files since she had run to update. I had her email the files as atttchments to me before I did the Restore and sent attachments back to her after the above repair. Again, thanks to all. And, if you aren't taking advantage of Time Machine, now is the time to get a back up drive connected to your Mac.

  • kevinkendall Level 1 Level 1 (95 points)
    !! WARNING !!
    about the September 2012
    "Security Update 2012-004"

     

    If you've got "Mail.app" in a folder OTHER THAN the root "Applications" folder,
    MOVE "MAIL.APP" TO THE APPLICATIONS FOLDER

    **BEFORE** INSTALLING THE "004" UPDATE!!

     

    Because *IF* you use OSX's integrated Software Update app from the Apple menu to do the "004" updating, and *IF* your Mail.app is NOT in the Applications folder, then buddy, you've got some sitdown fixit time ahead of ya and/or some internet tie-up time downloading the "004" update file itself.

    Been through it all, already.  In fact, just got done getting my Mail back up & running. And I tried everything short of attempting to unpacking my "Mail.pkg" receipt file using... whatever... even Pacifist couldn't get it out. So that fixit "Plan D" died quick. And I'm not savvy enough to use Terminal commands to do "Plan E," so that SUDO stuff was my brick wall.

     

    So I compressed my entire "Mail" subdirectory that contain all my emails, for safekeeping during the required surgery, or whatever would work, leaving the original Mail directory where it was. In case something bad happened in all my fixit whatevers, the one thing I *didn't* want to cross paths with was a hosed Library -> Mail folder. Then I'd be pssd. But I can wipe out that ZIP now 'cause all's well now. After 6 hrs of downloading thru a mobile broadband hotspot running at only 14KB/sec speed due to my having gone over my T-Mobile hotspot plan's bandwidth amount (throttled-down after reaching the limit, tho not cut off completely. Kinda nice, but it's a huge speed drop).

     

    I tried moving the two Mail.app versions around, compressing them & then trashing the original so they wouldn't be recognized, blabla, even booted my Mac in Safe Mode & reinstalled the "MacOSX 10.6.8 (Snow Leopard) Update Combo.dmg" update file, which in the past has fixed many problems. But after restarting, not this one.

    Like a dummy who ignored knowing better, I had my Mail.app in a folder other than the Applications folder, with only an alias to that being in the Applications folder. NOT GOOD ENOUGH. The updater don't see that as nuthin special or useful.

    So if you've got, like I've got, "old" icons for Mail.app (v4.5) in your Finder toolbar & in your Dock that all point to "Mail.app v4.5" in whatever folder you've got that in, other than in the Applications folder (where Apple apparently REQUIRES that it be located, and ONLY there, at least for OSX updating purposes), then after you download & autorun that "004" updater using Software Update, NONE of your pre-existing Mail icons will work. And MOST aggravatingly, **NOR** will your brand-new "Mail.app v4.6" work that came out of the "004" updating installation.  So basically, your Mail.app's... all of 'em.... are hosed. But only if you run the "004" update without your "Mail.app v4.5" being located in your Applications folder and ONLY in your Applications folder. And duplicates of Mail.app, scattered around your HDD??  Always a problem with many Apple apps.... The Apple software engineers apparently like 'em to be in the Applications folder, and in ONLY there, and ONLY the latest version, and ONLY 1 single copy of each on your entire HDD. They just don't seem to stress that enough, it appears. Kind of an oversight for them to not emphasize that, IMO...

     

    My recommendation for this particular September 2012 "004" update:

    If you run Software Update, and if you see the "Security Update 2012-004" listed as available for download, UNCHECKMARK IT.  DO NOT DOWNLOAD IT USING SOFTWARE UPDATE !  Instead, download the actual update file itself.

    Same thing, only a different way of doing it. Most importantly, you'll be skipping the auto-installation that Software Update performs.

    AND you'll have that update file on your HDD for future fixits, should a nasty "unfixable" problem come up.

     

    First, #1. Do a filename search for "Mail" (Option-Command-Spacebar). Scroll down to where the "Apps" are located in the list under the "Kind" column heading. First, find your Mail.app that's v4.5. Get that bugger into your Applications folder if it's not already there. Next, Trash all other "Mail.app" apps you see in that same list that you may have elsewhere on your HDD.

