1 2 Previous Next 28 Replies Latest reply: Oct 7, 2012 1:35 PM by léonie Go to original post
  • 15. Re: Cannot run Aperture after 3.4 update!
    Massimiliano1 Level 1 Level 1 (0 points)

    In my usual account I have stopped the first login item Connect 360. I have tried to start Aperture and I received this message

    Schermata 2012-09-30 alle 20.53.25.png

    This is for my usual library and for the trial empty library.

    I'm tired and frustrated. I can work on this computer only during week end and I have the feeling it will take an year to recover my Mac.

    I hate Apple and his updates and I want to go back to SL and Aperture 3.0 when everything was running fast and without problems.

    Thanks for help Léonie, if you have any other suggestion it will be very well accepted, for the moment have a good night

    Regards.

    Massimiliano.

  • 16. Re: Cannot run Aperture after 3.4 update!
    léonie Level 9 Level 9 (51,805 points)

    For the time being, I'd suggest to keep all Startup item disabled, that are not in your test user account.

     

    The nik-plug-ins seem also to be active for the test-account, so leave them for a moment.

     

    And what is with the presets?

     

    In my Application Support > Aperture folder in my User LIbrary I see:

    presets.png

     

    If you only see plug-ins, you may be looking at the System Library and not the User Library.

     

    Remember, your User Library is hidden.

    • Quit Aperture, if it is running:
    • Open the user library by using the Finder's "Go " menu and hold down the options-key, until "Library" appears in the drop down menu. Select it.
    • In the widow that will open, scroll down to "Application Support" and open the Aperture folder.

     

    -- Léonie

  • 17. Re: Cannot run Aperture after 3.4 update!
    léonie Level 9 Level 9 (51,805 points)

    I have tried to start Aperture and I received this message

    Schermata 2012-09-30 alle 20.53.25.png

     

     

    Massimiliano,

    what did you do to open your regular Aperture library from your Test user account? Probably this is now interfering with the permissions and you need to do the reverse, to open it again in your regular account.

     

    Good night!

    Léonie

  • 18. Re: Cannot run Aperture after 3.4 update!
    Massimiliano1 Level 1 Level 1 (0 points)

    Good Morning Léonie.

    I have created a new "Test" account with admin permission and then I have share with this new account the folder where the library is. I will try to reverse this situation when I'll be able to work on that Mac. In the meantime I put an highlights aon this message https://discussions.apple.com/message/19837027#19837027 as he seems to have the same kind of problem I have caused by a Nik pluging that is the same I have (also if I use it nearly never).

    Let stay in touch.

    Regards.

    Massimiliano

  • 19. Re: Cannot run Aperture after 3.4 update!
    léonie Level 9 Level 9 (51,805 points)

    Hi, Massimiliano,

    if you look at the other thread, check-out my post there - Re: I can't open my Nik plugins after 3.4 upgrade?

    Re: I can't open my Nik plugins after 3.4 upgrade?lokk at Nikon's website, if you have the newest versions of the plug-ins and if they are sand-boxed. Otherwise they can cause all kinds of problems with Aperture 3.4.

    Regards

    Léonie

  • 20. Re: Cannot run Aperture after 3.4 update!
    Massimiliano1 Level 1 Level 1 (0 points)

    Hi Leonie.

    I have deleted the test account and cancelled the folder permission to be shared. Then I have repaired the acces permission launching Aperture with the option + command keys down and I have been able to enter the program.

    Before enter the program I have moved in a folder on the desktop all the .plist file that in my opinion could have something to do with Aperture and the plugins, but it doesn't work. Now I have deleted from their roots the folder of the Nik and Topaz plugins, I have repaired the database, but the result is always the same. There is some report that I can post to you to give you some more data to understand the problem? I always post my report to Apple as asked by the system, but they've never answered me at all.

    I want to give you to more info: since I have nstalled this damned update the Mac is hot whenm is working and for the first time I can hear the ventilation working; in the dashboard I put calendar, dictionary and other things, but when I restart the computer dashboard is always as standard with meteo, calculator and clock.

    This could help?

    Massimiliano.

  • 21. Re: Cannot run Aperture after 3.4 update!
    Massimiliano1 Level 1 Level 1 (0 points)

    Sorry to ask for more, but I am at a dead point and nothing suggested has worked. What have I to do? Who can I contact to have a solution to my problem? Is possible to go back to previous library version? I cannot trough away my Mac just because a criminal update.

    Thanks in advance.

