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iPhone5 issues with WPA2/AES Wifi

185900 Views 537 Replies Latest reply: Feb 22, 2014 7:49 AM by jenniefromnew york RSS
  • samanthafromyateley Calculating status...
    Currently Being Moderated
    Sep 30, 2012 4:34 PM (in response to C4RLOCO)

    have no clue as to what wifi i am using. but have iphone3gs iphone 4 ipad 3. acer laptop and my new iphone 5 is the only one that refuses to connect to it. i can see ebay gaining a new sale v shortly. dont have time in my life for this!!

  • Braccobaldo Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 1, 2012 2:19 AM (in response to C4RLOCO)

    I have the WPA2 issue too.

    My Iphone 5 32Gb white has been produced in week 36 from C3 factory. No way to work in WPA2/AES but work perfectly with WEP and unprotected networks.

  • AndrewCapon Calculating status...
    Currently Being Moderated
    Oct 1, 2012 8:51 AM (in response to C4RLOCO)

    My replacement arrived and works perfectly with WPA/WPA2 so my problem was a hardware one.

  • kanepresten Calculating status...
    Currently Being Moderated
    Oct 1, 2012 3:30 PM (in response to kanepresten)

    I just got off the phone with my applecare followup. I had called them last week to notify them of this issue, and they stated that it looked like engineering was working on the problem of  wpa2-aes encryption. They agreed to call me back to let me know of any findings.

     

    The follow-up call was not as productive as I had hoped.

     

    The senior applecare employee did not seem aware of this issue at all, and did not seem to have any new data readily available. He decided to put in a specific request with engineering. He plans on calling me back on Thursday or Friday with any results he gets from engineering.

     

    Again, friends, if you are experiencing this issue with WPA2-AES Encryption, PLEASE call AppleCare to make sure as many members of their support team are aware of the issue and can facilitate a swift resolution to this problem.

  • BigZ12 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 1, 2012 3:56 PM (in response to C4RLOCO)

    I can now PROVE that the problem is related to AES encryption.

    Have tested with two routers. A brand new and expensive ASUS RT-AC66U and a cheap DLINK DIR-615.

    I tried with all types of WPA settings, and this is the results:

     

    Works flawlessly with:

    AUTO (WPA or WPA2) - TKIP

    WPA only - TKIP

    WPA2 only - TKIP

     

    The iPhone connects to the network, but stops working after a couple of settings with:

    AUTO (WPA or WPA2) - AES

    WPA only - AES

    WPA only - AES

    AUTO (WPA or WPA2) - TKIP and AES

    WPA only - TKIP and AES

    WPA only - TKIP and AES

     

    100% sure that I'm right about this, and now just curious if this is software- or hardware related.

  • kanepresten Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 1, 2012 4:13 PM (in response to kanepresten)

    oh hey guess what... after i got off the call with applecare, i realized i never tested my ipad 3 after upgrading to iOS6 with this particular setup... and guess what. the ipad 3 with iOS 6 also seems to be having the SAME problem with WPA2-AES encryption.

     

    of course i realized this AFTER i talked to applecare, so now i will need to wait a few days for them to call me back and tell them i am experiencing this issue in a new way. strangely, this seems to be the first instance i have found of a non-iphone 5 product having this issue. perhaps it is a software issue with iOS6, and perhaps it is just me!

  • OneMoreAnimal Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 1, 2012 4:15 PM (in response to C4RLOCO)

    Talked to AppleCare and asked them specifically if they monitor or read these discussion forums.  Answer: NO, the forums are basically for people with problems to help each other.

     

    Bottom line:  ALWAYS call AppleCare if you have a problem so that Apple engineers will become aware of the problem.  We are just preaching to the choir here.

     

    1-800-MY-APPLE

  • Marle98 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 1, 2012 4:39 PM (in response to C4RLOCO)

    Mine is week 38. Factory C3 (China)

  • jgoerke Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 1, 2012 8:10 PM (in response to AndrewCapon)

    Original setup was WPA2/AES Wifi.

     

    I've tried all other security options on my Netgear Wireless G router (WGT624 v3) with no love. 

     

    Security settings tried: None, WEP, WPA-PSK [TKIP], WPA-PSK [AES], WPA-PSK [TKIP]+WPA-PSK[AES]

     

    Then ... Went through AppleCare, they had me: reset Network, reinstall OS (that was an hour+ of downloading bummer).  Nope.  Then they told me to return for a new phone.  Did that, came back home.

    ...

    ...

    Nope.  Still no love.

    ...

    ...

    Serial #s are darn similar.

