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My iPhone 5 camera freezes, shutters won't open

10791 Views 8 Replies Latest reply: Jan 24, 2014 2:48 PM by pincheguru RSS
CraigD93 Calculating status...
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Oct 1, 2012 11:12 AM

It seems to be a software glitch. Anyone else having this problem or have any idea how to fix it?

iPhone 5, iOS 6
  • Sk8Dreams Level 3 Level 3 (840 points)
    Currently Being Moderated
    Oct 1, 2012 11:15 AM (in response to CraigD93)

    Restart, Reboot, Restore.


    Hopefully a simple restart will do the trick.  This just happened to me on my 2 yr old iPhone 4.

  • CoCoXiang Calculating status...
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    Oct 9, 2012 5:34 PM (in response to CraigD93)

    I had the same problem just minutes ago, and I restarted my iPhone 5 then it goes to normal. It also had photo display problem accompanying with the frozen camera. All photos displayed were blurry.


    I'm really ****** that a new iPhone has such many problems.

  • BRMperc Calculating status...
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    Oct 9, 2012 6:33 PM (in response to CraigD93)

    I am having this same problem. I have done the reboot, etc., and it's still freezing. It happens intermittently, but now I can't use the FT camera AT ALL; every time I try it freezes. The iPhone 4 that I gave my daughter when I got the 5 still works fine, and it's on iOS6 too. I think it's an iPhone 5 problem.

  • EachDayaGift Calculating status...
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    Nov 26, 2012 11:09 AM (in response to CraigD93)

    I "reset all settings" from General Settings.  Right now camera is working again, but lost all passwords & personal settings.  6 weeks into the iPhone 5 experience, I am not impressed, esp by short battery life; this just adds insult to injury.  (my 1st iPhone)

  • jake2ba Calculating status...
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    Feb 5, 2013 8:36 AM (in response to CraigD93)

    My iPhone 5's camera failed out of the box. I did a hard boot of the phone and it seems to have solved my issue. To hard boot the phone, hold the "home" and "lock" buttons together for 5-10 seconds... until the phone restarts and you see the Apple logo on the screen. After you get back in, try the camera and see if it fixed the issue. Hope it works for you!

  • Jojo_Axencrone Calculating status...
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    Jun 23, 2013 10:43 PM (in response to CraigD93)



    I have the same problem yesterday! My camera was freez after I open it - just can not take any phones on it!


    I reboot and reboot the phone - nothing happen - then this morning I try one more time to reboot the phone!


    And with no idea - it works again!


    Well try to reboot it for a few times and wait for 6 / 7 hours - maybe it will help!


    Good luck!

  • pincheguru Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 24, 2014 2:48 PM (in response to CraigD93)

    same problem with 5s - camera frozen, even after multiple hard resets and restores.  Apple techs say this is the first time they have heard of this, but I find that hard to believe after seeing all these people reporting the same problem in these forums.  I'd think this is some production issue affecting the hardware.  Considering the improved camera is a major selling point for the 5s, maybe this is being kept on the down-low?  At this point, I'm tempted to contact some friends in tech publishing to see if they can report on this - maybe this will get Apple to look into what seems to be widespread hardware failures with the new camera. 


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