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remote desktop won't update

844 Views 4 Replies Latest reply: Nov 14, 2012 9:27 PM by Jeff @ EC RSS
egarnold Calculating status...
Currently Being Moderated
Oct 1, 2012 1:51 PM

Help!!! Ever since the App Store on the OS X platform came into existence, I cannot update my Remote Desktop software! In the app store it shows me that I need to purchase it, but if I click the button it shows I already have it installed and that I should update it, but it doesn't show on my update list. I'm stuck. Help.

  • Templeton Peck Level 9 Level 9 (57,680 points)
    Currently Being Moderated
    Oct 1, 2012 2:49 PM (in response to egarnold)

    Did you but it from the App Store?


    If not then download and install the update manually from

  • Erics1019 Calculating status...
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    Nov 6, 2012 1:42 PM (in response to egarnold)

    did you ever find a fix for this?

  • Jeff @ EC Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 14, 2012 9:27 PM (in response to egarnold)

    I believe I have the same issue. Maybe two weeks ago I updated ARD along with one or two other software updates from the Mac App Store, and ARD always stays there, saying that there is one update available with the red number 1, but when you click on updates, the download button is grayed out and says "Installed". I do currently have the most up-to-date version of ARD installed. I updated ARD on 3 Macs of mine, with 2 of the 3 having the same exact issue. Issue: Mid 2011 Mac mini, Early 2011 13" MBP. No issue: Mid 2012 13" MBA. All have the latest version of ML, ver 10.8.2, and all other software is up to date.


    I cannot seem to find a way to reset this. I am guessing that if I uninstall ARD and redownload and install it, it may fix the problem, but I do not wish to uninstall the app to get around this. Any ideas anyone?




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