    Massimiliano

  • 22. Re: Cannot run Aperture after 3.4 update!
    léonie Level 9 Level 9 (51,805 points)

    Massimiliano,

     

    Is Aperture still crashing, or what is happening now after you tried all the fixes? Did you install the last update to aperture 3.4.1 in the meantime? That is supposed to fix the bugs caused by the last update.

     

     

    Is possible to go back to previous library version? I

    That is only possible, if you have a back up of the Aperture library from before the upgrade.

     

    You would have to revert to an earlier Aperture version using the trial version, then upgrade to Aperture 3.3. from the support page.

     

    Léonie

  • 23. Re: Cannot run Aperture after 3.4 update!
    Massimiliano1 Level 1 Level 1 (0 points)

    Léonie,

    1) I have moved all the .plist files I suspect have something to do with Aperture on the desk

    2) I have moved on the desk a couple of Topaz plugins and a Nik plugins (that I have nearly never used)

    3) My Aperture installation is Trial 3.1 -> update 3.4 -> update 3.4.1

    4) My Aperture library is about 250 Gb with 451 projects

    5) Opening Aperture I have made the database reapir

    6) Now Aperure is open, the rainbow is spinning since 30 minutes, the ventilation is running, the Mac is hot and very very slow.

    7) I really appreciate your help, but this is the second week end I will spend to try to recover from this damned update and I wish to know how to solve this problem.

    Regards

    Massimiliano

  • 24. Re: Cannot run Aperture after 3.4 update!
    léonie Level 9 Level 9 (51,805 points)

    I am really sorry, that none of the fixes that I know has helped so far.

    Have you considered to get help at the nearest AppleStore?

     

    Is Aperture hanging while finishing the repair? Or did the repair succeed, and Aperture is hanging after opening the library again?

     

    is Aperture the only application, that makes the Mac run hot and very slow?

  • 25. Re: Cannot run Aperture after 3.4 update!
    Massimiliano1 Level 1 Level 1 (0 points)

    Have you considered to get help at the nearest AppleStore?

    Yes, but then I will have to pay for assistance and I find this is incredibly arrogant from Apple that should have to pay time I've spent on the computer.

     

    Is Aperture hanging while finishing the repair?

    No

     

    Or did the repair succeed, and Aperture is hanging after opening the library again?

    Yes

     

    is Aperture the only application, that makes the Mac run hot and very slow?

    Yes

     

    The only other thing I can say is that Dashboard now doesn't retain any change and when I restart go always to standard and this is also for Apple account that always asked if has to save password and evey time I connect again ask for password anyway.

     

    But I would like to know where is Apple in all this mess! Isn't possible they release such an update and don't charge any responsability of it leaving all the solution to a community.

    I have send dozen of crash report to them, but nobody has contacted me and I don't know how to contact them.

    I'm a professional and I found this really the same "Microsoft behaviour" that I wish to escape buying a very expensive Apple product.

    Apple where are you?!!!

  • 26. Re: Cannot run Aperture after 3.4 update!
    léonie Level 9 Level 9 (51,805 points)

    The only other thing I can say is that Dashboard now doesn't retain any change and when I restart go always to standard and this is also for Apple account that always asked if has to save password and evey time I connect again ask for password anyway.

    There may be a problem with your system drive; I'd verify the drive, and, if necessary, repair the system drive. See the instructions here in Pondini's Time Machine manual:

     

    Time Machine - Troubleshooting A5. How to Repair or Verify Disk

     

    Also I'd run a general hardware check over night:

     

    Intel-based Macs: Using Apple Hardware Test

     

    If there are problems with the system drive, that needed repairing, and the problems persist, I'd recommend to reinstall the system.

     

    When you are sure, your hardware is o.k., rebuild the Aperture library.

  • 27. Re: Cannot run Aperture after 3.4 update!
    Massimiliano1 Level 1 Level 1 (0 points)

    Hi Léonie.

    My Mac is in the Mac Store where I will have to pay to restore its functionality, as the problems where bigger than my skillfullness and I cannot loose al my weekends on a pc.

    I wish to thank you so much for the time and solutions you have share with me trying to solve the damages of Apple Aperture update 3.4. I hope I won't loose my pictures.

    I'm still astonished for this story and for the fact that Apple hasn't right even one string to apologize for the problems has caused to so much people. I was trusting them, but it is clear that they are walking the same Microsoft's path cacthing money from customer giving back uncertain quality products.

    Have a nice Sunday and thanks again for help.

    Massimiliano

  • 28. Re: Cannot run Aperture after 3.4 update!
    léonie Level 9 Level 9 (51,805 points)

    You are welcome, Massimo. I hope the Mac Store will be able to help you.

    Good Luck.

     

    Léonie

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