     

    All my other devices work fine: iPhone 3GS, iPhone 4, MacBook Pro, heck even a Windows Laptop running XP and another one running Windows 7 !

     

    Arrrgh ! 

     

    Previous iPhone:

    Serial number: DNPJ9MLKF8H7

    Name: iPhone 5

    ModelCode: iphone_5

    Model Number: MD664

    Group1: iPhone

    Group2:

    Generation: 7

    Machine Model: iPhone5,2

    Model introduced: 2012

    Production year: 2012

    Production week: 35 (September)

    CPU speed: 1.3GHz

    Family name: Become a pro user to see this information. (sorry)

    Screen size: 4 inch

    Screen resolution: 1136x640 pixels

    Colour: Black

    Capacity: 64GB

    Factory: DN (China, Chengdu - Foxconn)

    External link: Technical specifications by apple-history.com

    External link: Repair guide by iFixit

    Uitbreidingen: Uitbreidingsmogelijkheden van dit apparaat

     

     

    Latest iPhone:

    Serial number: DNPJ9M22F8H7

    Name: iPhone 5

    ModelCode: iphone_5

    Model Number: MD664

    Group1: iPhone

    Group2:

    Generation: 7

    Machine Model: iPhone5,2

    Model introduced: 2012

    Production year: 2012

    Production week: 35 (September)

    CPU speed: 1.3GHz

    Family name: Become a pro user to see this information. (sorry)

    Screen size: 4 inch

    Screen resolution: 1136x640 pixels

    Colour: Black

    Capacity: 64GB

    Factory: DN (China, Chengdu - Foxconn)

    External link: Technical specifications by apple-history.com

    External link: Repair guide by iFixit

    Uitbreidingen: Uitbreidingsmogelijkheden van dit apparaat

  • Eric Maier Level 1 Level 1 (45 points)
    Currently Being Moderated
    Oct 1, 2012 10:26 PM (in response to jgoerke)

    Ah we have our own home now! I've been posting on the other forum.

     

    Trust me, none of the "fixes" on the internet will work. I've spent a week trying them over & over. And router settings are a rabbit hole. TKIP and unsecured networks are not a solution.

     

    Went to Apple Store & tech did a deep reset. They only have an open network in store, so of course it works there. Make them set up an Aiport with default WPA2/Personal if you can.

     

    She told me to come back for a replacement if it didn't work, so I'm going back tomorrow. Hope I don't get another bad unit.

     

    Some other folks more tech saavy have indicated this AES stuff is done in hardware, so don't count on a software fix that isn't some kind of kludge.

     

    And yes, call AppleCare, go in store, or file a bug report. Nobody is compensated for reading discussion boards, only reported problems are real.

     

    Take it back! And check your return date - if bought direct from Apple it's 30 days. From Carriers might be only 14. Once you're past the return date you lose your leverage, they can string you along forever with promises of updates.

  • Eric Maier Level 1 Level 1 (45 points)
    Currently Being Moderated
    Oct 1, 2012 10:57 PM (in response to kanepresten)

    My iPad3 is fine, in fact I have 6 other iOS devices (mix of iOS 5 & 6) with no issues at all. If there's some AES issue creeping into the iPads as well, the launch of the iPad Mini should be very, very interesting.

  • AndrewCapon Level 1 Level 1 (30 points)
    Currently Being Moderated
    Oct 1, 2012 11:18 PM (in response to C4RLOCO)

    Guys my replacement iPhone 5 worked first time, AES/WPA/WPA2 whatever alll work perfectly, just get a replacement!

  • Braccobaldo Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 2, 2012 12:25 AM (in response to AndrewCapon)

    yes, no way at the moment  to fix the problem.

    My replacement is planned for tomorrow.

  • RJB4 Calculating status...
    Currently Being Moderated
    Oct 2, 2012 4:23 AM (in response to C4RLOCO)

    I also have iPod 4th generation, iPhone 4, iPhone 4S, iPad 2, the New iPad (phones and ipads all updated to ios6) and all have and do work fine with my router. iPhone 5 is when all the issues began.

     

    Spent a couple of hours on the phone with Apple last night. Reset, reboot, set up as new phone, duf, etc. They had me do everything but take it apart myself. Still not fixed. Now I am tired from staying up past my bedtime and even more crabby. 1st call was general customer service, 2nd call was a senior advisor. Now the engineering department is next.  My issue seems to be AES related also. Now I am drinking coffee and wondering if I have entered the twilight zone. I have bought nothing but Apple for years. I have now been awakened and i am starting to like the Samsung Galaxy commercials even better. My brand loyalty is reaching its tipping point.

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