    #2. Go here: https://support.apple.com/kb/DL1586

    And download the actual "004" DMG update file: "SecUpd2012-004.dmg"

    And of course, it's a biggie.... 270MB... so watching grass grow may be involved here if you've got a slow connection (go to a MacDonalds & do it, like I shoulda done).

    3. After downloading, I'd recommend closing down all apps, emptying the Trash, and restarting.

    Then, after restarting, run Disk Utility's "Repair Disk Permissions."

    Then, doublecheck that the Mail.app version 4.5 is in your Applications folder.

    THEN fire up & install "SecUpd2012-004.dmg."

    Reboot.

     

    After the reboot, your Mail.app version 4.5 in the Applications folder will have become Mail.app version 4.6 in the Applications folder, and all will be well again.

    And you can dump that zipped-up "Username -> Library -> Mail" folder then, too.

     

    Happy Mac'in!

    Kevin Kendall

    Macbook 7,1

    (Apple's very last all-white Macbook model)

    2.4GHz - 256GB Crucial SSD - 8GB Crucial RAM

    OS 10.6.8 Build 10K549 + Win 7 Ultimate thru VMWare Fusion v5.0.1

  • 56 Special Calculating status...
    Currently Being Moderated
    Oct 1, 2012 5:26 AM (in response to kevinkendall)

    Is it just time to download Montain Lion....?

  • WZZZ Level 6 Level 6 (11,880 points)
    Currently Being Moderated
    Oct 1, 2012 5:47 AM (in response to 56 Special)

    Why not just cut to the chase and tell people what worked for you? Why do they need to hear everything under the sun, and more, you tried? No one wants to plough through all that. You aren't writing a novel. Please stop posting that all over the place.

     

    This isn't all that complicated. There are are some simple fixes readily available.

     

    See possible fixes here.

    https://discussions.apple.com/message/19760703#19760703

    https://discussions.apple.com/thread/4311280?tstart=0

    https://discussions.apple.com/message/19710911#19710911

     

    Some have reported success simply by reinstalling the update.

    http://support.apple.com/kb/DL1586

     

    Or download and apply, or reapply, the 10.6.8 Combo update first, then apply the Security Update again.

    http://support.apple.com/kb/DL1399

     

    I'd suggest starting with the simplest of these fixes, so look them over first.

     

    And absolutely no need to repair Permissions. Complete waste of time.

     

    AND DO NOT FOLLOW THE STEPS AS OUTLINED BY THE OP, Microbe Whisperer. THIS WILL ONLY TRICK THE SYSTEM INTO THINKING IT'S USING MAIL 4.6, WHILE BYPASSNG THE ACTUAL SECURITY PATCH, AS WELL AS WRECKING THE PERMISSIONS FOR MAIL.

  • 56 Special Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 1, 2012 5:58 AM (in response to WZZZ)

    Thanks WZZZ. I'm trying the combo update now...

     

    Would this all go away though if we updated to Mountain Lion? Presumably the key point is that Snow Leopard is getting too far removed?

  • WZZZ Level 6 Level 6 (11,880 points)
    Currently Being Moderated
    Oct 1, 2012 6:29 AM (in response to 56 Special)

    No need to update. Nothing to do with Snow being out of date.

  • 56 Special Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 1, 2012 8:12 AM (in response to WZZZ)

    Think I've tried everything I can...

     

    The first three threads are a bit compliated to follow because my original Mail doesn't have a folder (no triangles), but I copied contents and resources over to the new app, insltalled the combo, installed 2012-400....

     

    Still not working.... Don't know if I've missed something....

  • WZZZ Level 6 Level 6 (11,880 points)
    Currently Being Moderated
    Oct 1, 2012 8:18 AM (in response to 56 Special)

    The ones showing the triangles are with the Package Contents showing. To do that, select/highlight the two Mails (one by one) that are showing, then right-click (Control-click) and select the option Show Package Contents.

     

    But if you've installed the Combo, now try the Security Update

     

    http://support.apple.com/kb/DL1586

  • 56 Special Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 1, 2012 9:06 AM (in response to WZZZ)

    Already done that twice... Thanks though.

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